Essential Ford of Stuart

Made an appointment ahead of time for service appointment was kept service was started immediately I was offered a ride home because they have a recall on the car I took the ride home and it was also offered was kept service was started immediately I was offered a ride home because they have a recall on the car I took the ride home and it was also offered a ride back when the work was done very pleased with the service and quality of work More

Gave me a great deal on my car. I am very satisfied with my purchase. I am very satisfied with my purchase. More

This was the most pleasant experience I have ever had at a car dealership if you are buying a ford this is the place a car dealership if you are buying a ford this is the place More

Justin Willins, the woman who cashed me out and the Service Staff were just excellent. Justin and the Service staff took me in a walk:in basis and solved my door code issue in 45 minutes. There i Service Staff were just excellent. Justin and the Service staff took me in a walk:in basis and solved my door code issue in 45 minutes. There is no don’t I will be back for my vehicle needs. More

Appt immediately. Justin in service was professional, thorough, accommodating and above expectations. Will do business again w them Justin in service was professional, thorough, accommodating and above expectations. Will do business again w them More

Great service very accommodating overall customer experience was outstanding pleasant staffing will recommend to my friends experience was outstanding pleasant staffing will recommend to my friends More

Found the service to be good and promptly delivered. The staff was helpful and courteous The staff was helpful and courteous More

Buying a vehicle is easy because they need to make a sale and they will let the vehicle go out the door for cheap, that being said the after sale service is atrocious. If I could give Essential Ford a zero r and they will let the vehicle go out the door for cheap, that being said the after sale service is atrocious. If I could give Essential Ford a zero rating I would. At the end of May I purchase an $82,000 Expedition. Three weeks later, I brought it in because there was a vibration when driving over 70 on the highway. They balanced the wheels and aligned the front end, but this did not solve the problem. So I brought it back the next week and they had to road force the tires meaning they take the tires off the rims, spin them around and put them back on. That did not work. Brought the car back a 3rd time and they decided that there's a problem with the General Grabber tires that came with the car. I was told by a service manager that they've had issues with these tires in the past. So I asked them to replace the tires and they told me that I'd have through Ford and have Ford give permission to replace the tires which is like pulling teeth out of a grizzly bear. I brought the car back a 4th time and they decided that would replace two tires, but they would have to be the same tires. Expeditions are sold with other brands of tires which have no issues. My friend has a brand new Expedition with Hankook tires, no problem. My daughter has a new Expedition and she has general grabber tires and has the same vibration problem. At their expense, they replaced them with some Pirelli’s which alleviated the vibration to a certain degree but not completely. At this point, I am supposed to bring their shop foreman for a ride so he can feel the vibrations. Let's see where this goes. So… he drove the car and admitted there is a problem. Soooo lets road force the tires again!! I spoke to Parker who is the general manager and all he said “well if I buy tires for you have to buy them for everybody”. The guy is a total excuse maker and a waste of time. Bottom line is they do not back up the product, they blame Ford and you have to deal with Ford direct. They made a profit so why not make the customer happy. Well guess what happened next…. I went to Ford and filed a Lemon Law defective vehicle issue and lo and behold 1 month later Ford bought back the Expedition for a very reasonable price. There are numerous people out there that are experiencing the same problem so I would encourage you to get ahold of Ford and file the Lemon law for a defective vehicle. Ford knows there is an issue. And it isn’t the tires. You have to bring the vehicle in 4-5 times to qualify. Good reddens Ford. I am enjoying my new Ram truck. More

It was a pleasurable buying experience. As this was my fourth dealership to visit during the week, the sales person was not as pressing as some other dealers and made the experience comfort As this was my fourth dealership to visit during the week, the sales person was not as pressing as some other dealers and made the experience comfortable More

I was in there for service and Alan was excellent and an expert he helped me write through. Got me fast service and great asset to your company. I will always use essential and recommend to others. expert he helped me write through. Got me fast service and great asset to your company. I will always use essential and recommend to others. More