Advantage Chrysler Dodge Jeep RAM - Service Center

Please be very careful when taking your vehicle in for an oil change, it can end up causing you thousands of dollars oil change, it can end up causing you thousands of dollars More

My Dodge SUV was towed to Advantage for Warranty work. The tow company damaged my vehicle, on Advantage's lot and they did not notify me of the damage, even when I picked up my vehicle, after it was repa The tow company damaged my vehicle, on Advantage's lot and they did not notify me of the damage, even when I picked up my vehicle, after it was repaired! The Service Writer knew of the damage and has been no help in getting the tow service to pay the over $3,000 in damages, nor has anyone else at Advantage. I was promised calls and help when I spoke with the Sullivan Group, which owns Advantage, but never received a call or email! Will never use them again! More

Absolutely Horrible service department. They are not honest, and once you sign that Diagnostic contract, they have leverage and will use it however, they want their advantage. They are not They are not honest, and once you sign that Diagnostic contract, they have leverage and will use it however, they want their advantage. They are not straight up. Do yourself a favor and go elsewhere. More

Giving service a try, again. The road hazard warranty didn't go so well, we will see if the extended warranty goes better. The road hazard warranty didn't go so well, we will see if the extended warranty goes better. More

I've been using this dealership for the last two years. Each time I'm promise myself I'll never use them again, but I literally live 2 miles away. It is consistently the worst customer experience Each time I'm promise myself I'll never use them again, but I literally live 2 miles away. It is consistently the worst customer experience I've dealt with. Today I was left with a scenario that truly baffled me. I came in for the 2nd time to get my 7way trailer plug fixed. 2nd time paying 185, to diagnose the obvious that it needs repaired. Yesterday I order the part to repair it through the service advisor Kim, then came in today to pick up the part and it was a hitch cover , which was obviously the wrong part. People make mistakes, the number Advantage employees make seem to be exponential but it happens. I politely asked to order the new part after wasting my time and was met with a charge for the part difference. I requested my diagnostic of the obvious for $185 be credited toward it, this was not done. Which was not overly expected, but was an olive branch for them to provide customer service. When it was rejected I just simply requested refund, this is the main motivation for the post. I could feel the overwhelming annoyance by the cashier of having to do a refund after my time was wasted etc. The general attitude in the service department is extremely poor. I really hate to post negatively about any business, but if I can help someone avoid dealing with this dealership then it's worth my time. - Charged for a multipoint inspection and all of my tires were low. Meaning obviously this wasn't done, then checked washer fluid was empty. I mean pitiful stuff here. I wouldn't accept a fully complementary service from them because I don't trust their service ability. Finally, last visit they put non synthetic in my truck and after reading the receipt had to clarify. Needless to say they had to flush it, acted like it was a huge inconvenience. Invoice Notes- Read only use Synethic. Truly pitiful stuff here..... More