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Advantage Chevrolet of Bridgeview - Service Center
Bridgeview, IL
832 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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832 Reviews of Advantage Chevrolet of Bridgeview - Service Center
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October 15, 2024
I purchased my Audi in December 2022, and what seemed like a smooth transaction quickly turned into a frustrating series of events. Despite buying an extended GWC warranty, my experience with the dealers like a smooth transaction quickly turned into a frustrating series of events. Despite buying an extended GWC warranty, my experience with the dealership's service team has been far from satisfactory. Timeline of Issues: Alternator Failure (January 2023): Less than a month after purchase, the alternator went out. Initially, I was told I would have to pay for the repairs. After pushing back, the manager finally agreed to cover the cost, which should have been the case from the start given how soon the issue arose. Steering & Service Light Concerns (February 2024): I brought the car in multiple times because the steering was stiff and the service light came on, yet the only solution offered was another oil change. Despite my insistence that something more serious was wrong, I was dismissed. The problem persisted, and it took another visit to even be acknowledged properly. Dismissed & Sent to Audi (February 2024): After being told the issue would require a $175 diagnostic fee, I reminded the team that I had an extended warranty. The advisor struggled to find my coverage at first, adding unnecessary stress to the situation. Even when the warranty was finally located, I was told no one could service my car that day, and there were no loaner vehicles available. I was advised to take the car to an Audi dealership instead. Audi Diagnosis – Unsafe Vehicle (Late February 2024): I ended up taking the car to Audi Westmont, where the advisor informed me the vehicle was unsafe to drive. The repairs required totaled over $10,000, and my warranty only covered a fraction of the costs. I was devastated to hear that key components like the axle, motor mounts, and steering shaft were in critical condition—especially considering I had just purchased the car. Throughout this ordeal, I felt ignored and dismissed by the service team. Despite raising concerns about driving an unsafe vehicle with my children, the lack of care, empathy, and clear communication from the dealership was appalling. I reached out to the dealership management and was told corrective actions would be taken if my claims were verified. I was also promised that someone from the service department would reach out with a solution, but at this point, I feel completely let down. I’ve requested the used car inspection report and any videos from my previous visits to understand what was missed before the sale. For now, I’m left feeling dissatisfied with the way my situation has been handled. More
by lakedralove
July 26, 2024
Horrible service and customer service. Why is it so hard to get an oil change? I called this week and no one answered. I called again only to get transferred and no one answered AGAIN. I s Why is it so hard to get an oil change? I called this week and no one answered. I called again only to get transferred and no one answered AGAIN. I should have just ended it there but I live close. I finally get someone on the phone and asked if I could bring my car in for an oil change and was told sorry no there were no appointments available that day. I asked if I could drop my car off and was told yes but she didn't have a time frame of when I would be seen. ***The entire time I'm on the phone there is a woman in the background rudely yelling and cursing! I could hardly hear the young lady. I decided what the heck I have time and I'm willing to wait so I bring my car by only to see its not busy at ALL. I will be taking my business elsewhere. DO BETTER ADVANTAGE More
by Disappointed Customer
Employees Worked With
June 08, 2024
I do all my business with Advantage Chevrolet of Bridgeview. Excellent service manger Tom. Great workmanship from the technison Mike. Had a radio problem in my 2021 truck. No problem for the time an Bridgeview. Excellent service manger Tom. Great workmanship from the technison Mike. Had a radio problem in my 2021 truck. No problem for the time and effort of the technison and Tom. Thank you very much. Bridgeview Chevrolet l go no place else. More
by michaeldouglas3622
Employees Worked With
Other Employees :
Mike an excellent technison , Mirian Martinez Ramirez
April 27, 2024
Great service, they really know their business. The advisor was very prompt and professional. I was in and out within the promise time. 5 stars !!! The advisor was very prompt and professional. I was in and out within the promise time. 5 stars !!! More
by SMOKINGV6
Verified CustomerEmployees Worked With
February 17, 2024
Brought my truck for service no lights on dashboard return with check engine light no explanation return with check engine light no explanation More
by Succam
Employees Worked With
December 01, 2023
AVOID THIS DEALERSHIP AT ALL COST! NOTHING BUT DECEPTIVE PRACTICES AT THIS SERVICE DEPARTMENT!! This dealership has service advisors that is nothing short of INCOMPETENT AND DECEPTIVE NOTHING BUT DECEPTIVE PRACTICES AT THIS SERVICE DEPARTMENT!! This dealership has service advisors that is nothing short of INCOMPETENT AND DECEPTIVE. Our vehicle was towed to this location for service. We had it towed on Friday 11/10 and the car was not seen until Tuesday 11/14, when the service advisor told me Monday it will be looked at. After 4pm Monday, I called for an update on my vehicle, Martin the advisor says “oh our tech left early, we’ll get to it tomorrow”. Ok, sure, unprofessional that I have to call him to figure that out. As the week goes on the diagnosis was confirmed and now the we were waiting for extended warranty company to confirm release of our vehicle and repair approval. Our service advisor Martin(who only decides to communicate via the Chevy text app) tells me he submitted for approval of repairs & payment on Friday 11/17 and hopefully should hear something by Monday 11/20. Monday comes around and no update. I text back our advisor for an update and he responds “nothing yet”. And then Tuesday 11/21 I asked for an update with another response “nothing yet”. It is UNBELIEVABLE that I have to ask for updates, when his job is to ADVISE us of the progress on our vehicle. On Wednesday 11/21 Martin texts after hours 6:42pm that no response yet on payment but will call the extended warranty people on Monday on 11/27. Instead of him calling our warranty company asking what the hold up is, he just sweeps in under the carpet until after the holidays. ABSOLUTELY RIDICULOUS. Every other dealership I have been to will pass along the service order to another advisor or manager to help retrieve payment or provide updates with the repairs. Our vehicle sat there all week(11/20-11/28) with repairs COMPLETED. We have called our warranty people ourselves and they told us that payment has been ready to be submitted, but they have been waiting for our advisor to submit all the repair records to them. I provided Martin will all of the information that needs to be sent in order to receive payment, and all he responds is “the extended warranty company failed to tell us what was needed”. Really?? It’s not news that invoices and repair notes providing sufficient evidence on the repairs cost is needed to be submitted for payment. I believe Martin should be fired, he is terrible at his job and he doesn’t know how to build a relationship with customers. It appears that he is scared to talk on the phone, given all of his communication was through text. I have requested to speak to the service manager RJ for over a week and also called him and left messages but no response. After a whole week, he calls me back and apologizes he wasn’t able to return my phone call but admitted he heard my voicemail. After speaking with him and explaining what had happened, he tried putting blame on the extended warranty company saying they like to make the dealerships look bad, INSTEAD of acknowledging his advisor is terrible at his job. But shortly after getting of the phone with the manager, our car is ready for pick up. WOW that’s all it took?? Our car sat for 8 days because Martin expected the extended warranty team to call him, instead of doing his job and calling them to get payment. I have escalated and opened a case with the GM Headquarters and Regional Director, filed a complaint with the BBB, Attorneys General Office, and my own personal attorney to review everything and start his own investigation. This is not about money, this is about exposing a dealership who isn’t transparent and communicative with customers. I will bring my vehicle to another dealership to double check their work, because I truly believe this dealership did not service my vehicle correctly and lied about repairs/tests/troubleshooting they did. More
by Jfish
Employees Worked With
Martin Service Advisor
December 01, 2023
AVOID THIS DEALERSHIP AT ALL COST! NOTHING BUT DECEPTIVE PRACTICES IN THIS SERVICE DEPARTMENT!! This dealership has service advisors that is nothing short of INCOMPETENT AND DECEPTIVE NOTHING BUT DECEPTIVE PRACTICES IN THIS SERVICE DEPARTMENT!! This dealership has service advisors that is nothing short of INCOMPETENT AND DECEPTIVE. Our vehicle was towed to this location for service. We had it towed on Friday 11/10 and the car was not seen until Tuesday 11/14, when the service advisor told me Monday it will be looked at. After 4pm Monday, I called for an update on my vehicle, Martin the advisor says “oh our tech left early, we’ll get to it tomorrow”. Ok, sure, unprofessional that I have to call him to figure that out. As the week goes on the diagnosis was confirmed and now the we were waiting for extended warranty company to confirm release of our vehicle and repair approval. Our service advisor Martin(who only decides to communicate via the Chevy text app) tells me he submitted for approval of repairs & payment on Friday 11/17 and hopefully should hear something by Monday 11/20. Monday comes around and no update. I text back our advisor for an update and he responds “nothing yet”. And then Tuesday 11/21 I asked for an update with another response “nothing yet”. It is UNBELIEVABLE that I have to ask for updates, when his job is to ADVISE us of the progress on our vehicle. On Wednesday 11/21 Martin texts after hours 6:42pm that no response yet on payment but will call the extended warranty people on Monday on 11/27. Instead of him calling our warranty company asking what the hold up is, he just sweeps in under the carpet until after the holidays. ABSOLUTELY RIDICULOUS. Every other dealership I have been to will pass along the service order to another advisor or manager to help retrieve payment or provide updates with the repairs. Our vehicle sat there all week(11/20-11/28) with repairs COMPLETED. We have called our warranty people ourselves and they told us that payment has been ready to be submitted, but they have been waiting for our advisor to submit all the repair records to them. I provided Martin will all of the information that needs to be sent in order to receive payment, and all he responds is “the extended warranty company failed to tell us what was needed”. Really?? It’s not news that invoices and repair notes providing sufficient evidence on the repairs cost is needed to be submitted for payment. I believe Martin should be fired, he is terrible at his job and he doesn’t know how to build a relationship with customers. It appears that he is scared to talk on the phone, given all of his communication was through text. I have requested to speak to the service manager RJ for over a week and also called him and left messages but no response. After a whole week, he calls me back after I had to call again today (11/28) into the sales department(The lady Ashley/Amanda(?) on the sales phone said she’ll personally tell RJ about me calling.. it worked!) RJ apologizes he wasn’t able to return my phone call but admitted he heard my voicemail. After speaking with him and explaining what had happened, he tried putting blame on the extended warranty company saying they like to make the dealerships look bad, INSTEAD of acknowledging his advisor is terrible at his job. But shortly after getting of the phone with the manager, our car is ready for pick up. WOW that’s all it took?? Our car sat for 8 days because Martin expected the extended warranty team to call him, instead of doing his job and calling them to get payment. All the extended warranty personnel was waiting on is a invoice for the rental vehicle to complete the payment… I have escalated and opened a case with the GM Headquarters and Regional Director, filed a complaint with the BBB, Attorneys General Office, and my own personal attorney to review everything and start his own investigation. This is not about money, this is about exposing a dealership who isn’t transparent and communicative with customers. I will bring my vehicle to another dealership to double check their work More
by Jfish
Employees Worked With
Martin Turner
September 07, 2023
paid cash in 2012 for my new maiblu. hawk chevy a went in for a oil change and tire rotation. i paid cash for my 2012 malibu when if was HAWK CHE hawk chevy a went in for a oil change and tire rotation. i paid cash for my 2012 malibu when if was HAWK CHEVY. THEY WERE THE BEST!!!!!!!. ADVANTAGE CHEVY CANT EVEN DO ROTINE OIL CHANGE AND TIRE ROTATION CORRECTLY.NO WINSHIELD FLUID. ALL 4 TIRE UEVEN PRESSURE. AND WEN THEY HAD THE CAR UP FOR THE TIRE ROTATOIN THEIR MECHAINCS SHOULD HAVE NOTICE THAT I NEEDED A NEW TIE ROD ON FROM DRIVERS SIDE TIRE. THEY DIDNT. DROVE ON THE TOLLWAY AND MY CAR STARTED SHAKING. I CALLED THEM AND AGAIN GOT THE RUNAROUND. I DID THEIR SURVEY AND THE SERVICE MGR ASKED ME TO CONTACT HIM BACK VIA THE PHONE I HAVE LEFT HIM 3 VOICE MESSAGES H IS NAME IS R J BANNICK. SO I GUESS HE HAS NO INTENTION ON CALLING ME BACK AND RESOLVING THIS ISSURE MARY ELLEN PLESHA plesham@yahoo.com More
by plesham
Employees Worked With
