Advantage Chevrolet of Bridgeview

AVOID THIS DEALERSHIP AT ALL COST! NOTHING BUT DECEPTIVE PRACTICES AT THIS SERVICE DEPARTMENT!! This dealership has service advisors that is nothing short of INCOMPETENT AND DECEPTIVE NOTHING BUT DECEPTIVE PRACTICES AT THIS SERVICE DEPARTMENT!! This dealership has service advisors that is nothing short of INCOMPETENT AND DECEPTIVE. Our vehicle was towed to this location for service. We had it towed on Friday 11/10 and the car was not seen until Tuesday 11/14, when the service advisor told me Monday it will be looked at. After 4pm Monday, I called for an update on my vehicle, Martin the advisor says “oh our tech left early, we’ll get to it tomorrow”. Ok, sure, unprofessional that I have to call him to figure that out. As the week goes on the diagnosis was confirmed and now the we were waiting for extended warranty company to confirm release of our vehicle and repair approval. Our service advisor Martin(who only decides to communicate via the Chevy text app) tells me he submitted for approval of repairs & payment on Friday 11/17 and hopefully should hear something by Monday 11/20. Monday comes around and no update. I text back our advisor for an update and he responds “nothing yet”. And then Tuesday 11/21 I asked for an update with another response “nothing yet”. It is UNBELIEVABLE that I have to ask for updates, when his job is to ADVISE us of the progress on our vehicle. On Wednesday 11/21 Martin texts after hours 6:42pm that no response yet on payment but will call the extended warranty people on Monday on 11/27. Instead of him calling our warranty company asking what the hold up is, he just sweeps in under the carpet until after the holidays. ABSOLUTELY RIDICULOUS. Every other dealership I have been to will pass along the service order to another advisor or manager to help retrieve payment or provide updates with the repairs. Our vehicle sat there all week(11/20-11/28) with repairs COMPLETED. We have called our warranty people ourselves and they told us that payment has been ready to be submitted, but they have been waiting for our advisor to submit all the repair records to them. I provided Martin will all of the information that needs to be sent in order to receive payment, and all he responds is “the extended warranty company failed to tell us what was needed”. Really?? It’s not news that invoices and repair notes providing sufficient evidence on the repairs cost is needed to be submitted for payment. I believe Martin should be fired, he is terrible at his job and he doesn’t know how to build a relationship with customers. It appears that he is scared to talk on the phone, given all of his communication was through text. I have requested to speak to the service manager RJ for over a week and also called him and left messages but no response. After a whole week, he calls me back and apologizes he wasn’t able to return my phone call but admitted he heard my voicemail. After speaking with him and explaining what had happened, he tried putting blame on the extended warranty company saying they like to make the dealerships look bad, INSTEAD of acknowledging his advisor is terrible at his job. But shortly after getting of the phone with the manager, our car is ready for pick up. WOW that’s all it took?? Our car sat for 8 days because Martin expected the extended warranty team to call him, instead of doing his job and calling them to get payment. I have escalated and opened a case with the GM Headquarters and Regional Director, filed a complaint with the BBB, Attorneys General Office, and my own personal attorney to review everything and start his own investigation. This is not about money, this is about exposing a dealership who isn’t transparent and communicative with customers. I will bring my vehicle to another dealership to double check their work, because I truly believe this dealership did not service my vehicle correctly and lied about repairs/tests/troubleshooting they did. More

AVOID THIS DEALERSHIP AT ALL COST! NOTHING BUT DECEPTIVE PRACTICES IN THIS SERVICE DEPARTMENT!! This dealership has service advisors that is nothing short of INCOMPETENT AND DECEPTIVE NOTHING BUT DECEPTIVE PRACTICES IN THIS SERVICE DEPARTMENT!! This dealership has service advisors that is nothing short of INCOMPETENT AND DECEPTIVE. Our vehicle was towed to this location for service. We had it towed on Friday 11/10 and the car was not seen until Tuesday 11/14, when the service advisor told me Monday it will be looked at. After 4pm Monday, I called for an update on my vehicle, Martin the advisor says “oh our tech left early, we’ll get to it tomorrow”. Ok, sure, unprofessional that I have to call him to figure that out. As the week goes on the diagnosis was confirmed and now the we were waiting for extended warranty company to confirm release of our vehicle and repair approval. Our service advisor Martin(who only decides to communicate via the Chevy text app) tells me he submitted for approval of repairs & payment on Friday 11/17 and hopefully should hear something by Monday 11/20. Monday comes around and no update. I text back our advisor for an update and he responds “nothing yet”. And then Tuesday 11/21 I asked for an update with another response “nothing yet”. It is UNBELIEVABLE that I have to ask for updates, when his job is to ADVISE us of the progress on our vehicle. On Wednesday 11/21 Martin texts after hours 6:42pm that no response yet on payment but will call the extended warranty people on Monday on 11/27. Instead of him calling our warranty company asking what the hold up is, he just sweeps in under the carpet until after the holidays. ABSOLUTELY RIDICULOUS. Every other dealership I have been to will pass along the service order to another advisor or manager to help retrieve payment or provide updates with the repairs. Our vehicle sat there all week(11/20-11/28) with repairs COMPLETED. We have called our warranty people ourselves and they told us that payment has been ready to be submitted, but they have been waiting for our advisor to submit all the repair records to them. I provided Martin will all of the information that needs to be sent in order to receive payment, and all he responds is “the extended warranty company failed to tell us what was needed”. Really?? It’s not news that invoices and repair notes providing sufficient evidence on the repairs cost is needed to be submitted for payment. I believe Martin should be fired, he is terrible at his job and he doesn’t know how to build a relationship with customers. It appears that he is scared to talk on the phone, given all of his communication was through text. I have requested to speak to the service manager RJ for over a week and also called him and left messages but no response. After a whole week, he calls me back after I had to call again today (11/28) into the sales department(The lady Ashley/Amanda(?) on the sales phone said she’ll personally tell RJ about me calling.. it worked!) RJ apologizes he wasn’t able to return my phone call but admitted he heard my voicemail. After speaking with him and explaining what had happened, he tried putting blame on the extended warranty company saying they like to make the dealerships look bad, INSTEAD of acknowledging his advisor is terrible at his job. But shortly after getting of the phone with the manager, our car is ready for pick up. WOW that’s all it took?? Our car sat for 8 days because Martin expected the extended warranty team to call him, instead of doing his job and calling them to get payment. All the extended warranty personnel was waiting on is a invoice for the rental vehicle to complete the payment… I have escalated and opened a case with the GM Headquarters and Regional Director, filed a complaint with the BBB, Attorneys General Office, and my own personal attorney to review everything and start his own investigation. This is not about money, this is about exposing a dealership who isn’t transparent and communicative with customers. I will bring my vehicle to another dealership to double check their work More