Advantage Chevrolet of Bridgeview

Most unprofessional service department I've ever worked with! Expect to be treated with no respect and expect to be without a car for nearly a week with no offer of a rental. No sense of customer service. with! Expect to be treated with no respect and expect to be without a car for nearly a week with no offer of a rental. No sense of customer service. If a service advisor by the name of Bill approaches your vehicle then RUN!! After waiting on hold on mutiple occasions for over 10 minutes, the operater paged Bill, the "service advisor." I wanted the opportunity to check to see if my car was looked at and Bill said it was not but assured me that the car would be looked at the following day. Unfortunately, I wasn't able to keep the car one more day so I mentioned that I would come by to pick it up and bring it in at a later time. He said that was fine. I get there to pick up the car and I wait another ten minutes for Bill to even acknowledge and assist me. He comes back with a bill saying that I owe money because a mechanic "got a chance" to look at my car. Really? When was that in the 5 minutes it took to get from house to Hawk Chevy? When I told him that I just spoke with him over the phone he pretended that he did know and kept telling me that I signed acknowledging the fee . Im well aware of the charge! I've dropped over 2K in service through you, but don't tell me that in the matter of 5 minutes after my call someone was able to inspect the car. He's words to be verbatim were "I'm done with you." Yes, well I'm done with Hawk Chevy! More

Went to kingdom Chevy and the service was a total let down. The Agent we had lied to our face didn't even run our credit. We were not in there 10 minutes before we felt so offended we got up and left. Th down. The Agent we had lied to our face didn't even run our credit. We were not in there 10 minutes before we felt so offended we got up and left. The Guy told us if we couldn't get a car there we would not be able to get it any where, mind you we came with a trade, $3,500, and a GM discount. We went to Hawk Chevy and they made the deal quick, got us a 2012 Chevy Malibu, and a 6% interest rate. Thank You sooooooo Much MIKE and Hawk Chevy!!!! More

I brought my car in for service on Monday 2 2012. the Service department was very unprofessional, I decided pull my vehicle out of this dealership and take it to another dealership. When I left the deale Service department was very unprofessional, I decided pull my vehicle out of this dealership and take it to another dealership. When I left the dealership didn't even care. More

It took me a while to fnd the Tahoe I really wanted but Rob was real patient and found me the one I wanted from different dealer out of state. Needless to say im very happy with my purchase and my salesman Rob was real patient and found me the one I wanted from different dealer out of state. Needless to say im very happy with my purchase and my salesman Rob. And PS I tried the perogis Rob they were.great :) More

I just bought my 2012 sonic at hawk, and Kris V was a great help. He answered all my questions, and help me to make my decision before I even come to the dealership! Great people to deal with!!!!! Super great help. He answered all my questions, and help me to make my decision before I even come to the dealership! Great people to deal with!!!!! Superstar !!!! More

I bought because they helped me make the right decision on selecting the options I needed on my new Equinox. Price was great and overall a great experience. I will recommend Rob and Daniel to my friends an on selecting the options I needed on my new Equinox. Price was great and overall a great experience. I will recommend Rob and Daniel to my friends and family. Thanks guys! More

I think I already wrote a negative review last year for this dealership. Now following up on continued issues with this place. I had purchased an extended warranty last year. A year later now, my car ha this dealership. Now following up on continued issues with this place. I had purchased an extended warranty last year. A year later now, my car has a small issue that should be covered under warranty. I called GM to verify this and low and behold, the dealer never sent in the information. What a surprise! So I have waited weeks now for them to follow up on this. Never once getting a call, saying sorry for the oversight, or incompetence. I even took a day off yesterday to take my car into a closer GM dealer, as I would never go back to this place. Went to take my car in, assured that the information was faxed in. But no, its not in the system, and they couldnt repair my vehicle. On top of that they wanted to charge me for the diagnostic, which I refused to pay. So they called Hawk Chevrolet and they said they would pay for the diagnostic, yet they still couldn't clarify with this dealer that I truly do have a warranty I paid for. So I left the dealer with my car still having issues and taking a day off for nothing. Called Hawk Chevrolet and Maggie when I returned home. Call went to voicemail, never got a returned call back. At no point have I gotten a call from Hawk, after calling twice, and still am in limbo to get my car fixed. Nice dealership! More

My experience was less than what I expected. I initially went in to talk about my contract to try and clarify some issues with it. I initially purchased the car under Rizza ownership and thought I'd get a went in to talk about my contract to try and clarify some issues with it. I initially purchased the car under Rizza ownership and thought I'd get a better experience under Hawk. My experience was fine with Hawk, but dealing with a salesperson who worked with Rizza for many years I would suggest to stay away from the salesperson Rocco since he is not forthcoming in all of his actions and lacking explanation of why is what. Dissappointed with Rocco for not being HONEST, but satisfied with how Hawk Chevy manager rectified the situation. My suggestion: Deal with sales people who did not work for Rizza... More