Advantage BMW Midtown

This place is good as far as selling a car, but is very poor on service based on personal experiance. They had my car there for over two weeks and didn't do some of the work they had listed in writting an poor on service based on personal experiance. They had my car there for over two weeks and didn't do some of the work they had listed in writting and didn't provide a rental till after 4 days of having the car in the shop for warrenty work after they said one would be available. They replaced the headlights and said they verified the work that was done, but when I got my car the driver side light was facing the ground and the passenger light was hitting the trees. They were also suppose to turn off the driving lights and it even said that on the work order. The tech stated that the driving lights were activated and working and the job was verified. How do you activate something that is already on even when you were told to turn it off. On top of other service issues (workmanship) my plates were not received in over 1 month. The reason the sales team gave me was that there was an error on their end of the paper work and they had to re-submit the paperwork a few times till they got it right. I will finally receive my plates today. I will never buy another car from Advantage BMW and will refer everyone I know to other BMW delaerships. I'm to the point where I don't even want to hear the dealerships name. More

A few yrs ago, I took my car here for servicing and it had 41 extra miles on it when I was picking it up!! The service manager was unable to explian why and simply offered me a very weak apology and a bra had 41 extra miles on it when I was picking it up!! The service manager was unable to explian why and simply offered me a very weak apology and a brake fluid flush. Then, recently, I decided to give it another try - simply because of its convenient location. I told them that I didnt want any one to drive my car for more than 5 miles, unless I was called for an authorization. I was not called and the car had 10 miles on it - no reason was given. I will never go to these guys again and receommend that if you care about your car, you do the same. More