Advantage BMW Midtown

Service advisor .Highly recomend to all my friend I do highly recomend Jesus Castellano Service advisor based his excellent attention during my last visit to services my X5 and any that I need BMW tec I do highly recomend Jesus Castellano Service advisor based his excellent attention during my last visit to services my X5 and any that I need BMW technical support to my vehicle More

Jeff Rogers is a great service advisor! I only go in to the dealership once a year for maintenance services so my impressions tend to be lasting. This is my first time working with Jeff and I only go in to the dealership once a year for maintenance services so my impressions tend to be lasting. This is my first time working with Jeff and I was impressed with his professionalism and helpfulness. Overall Advantage has always treated me well, even arranging for last minute rental cars if a maintenance issue was going to take longer than expected. More

Awesome! Derri was a fantastic sales man took care of us very well. Took care of my daughters first BMW ! Thanks Derri will definitely come back!! Derri was a fantastic sales man took care of us very well. Took care of my daughters first BMW ! Thanks Derri will definitely come back!! More

Excellent servie The dealership is excellent in service. I enjoy coming and they make customer service a top priority. I have bought several cars at this location a The dealership is excellent in service. I enjoy coming and they make customer service a top priority. I have bought several cars at this location and I will continue to do so. Great staff and service advisors. More

"Call of Duty" The staff went to great lengths to provide great service, far beyond the "call of duty". I will always go back, as they have made me a loyal client. The staff went to great lengths to provide great service, far beyond the "call of duty". I will always go back, as they have made me a loyal client. More

Great dealership. We have purchased 4 cars from Advantage. Started with them in 1983. Before Advantage. Pat is great and fortunate to have Mike Powell. Great guy. Our We have purchased 4 cars from Advantage. Started with them in 1983. Before Advantage. Pat is great and fortunate to have Mike Powell. Great guy. Our service rep is Jeff Rogers and he works very hard and is always a pleasure to have him help us. They always do exactly what they tell me in a timely manner. More

Great Service I purchased my car in September. Other than returning to have the service department put on my license plates, this was my first time back for any ty I purchased my car in September. Other than returning to have the service department put on my license plates, this was my first time back for any type of service. I came in to have my front parking headlight replaced and my rear tail light cover replaced. It could not have been easier. Everything was covered by the warranty. The waiting room was comfortable and stocked with refreshments People were very friendly and they returned my car all washed and vacuumed. Very pleasant dealing with this dealership. I definitely recommend them More

Poor customer service. Very disappointed. I would highly discourage anyone needing to service a BMW from using Midtown BMW. They are not the only dealership with a service center in the Housto I would highly discourage anyone needing to service a BMW from using Midtown BMW. They are not the only dealership with a service center in the Houston area (thank goodness for that) and I can assure you that the service you receive from Midtown BMW would be a frustrating disappointment. My most recent experience at the service center servicing a car I purchased from this dealership, was such an absolute joke it's hard to even paint a clear picture of just how terrible the customer service at this location is. After bringing my car in for an issue and being charged thousands of dollars worth of unnecessary parts and labor to "fix" the issue, I was told the car was repaired. On my way home from picking up my car at the service center the issue I brought the car in for was still very present and had not been fixed, and to make matters much worse the car completely died (which it has never done before). So the car was towed back to the service center and they claimed they looked at the car again and the issue was repaired because they couldn't find any problems with the car. So I picked the car up from the service center for a second time in one week, and again, on the way home it was clear the cars issues had not been fixed. So I took the car back to the service center for a third time, and asked to speak with a mechanic and he was able to diagnose the cars issues right away and said he could fix it in a couple hours. 4 days later the car was ready (I'm still not sure how something that I was told would take a couple hours took 4 days). On the way home from the service center for the 3rd time, the "check engine" light came on. The service agent refused to refund us any of the money for all of the parts we purchased the first time we brought the car in, which just blows my mind considering all of those parts didn't fix the problem and were completely unnecessary. So in a nutshell, the Midtown BMW service center is a complete and total rip off, with customer service agents who care nothing about customer service, and mechanics who apparently have a very difficult time repairing BMW's even though that is what the specialize in. I strongly suggested you save yourself time and money by having you BMW serviced anywhere but Midtown BMW. More

100% Customer Satisfaction I had the best experience with regards to customer service satisfaction at Advantage BMW Midtown. The employees I worked with, Jeff Rogers (Service Co I had the best experience with regards to customer service satisfaction at Advantage BMW Midtown. The employees I worked with, Jeff Rogers (Service Consultant) and Omar Reyna (Parts Advisor) were outstanding, courteous and kept me well informed regarding the service required on my X5M while R. Rodriguez (Certified Technician) treated my vehicle like his own. They definitely are assets to the company. Way to go guys and to Advantage BMW Midtown More

Caveat Emptor In early December 2015 I leased a 2016 X5 through Advantage. As part of the deal I traded in a 2014 Cadillac Escalade in which I had approximately $3 In early December 2015 I leased a 2016 X5 through Advantage. As part of the deal I traded in a 2014 Cadillac Escalade in which I had approximately $35,000 in equity. Advantage agreed to pay me the $35000, which payment was supposed to take place shortly after I signed the lease. It's been a month since I signed the lease, and I still haven't received payment from Advantage. I've contacted the salesman several times to no avail. I've emailed and called the general manager and received no response. This is the fourth vehicle I've obtained through Advantage. I've referred several friends to Advantage, all of whom either leased or purchased a vehicle from them. After the terrible treatment I've received from Advantage, I will never do business with them again, and certainly will not refer any business their way. More