Advantage BMW Midtown

I took my car here for service after repeated attempts to have a persistent squeaking noise fixed at another dealer here in Houston. Brian and the rest of the Service Dept. were able to resolve the issue th have a persistent squeaking noise fixed at another dealer here in Houston. Brian and the rest of the Service Dept. were able to resolve the issue the first time in a timely manner without giving me the runaround like the other dealership. Since then, my experiences have been nothing but stellar. I had my fuel pump go bad on me a week before a vacation, but the earliest appointment was Friday, the day before I was supposed to leave. At first, Brian told me the car wouldn't be touched until Monday, but when I explained the situation to Brian, he was able to have the car fixed by noon the next day! Outstanding customer service. More

This is my second BMW that I have owned and there are several short fallings compared to other vehicles in its class. The biggest and most import is the road noise. When I first purchased this car the several short fallings compared to other vehicles in its class. The biggest and most import is the road noise. When I first purchased this car the road noise was minimal, but after 15k miles the road noise became so bad that I could not conduct business calls while driving. I travel quite a bit and rental mid-class cars road noise was much less than the BMW. Second, is the options are overpriced. I spent an additional 12K on options that many other luxury cars have standard. And the free maintenance is not so free. These cars sit low to the ground and if you knock your alignment out it will cost you 250 each time, and the dealership I used couldn't ever get it right. Additionally, from a technology perspective they are lacking and seem to be a couple years behind. Overall I would NOT purchase a BMW and I would recommend checking with the other luxury auto makers first. I have two years left on my lease and I have purchased another vehicle to use for my daily use and the BMW sits in the garage collecting dust. More

I purchased a 550i last Saturday, whcih had to be shipped from Austin. Picked it up this afternoon. This had to be one of the simplest car purchasing experiences I have had. No back and forth. I did my r from Austin. Picked it up this afternoon. This had to be one of the simplest car purchasing experiences I have had. No back and forth. I did my research. Made an offer. They accepted. And unlike Momentum BMW, where I bought my last car, there were no surprises when it came to closing the deal, i.e. no dealer prep. At the closing, the Finance Manager does try to get you buy the extended warranty and other stuff but it was not pushy. She explained the various options but once I said no, she moved on. The bulk of the time was spent going over the various gadgets - navigation, voice activation, smartphone and iPod integration, etc. Things I did not have on my previous car. So, so far Advantage has been good. I'll be back to report how they handle any issues if they come up. Also, when I take it in for service. More

No good my friends. These guys are *ricks. More

This place is good as far as selling a car, but is very poor on service based on personal experiance. They had my car there for over two weeks and didn't do some of the work they had listed in writting an poor on service based on personal experiance. They had my car there for over two weeks and didn't do some of the work they had listed in writting and didn't provide a rental till after 4 days of having the car in the shop for warrenty work after they said one would be available. They replaced the headlights and said they verified the work that was done, but when I got my car the driver side light was facing the ground and the passenger light was hitting the trees. They were also suppose to turn off the driving lights and it even said that on the work order. The tech stated that the driving lights were activated and working and the job was verified. How do you activate something that is already on even when you were told to turn it off. On top of other service issues (workmanship) my plates were not received in over 1 month. The reason the sales team gave me was that there was an error on their end of the paper work and they had to re-submit the paperwork a few times till they got it right. I will finally receive my plates today. I will never buy another car from Advantage BMW and will refer everyone I know to other BMW delaerships. I'm to the point where I don't even want to hear the dealerships name. More

A few yrs ago, I took my car here for servicing and it had 41 extra miles on it when I was picking it up!! The service manager was unable to explian why and simply offered me a very weak apology and a bra had 41 extra miles on it when I was picking it up!! The service manager was unable to explian why and simply offered me a very weak apology and a brake fluid flush. Then, recently, I decided to give it another try - simply because of its convenient location. I told them that I didnt want any one to drive my car for more than 5 miles, unless I was called for an authorization. I was not called and the car had 10 miles on it - no reason was given. I will never go to these guys again and receommend that if you care about your car, you do the same. More