Advantage BMW Midtown

We leased a 535i 10 days ago; at time of purchase we we wavering between it and the X5. We were told to drive it and if you don't like it you can always switch. On day 7 we decided that was to small and ou wavering between it and the X5. We were told to drive it and if you don't like it you can always switch. On day 7 we decided that was to small and out daughters booster seat just wouldn't fasten into it securely so we would like to exchange for X5. Of course once we went back to exchange it Advantage BMW told us that because the vehicle was already titled to us they could not take the vehicle back but we could exchange it by taking a $8700 loss since the new 535i had 499 miles on it. Every other Houston BMW dealership we called said they would have exchanged it had we of purchased it from them- we will never use Advantage BMW Midtown Houston again- I think they pushed the title work to be completed in 3 days just so we couldn't change our mind! More

I have purchased three BMWs from Advantage over the past 10 years and each year the level of service, quality and customer service has deminished. My most recent experience has been with getting my actual r 10 years and each year the level of service, quality and customer service has deminished. My most recent experience has been with getting my actual registration for my car. I purchased it the first week of February, had to go back into the dealership to fill out some "forgotten" paperwork a week later and then two weeks later only when I called in to see if they had received my registration was I told I needed to come back to dealership yet again so they could fill out and file yet another "forgotten" piece of paperwork required to get the car registered. Now, after 2 months and 3 weeks I went in and spoke with the General Manager, Pat Goldwait, who told me a week ago he would "get on it and get it taken care of immediately". I called yesterday, no return call and still no registration. Communication is a BIG issue with the sales team now. They don't understand how to do it! The first mistake made by them was selling me a "certified pre-owned" BMW only to call and tell me two weeks later it was actually not certified, the first oil change was performed late. Because it was no longer certificed the finance interest rate was increased and the warranty was no longer active. The finance team did correct the issue so that at least by reducing the financed amount of the vehicle even with the higher interest rate my payments remained the same and they added in a free extended warranty. Still, had they done their due diligence on the vehicle before placing it on the lot, they would have known it wasn't a certified car. Good luck to anyone that stops in this location to by a new/used car. I don't see any hope in service improvements any time soon. More

2.5 months of getting my engine repaired after a bolt failure, ridiculously bad experience thanks to Advantage/Gustavo. First review when it broke they wanted $24k to repair replace, didn't even mention failure, ridiculously bad experience thanks to Advantage/Gustavo. First review when it broke they wanted $24k to repair replace, didn't even mention the goodwill request option, when I learned about it from a friend who owns a body shop back north where I'm from they begrudgingly went along with the request. They took me for a ride on diagnostics though, $1,700 and no loaner for 3 weeks. After the several week of actual engine work (BMW NA did goodwill everything but diagnostics) I got it back with scratches on my car, the a/c not working for heat or cooling and my window buttons unresponsive. All these were not problems when I gave them the car. Took another week to get them to fix the scratches and A/C, they said the window wasn't their fault and it would cost me $1,200 to repair it. I went to Metro because they were very helpful on the body work in this ordeal, the owner ordered a replacement window button, popped it in and got the contacts working all in under 10 min. Didn't even charge me a cent because the original part worked after re-fitting it, was a loose connection. Overall these guys are looking at every customer as a wallet and BMW Advantage is only here to take ADVANTAGE of the customer. I love my car and take immaculate care of it but will not work with them again and certainly would never recommend them to anyone for their ridiculously overpriced and shoddy work. Anyone who can't stand by their mistakes or fix simple problems like that 10 min free repair and say "give me $1,200" is not reputable and puts profits over clients. More

We are in a search for a pre-owned 2010-2011 BMW . Advantage’s pre-owned manager, Michael Slahucka and salesman, Bill “William Roof-Craig” are unprofessional and do not stand behind their promises. Advantage’s pre-owned manager, Michael Slahucka and salesman, Bill “William Roof-Craig” are unprofessional and do not stand behind their promises. If you are a busy professional, save yourself time, aggravations and money and go to other friendly BMW dealers in town that will appreciate your business. We will never return to this dealership for anything, even if they pay us…!!! And would not even recommend them to our enemy… !!!! We have had a very bad experience to say the least !!!!! More