Advantage BMW Midtown

Great communication and nice loaner car. My only complaint is that they knew I was picking it up at 7:15 on Monday morning and when we arrived, the car was dirtier than when we left it. Obv My only complaint is that they knew I was picking it up at 7:15 on Monday morning and when we arrived, the car was dirtier than when we left it. Obviously my car sat outside Saturday ( during the storm) and Sunday night. They offered to re wash it but sadly I had a work meeting and could not wait. It is the little details that make a dealership EXCELLENT and they failed in this regard. Now I have to pay to have it detailed plus waste my time to get it done. More

Absolutely professional, they take care of every detail and make you feel confident that they will get the best for your car. and make you feel confident that they will get the best for your car. More

Always a smooth process when I come to Advantage Bmw Midtown service department. Great communication and honesty is hard to come by these days. Midtown service department. Great communication and honesty is hard to come by these days. More

The technical service was very slow, almost three days, no loaner and communication was not clear. On top of that things that were requested to be fixed, they where not fixed. no loaner and communication was not clear. On top of that things that were requested to be fixed, they where not fixed. More

The service was excellent. I told them what I specifically want and they honored my request. Enjoyed the gift after the purchase. Finance department did not pressure me to pu I told them what I specifically want and they honored my request. Enjoyed the gift after the purchase. Finance department did not pressure me to purchase something I did not want. Plan to buy again in three more years. More

Great vehicle inventory to choose from! My salesperson Ben took the time to answer any questions I had. There was no pressure to purchase and the closing transaction was fair and efficient. My salesperson Ben took the time to answer any questions I had. There was no pressure to purchase and the closing transaction was fair and efficient. The only downside was waiting a day and a half for my car to get detailed and handed over to me. All of my disappointment went out the window when I saw my ride shining bright like a diamond. Definitely worth the wait! More

I love Advantage BMW! They always take care of my vehicle and have the best customer service My service advisor Brandon is always amazing! They always take care of my vehicle and have the best customer service My service advisor Brandon is always amazing! More

I was extremely disappointed with the process that had taken place. I had applied for one vehicle and approved. However, the sales manager allowed the vehicle to be test driven and sold after receiving taken place. I had applied for one vehicle and approved. However, the sales manager allowed the vehicle to be test driven and sold after receiving my letter of guarantee four hours earlier.I’m thinking I would be driving off in my new vehicle after speaking with finance, but they were even confused at the sales managers’ decision. Extremely, unprofessional!!!! The only persons that tried were our salesman Chris to rectify the problem. I can’t say that I would recommend Advantage to anyone at this moment. My credit union expressed that they never experienced this before. I have purchased several vehicles and by far this was the absolute worst! The sales manager did not respond to emails even though he was expecting the notice from the credit union. He had all documents that would guarantee a sale. I had to settle for a car that was not my initial choice. If it weren’t for Chris, Advantage would not have made a sale!!!! Extremely unsatisfied!!!!! More

Raider was extremely efficient and professional with my cars needs ,he communicated throughout the entire service process . cars needs ,he communicated throughout the entire service process . More

Back in October 2022, my car was due for service. I made the appointment and took the car in. The service guy said 2 hours. The car is new and this was the first service for the car. So the service t I made the appointment and took the car in. The service guy said 2 hours. The car is new and this was the first service for the car. So the service took 4 hours which is ridiculous. I was offered a free detailing due to the extended wait time. During the detailing service it appears that someone pulled the front driver's side mat out of the floor which left a hole in the floor board. These mats are custom made for my car by Weathertech and the hardware used to secure the mat no longer works because the hole in the floorboard is so large that everything we try will not stay in place. I have been going back and forth with the service department and Kevin, the sales person, to no avail. I had to make my own calls to Weathertech to try to find a solution. Recently, I have been e-mailing the general manager, Stephen Prather. He refuses to call me or e-mail me back despite this being an issue he owns. I like my car, but right now it is difficult to drive because the mat keeps slipping around on the floor board. My husband is looking for a new vehicle. it won't be from Advantage BMW! It is interesting that all of the reviews on their website are 5 stars. Not so much on Yelp. More