Advantage BMW Midtown

Thanks Again!!!!!! This is my second car from Advantage BMW Midtown. I reside in Katy,TX., yes in the backyard of BMW of West Houston. I will forever be a loyal customer This is my second car from Advantage BMW Midtown. I reside in Katy,TX., yes in the backyard of BMW of West Houston. I will forever be a loyal customer to this prestiges dealership. I'd like to thank Yazmine, Millisa, Pat and Mike for allowing me to stay a part of the Advantage family. They offer excellent customer service, great pricing and made my second experience just as good as the first. If your in the market for a new BMW or even a pre-owned vehicle, stop by and give the Advantage team a chance to earn your business and become a part of your family. More

Horrible Service Continue to have horrible customer service experiences with this dealership. Do not get service from this place. My car was there for 14 days and the Continue to have horrible customer service experiences with this dealership. Do not get service from this place. My car was there for 14 days and the service advisor never contacted me once. I had to initiate all calls. The service manager is terrible. He forgets what he tells you and never returns calls. If you say I left you a message he will say I did not get the call. I escalated to the GM - Pat Goldwait and he never returned my call just like the rest of the service department. This is not my first poor excuse for service at this dealership and cannot wait to get rid of this BMW which has been a total nightmare! This service department does not get what is means to provide bare bones customer service. DO NOT purchase a car from this dealership and expect to get decent service. More

Excellent Customer Service It was a great experience working with Yasmin. She is very professional and she knows everything you need to know about BMW. Very knowledgeable, I was It was a great experience working with Yasmin. She is very professional and she knows everything you need to know about BMW. Very knowledgeable, I was impress. Keep up the good work More

Thank you Yasmin and Advantage BMW It was a great buying experience with Yasmin at Advantage BMW. She was very knowledgeable of the 7series and educated me in every aspect of the car. It was a great buying experience with Yasmin at Advantage BMW. She was very knowledgeable of the 7series and educated me in every aspect of the car. I would recommend Yasmin and Advantage BMW to everyone in the the market for a BMW. Thanks for the great experience and I will see you soon. Val Menzies More

Does not honor USAA or credit union car buying service Tried using the USAA and my credit union car buying service - both sent my info to Advantage Midtown, who sent me an email saying $2500 off MSRP no-ha Tried using the USAA and my credit union car buying service - both sent my info to Advantage Midtown, who sent me an email saying $2500 off MSRP no-hassle deal. We got there and test drove a couple cars and the salesman was nice, personable and vert good about answering our questions. As soon as we sat down to start talking price all of a sudden is was only $500 off and they needed to talk to the manager and you really need to buy this one in stock. We wanted some different features so we were going to order. After an hour of high pressure treatment to buy the one in stock and getting the run-around on ordering we walked out and called D&M Leasing. A couple of phone calls with D&M and we have the BMW that we want, $2000 off MSRP and $5000 less than the one with the options we didn't want. More

Delership looses your car Scheduled service appointment. I called numberous times to inquire about car and after no return calls, in almost two weeks. I went in person to dela Scheduled service appointment. I called numberous times to inquire about car and after no return calls, in almost two weeks. I went in person to delarship and told they were unable to locate my vehicle, after waiting almost 1.5 hours, left my cell number to have someone contact me once car was found. After a couple of hours they called to say they found my car in an unmarked area because of key issues along with paperwork left inside car. This was the reason they could not find my car and were never going to work on it, of course the paper work was left in the car, in an unmarked lot. Really!!! WOW, More

I am a picky buyer and I read all the review prior to visiting Advantage BMW, and by far I have to say, this experience has been the best I had while purchasing my vehicle. The staff was caring about my visiting Advantage BMW, and by far I have to say, this experience has been the best I had while purchasing my vehicle. The staff was caring about my needs, Yasmin did everything possible to ensure I found the perfect BMW, with professionalism, and you can tell they have been doing this for quite some time, an example is Mike Powell, whom I learned a life time, he is very devoted on what he does, and wants to make sure you have a great experience. More

Outstanding price and service The attention was great, I got the best deal with the best price I could get for a wonderful vehicle; also all the payperwork was very easy and very f The attention was great, I got the best deal with the best price I could get for a wonderful vehicle; also all the payperwork was very easy and very fast. They had also a personalized attention and explain you very well all the specific things of the process. Additionally they have a great interest rate on the loans! More

Great service experience The staff at Advantage Midtown was very courteous and helpful. Getting set up in a loaner for the day was easy, and they performed the maintenance in The staff at Advantage Midtown was very courteous and helpful. Getting set up in a loaner for the day was easy, and they performed the maintenance in a timely manner. Overall a customer focused experience. More