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Advantage BMW Midtown
Houston, TX
1,024 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,024 reviews
June 05, 2025
Everyone is attentive and truly wants to provide service to the customer. If the assigned rep is not available….someone else always steps up to attend to a customer….you’ll never wait long before someone w to the customer. If the assigned rep is not available….someone else always steps up to attend to a customer….you’ll never wait long before someone will complete registering your car for service. This becomes a realization that it’s a team effort! This also applies when picking your car up. Car was washed and interior cleaned. Only slight negative is that it would have been nice if the car was fully charged when picked up. (My car had 0% upon pick up). More
by mmmmahon
Employees Worked With
Sebastian Olszewski
June 05, 2025
Got an appointment for 11 am, wasn’t finished until 3 pm and wasn’t told appointments are meaningless. Terrible oversight. Tell us up front it’s 1st come 1st served. Better yet, HONOR appointment times! and wasn’t told appointments are meaningless. Terrible oversight. Tell us up front it’s 1st come 1st served. Better yet, HONOR appointment times! More
by Neisenbraun
Employees Worked With
Bryant
June 05, 2025
Great customer service and they truly show genuine care for their customers. I will continue to use them even though my car is no longer covered by warranty. for their customers. I will continue to use them even though my car is no longer covered by warranty. More
by toddlybr
Employees Worked With
Eduardo
June 03, 2025
Yasmin was awesome! Very professional and knowledgeable. She understood my needs and found the vehicle I was as looking for. The process was very timely and efficient. S Very professional and knowledgeable. She understood my needs and found the vehicle I was as looking for. The process was very timely and efficient. Same goes for Adel and Ainhoa in finance, they were great as well! Thank you Yasmin : ) More
by jmboscan_19
Employees Worked With
Yasmin, Adel, Ainhoa, Sebastian Olszewski
June 01, 2025
Everyone works together as a solid team to do all the necessary work to return your car back in a Top Condition so that it can perform years ahead with no issues necessary work to return your car back in a Top Condition so that it can perform years ahead with no issues More
by SouthCE51
Employees Worked With
Jerry Ward
May 31, 2025
I hav dealt with them for over 20 years and have always had excellent customer service. I always feel like a valued customer and will continue to deal with them in the future for car purchases and service. had excellent customer service. I always feel like a valued customer and will continue to deal with them in the future for car purchases and service. More
by rlstadler
Employees Worked With
Jose Boscan
May 31, 2025
Excellent service from beginning to end. I am very happy with the vehicle, from the exterior color to the interior. I will recommend to all my friends. Thank you Kevin I am very happy with the vehicle, from the exterior color to the interior. I will recommend to all my friends. Thank you Kevin More
by joaquin_16
Employees Worked With
Kevin Montano, Sebastian Olszewski
May 30, 2025
It’s always busy but it appears to be productive. If you need to wait, the waiting room is comfortable with snacks, coffee, tea and refreshments. I brought it in thinking I had an appointment for a If you need to wait, the waiting room is comfortable with snacks, coffee, tea and refreshments. I brought it in thinking I had an appointment for an oil change. For some reason, I didn’t get a confirmation. Jerry Ward assisted us on getting it done. We had a long wait but it was the weekend and I didn’t want to leave it. I know they could have ubered us home. Overall, there busy for a reason. A lot of people like them and use them. Great job! Thank you. More
by jsteinspire
Employees Worked With
Jerry Ward
