Advantage BMW Midtown

I visited this dealership in 2019 and the sales guy clearly knew nothing about BMWs. When I told him I would not buy a car from him and I wanted to leave he refused to give me back my car keys without clearly knew nothing about BMWs. When I told him I would not buy a car from him and I wanted to leave he refused to give me back my car keys without (they had my keys to do a trade in valuation). Against my better judgement I went back 2 days ago because they had what I was looking for (X4). Sales guy was nice enough although he didn't serve much purpose - offered no insight on the two cars I was looking at whatsoever. I was on a strict time schedule and told him as much and I was assured everything could be finished in time. I sat waiting in the financial area for about 15-20 minutes before a lady came out and said they had a new program where they do everything virtually. She said she would set up the call and come back and get me. She disappeared for another 20 minutes. No one told me what was going on until I threatened to walk out and not come back. Turns out it was "technical difficulties" with a Zoom call. Sorry, but not every position is suitable for remote work - particularly customer facing ones. The whole experience (once they got it working) was a disaster of screens not sharing and touch screens not working, and lack of visibility of the documents I was being asked to sign. When it was all said and done I was late picking up my daughter (the reason I had a strict time schedule) and they didn't even provide a copy of anything I had just signed. When I told the sales guy I shouldn't have to ask for a copy of the documents he said "yeah, that's a thing here." To top it off, they said the car had remote start - turns out that's an additional $330. This was my 4th time buying a BMW and by far the worst experience I have ever had. I will never go there again. More

I come was from the North east side to visit this location because the customer service is so great. Thanks to Collin location because the customer service is so great. Thanks to Collin More

on time service with a smile and a focus on the customer from start to fimish from start to fimish More

Everyone is attentive and truly wants to provide service to the customer. If the assigned rep is not available….someone else always steps up to attend to a customer….you’ll never wait long before someone w to the customer. If the assigned rep is not available….someone else always steps up to attend to a customer….you’ll never wait long before someone will complete registering your car for service. This becomes a realization that it’s a team effort! This also applies when picking your car up. Car was washed and interior cleaned. Only slight negative is that it would have been nice if the car was fully charged when picked up. (My car had 0% upon pick up). More

Got an appointment for 11 am, wasn’t finished until 3 pm and wasn’t told appointments are meaningless. Terrible oversight. Tell us up front it’s 1st come 1st served. Better yet, HONOR appointment times! and wasn’t told appointments are meaningless. Terrible oversight. Tell us up front it’s 1st come 1st served. Better yet, HONOR appointment times! More

Great customer service and they truly show genuine care for their customers. I will continue to use them even though my car is no longer covered by warranty. for their customers. I will continue to use them even though my car is no longer covered by warranty. More

Yasmin was awesome! Very professional and knowledgeable. She understood my needs and found the vehicle I was as looking for. The process was very timely and efficient. S Very professional and knowledgeable. She understood my needs and found the vehicle I was as looking for. The process was very timely and efficient. Same goes for Adel and Ainhoa in finance, they were great as well! Thank you Yasmin : ) More

Everyone works together as a solid team to do all the necessary work to return your car back in a Top Condition so that it can perform years ahead with no issues necessary work to return your car back in a Top Condition so that it can perform years ahead with no issues More

I hav dealt with them for over 20 years and have always had excellent customer service. I always feel like a valued customer and will continue to deal with them in the future for car purchases and service. had excellent customer service. I always feel like a valued customer and will continue to deal with them in the future for car purchases and service. More

Excellent service from beginning to end. I am very happy with the vehicle, from the exterior color to the interior. I will recommend to all my friends. Thank you Kevin I am very happy with the vehicle, from the exterior color to the interior. I will recommend to all my friends. Thank you Kevin More