Advantage BMW Midtown

At 4:45 on a Saturday I got a nail in my tire. Was close to Advantage BMW but they closed at 5. Guess what they did- they worked me in and stayed late to replace my tire. They were sympathetic, co Was close to Advantage BMW but they closed at 5. Guess what they did- they worked me in and stayed late to replace my tire. They were sympathetic, courteous and efficient. Great job guys and thank you very much! More

Lulu laRosa was my service tech and she was amazing. She helped me with all my concerns and my car was ready quickly. Thank you Lulu for accommodating my schedule and my requests. You are amazing! She helped me with all my concerns and my car was ready quickly. Thank you Lulu for accommodating my schedule and my requests. You are amazing! More

The customer service was excellent! I didn’t feel rushed or pressured. They also made me feel welcomed and appreciated as a customer! Luis was amazing. The finance manager was very thor I didn’t feel rushed or pressured. They also made me feel welcomed and appreciated as a customer! Luis was amazing. The finance manager was very thorough and transparent. More

Wonderful and quick service and very professional staff. Always responsive and keep me updated on status of my car. Always responsive and keep me updated on status of my car. More

My service advisor Barry has excellent customer service lets me know what my vehicle needs and keeps me informed of status. Thank you again for an outstanding job. lets me know what my vehicle needs and keeps me informed of status. Thank you again for an outstanding job. More

Maymana Al Mashhadani was super helpful in getting us the car we loved. She was polite, courteous and provided excellent customer service. We recommend Advantage BMW for a great car buying experience. car we loved. She was polite, courteous and provided excellent customer service. We recommend Advantage BMW for a great car buying experience. More

Alejandro was nice and understanding. The shuttle driver in the van was also very nice too! The shuttle driver in the van was also very nice too! More

Terrible experience. You are not in the business of customer service. You’ve got the whole service department focused on pushing tires. You are swarming customers wi You are not in the business of customer service. You’ve got the whole service department focused on pushing tires. You are swarming customers with little tread depth measurement tools. Three people on five minutes like flies on xxxx. All measurements were fine but you said they were marginal. To pass test on TX you need 3mm. To be legal 2mm. And you push tires when they have only 5 or 6. Then your service progress tool doesn’t works. Just keep saying in inspection. When I inquired the car was actually already done. The service advisor (of which you have way too many) wasn’t aware or on it until I asked. Then it turns out the technician fat fingered the wrong tire and over inflated the tires by about 5 psi vs the door label. More

Efficient and helpful. Collin was great to work with. Very attentive to the needs of the car. Collin was great to work with. Very attentive to the needs of the car. More

Gabby is probably one of the best salespeople I have ever encountered. She is attentive to our needs, well-informed, and asked the right questions to help us decide on the car. She is always available for an encountered. She is attentive to our needs, well-informed, and asked the right questions to help us decide on the car. She is always available for any questions we may have and has quickly resolved a couple of small issues. The finance person also made it very easy to close the deal. The atmosphere is very pleasant, and they greet you with a smile. If you are shopping for a Bimmer, Advantage BMW is the place to go! More