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Advantage BMW Midtown

Houston, TX

4.7
820 Reviews

1305 Gray St

Houston, TX

77002

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Showing 820 reviews

October 29, 2024

I’ve always been annoyed by this dealer, although it is close to home and thus pretty convenient. But I’ve reached a breaking point: they jumped the gun and did work I told them not to on the theory that More

by imrit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea
Nov 06, 2024 -

Advantage BMW Midtown responded

imrit, We are genuinely sorry to hear about the issues you faced in our service department. Your feedback is invaluable, and we take it very seriously. It’s clear that we did not meet the standards of service that you expect. We understand how frustrating it can be when you feel your vehicle is not receiving the care it deserves. We are committed to improving our service experience and will address your concerns with our team. We want every customer to feel respected and valued, regardless of the situation. If you're willing, we would appreciate the opportunity to discuss your experience further. Please reach out to us directly at 713-289-1212 so we can work towards a resolution. Sebastian Olszewski General Manager solszewski@advantagecars.com

October 28, 2024

Fast service, was in and out quick. Quoted me what I would need done in the future without pressuring me. More

by salazar_713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Hamadneh, Justin McGaughey, Garrett Burleson, Sebastian Olszewski
Nov 01, 2024 -

Advantage BMW Midtown responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 28, 2024

BMW Midtown received 5 stars and it was well deserved. The dealership is renowned for its exceptional customer service and the dedicated staff go above and beyond More

by jamesbailey28260@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Hamadneh, Justin McGaughey, Garrett Burleson, Sebastian Olszewski
Nov 01, 2024 -

Advantage BMW Midtown responded

Hi, we're so glad that we were able to go above and beyond your expectations! We hope to see you soon!

October 27, 2024

Everyone is really nice, they go ahead and take care of you in the best way possible. They provide a great service highly recommended. More

by adrielsxa25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin Eaddy, Mohammad Hamadneh, Justin McGaughey, Garrett Burleson, Sebastian Olszewski
Nov 01, 2024 -

Advantage BMW Midtown responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

October 26, 2024

Sales process was great however after the sell was finalized I was given the run around about when the vehicle was going to be free to pick up. I was told it would be finished being detailed by 1pm co More

by Hayden Nemes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Asare
Nov 01, 2024 -

Advantage BMW Midtown responded

Hayden Nemes, I appreciate you taking the time to inform me about your after-sales experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Sebastian Olszewski General Manager solszewski@Advantagecars.com

October 26, 2024

Aylin has been fantastic since they one. She has been very cordial and supportive. I would highly recommend this dealer and Aylin. More

by stcantare
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aylin Alvarez, Sebastian Olszewski
October 24, 2024

I am very impressed with the quality of service that Advantage BMW provided. It was Saturday morning and I had a flat tire on a country road. I was really stuck out but Advantage took care of me in reco More

by alvyoujr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandro and Brian
Oct 25, 2024 -

Advantage BMW Midtown responded

Hello, we're happy you found our staff to be so supportive during your experience here at Advantage BMW Midtown. We are always more than happy to assist you if anything else comes up. Take care!

October 24, 2024

Alejandro my service advisor is always great help. One of the few reasons I always go to this service center only More

by Mahmoudab21
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro
Oct 25, 2024 -

Advantage BMW Midtown responded

Hello, we're happy you found our staff to be so supportive during your experience here at Advantage BMW Midtown. We are always more than happy to assist you if anything else comes up. Take care!

October 23, 2024

Friendliest staff I have encountered at any dealership. They went above and beyond on every level. More

by scdillaha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon and Vianey
Oct 25, 2024 -

Advantage BMW Midtown responded

Hi, we're happy you found our staff to be so supportive during your experience here at Advantage BMW Midtown. Please don't hesitate to reach out if there's anything additional we can do for you.

October 21, 2024

Advantage BMW MID-TOWN is the absolute best dealership for repairing your vehicle. I have been using them for at least Six years now, I have never had a complaint . Vainey Is my Service advisor. and I tru More

by rflouis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vainey Sevilla The Best , Mohammad Hamadneh, Justin McGaughey, Garrett Burleson, Sebastian Olszewski
Oct 25, 2024 -

Advantage BMW Midtown responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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