Advantage BMW Midtown

Seemingly efficient service department but ultimately did not fix the problem. Also difficult to get to not fix the problem. Also difficult to get to More

Excellent Service! I had a really smooth experience buying my car here. I couldn't be happier. Asen was great to work with, was very responsive, and went above and bey I had a really smooth experience buying my car here. I couldn't be happier. Asen was great to work with, was very responsive, and went above and beyond with any questions I had. The buying process was easy, and I left with a great deal on my new X5.. More

We repair and service both our cars at Advantage and are very please with their work and professionalism, from arrival to departure. Eduardo who is always there for me was not there for my last visit, howev very please with their work and professionalism, from arrival to departure. Eduardo who is always there for me was not there for my last visit, however Barry was and filled in very well for him. I will always recommend this service department. More

I visited this dealership in 2019 and the sales guy clearly knew nothing about BMWs. When I told him I would not buy a car from him and I wanted to leave he refused to give me back my car keys without clearly knew nothing about BMWs. When I told him I would not buy a car from him and I wanted to leave he refused to give me back my car keys without (they had my keys to do a trade in valuation). Against my better judgement I went back 2 days ago because they had what I was looking for (X4). Sales guy was nice enough although he didn't serve much purpose - offered no insight on the two cars I was looking at whatsoever. I was on a strict time schedule and told him as much and I was assured everything could be finished in time. I sat waiting in the financial area for about 15-20 minutes before a lady came out and said they had a new program where they do everything virtually. She said she would set up the call and come back and get me. She disappeared for another 20 minutes. No one told me what was going on until I threatened to walk out and not come back. Turns out it was "technical difficulties" with a Zoom call. Sorry, but not every position is suitable for remote work - particularly customer facing ones. The whole experience (once they got it working) was a disaster of screens not sharing and touch screens not working, and lack of visibility of the documents I was being asked to sign. When it was all said and done I was late picking up my daughter (the reason I had a strict time schedule) and they didn't even provide a copy of anything I had just signed. When I told the sales guy I shouldn't have to ask for a copy of the documents he said "yeah, that's a thing here." To top it off, they said the car had remote start - turns out that's an additional $330. This was my 4th time buying a BMW and by far the worst experience I have ever had. I will never go there again. More

I just had a very positive experience over Advantage BMW Midtown houston. Had some work done on my car had the oil changed. They also made some recommendations on things that I need to do including getting Midtown houston. Had some work done on my car had the oil changed. They also made some recommendations on things that I need to do including getting some recall work done. It was not a hard sell on the other items that they were recommending which I appreciated. I could tell that they are working on their customer service because it was excellent down the line in terms of all the people that I came across. More

I come was from the North east side to visit this location because the customer service is so great. Thanks to Collin location because the customer service is so great. Thanks to Collin More

Everyone is attentive and truly wants to provide service to the customer. If the assigned rep is not available….someone else always steps up to attend to a customer….you’ll never wait long before someone w to the customer. If the assigned rep is not available….someone else always steps up to attend to a customer….you’ll never wait long before someone will complete registering your car for service. This becomes a realization that it’s a team effort! This also applies when picking your car up. Car was washed and interior cleaned. Only slight negative is that it would have been nice if the car was fully charged when picked up. (My car had 0% upon pick up). More

Got an appointment for 11 am, wasn’t finished until 3 pm and wasn’t told appointments are meaningless. Terrible oversight. Tell us up front it’s 1st come 1st served. Better yet, HONOR appointment times! and wasn’t told appointments are meaningless. Terrible oversight. Tell us up front it’s 1st come 1st served. Better yet, HONOR appointment times! More

Great customer service and they truly show genuine care for their customers. I will continue to use them even though my car is no longer covered by warranty. for their customers. I will continue to use them even though my car is no longer covered by warranty. More

on time service with a smile and a focus on the customer from start to fimish from start to fimish More