Advantage Acura of Naperville

Fantastic Customer Service I am from Kansas City and worked with Ernie Alvarez to purchase a used TLX. I highly recommend Ernie! He went above and beyond (came in on his day o I am from Kansas City and worked with Ernie Alvarez to purchase a used TLX. I highly recommend Ernie! He went above and beyond (came in on his day off) to get everything prepped ahead of time so everything went smooth the day (the only day) I was in town. He had a great balance between giving me honest straight-to-the-point answers and not being pushy. I feel I received a fair price as well. I also felt the car description and pictures online were very accurate - which was very important to me because I was traveling 400 miles to see (and ultimately purchase) the vehicle. Overall highly satisfied. More

Service experience After many months of searching, I came to own a used Acura MDX 2016 with 29K purchased from a Toyota dealership. Soon after, I contacted Darrin Kuste After many months of searching, I came to own a used Acura MDX 2016 with 29K purchased from a Toyota dealership. Soon after, I contacted Darrin Kuster for his help to learn some of the SUV's features. He put me in touch with Product Specialist Eric MacKenzie who helped me go over the vehicle. Eric being a new employee sought the help of veteran salesman Robert Manuel who was indeed of no help - useless I should say. While Eric was in process of explaining I realized that Robert along with another veteran salesman Ernie Alvarez was gesturing from inside the dealership that Eric head back into the building. This went on for some time. It was only later that I realized that Robert and Ernie both were preventing Eric from helping me because I did not purchase the Acura MDX from Continental Acura. Finally I went back to Darrin Kuster, the service manager and expressed my displeasure with the clownish attitude especially that of Robert Manuel and Ernie Alvarez. This, just because I bought the MDX from another dealer. I do own a Acura TL 2010 which is serviced by the Continental Acura Within a few minutes Darrin Kuster and I were on I-88 and he helped me activate the ACC function which Eric and Robert failed to explain. I have to thank Darrin for taking the time to drive with me and help me learn the MDX's features. Darrin Kuster did not have to take this task which should have been the responsibility of the sales to help customers understand the products they are entrusted to sell. Robert and Ernie should have risen to this occasion and assisted Eric help a customer. While I give 5 stars to his service department I will not hesitate to give 0 stars to Continental Acura's SALES department. More

Disappointed Bought a used Toyota Tundra in February, got less than 2,000 miles on it and it needs an oil change if I lived closer I'd be there tomorrow getting on Bought a used Toyota Tundra in February, got less than 2,000 miles on it and it needs an oil change if I lived closer I'd be there tomorrow getting one done on them. Never bought a vehicle that the fuilds havnt need checked/changed pretty xxxx poor business if you ask me More

Great Salesman and Dealership We recently purchased a 2017 RDX from Continental Acura of Naperville. Our salesman was Greg Pew. This is the third Acura we have purchased from Greg We recently purchased a 2017 RDX from Continental Acura of Naperville. Our salesman was Greg Pew. This is the third Acura we have purchased from Greg at Continental which shows how happy we have been with both Greg and Continental. Greg goes out of his way to make sure that you get the right car for your life style. He takes his time and there is NO pressure. We LOVE our RDX! It drives like a dream and has great safety features. More

Thanks! Love our new RDX! Kirk Roberts did an excellent job showing us the vehicle, arranging a test drive and explaining the different features. Great shop Love our new RDX! Kirk Roberts did an excellent job showing us the vehicle, arranging a test drive and explaining the different features. Great shopping experience with zero pressure or surprises, we'll definitely go back! More

Great salesman Jeff was very helpful in showing us all the vehicles we wanted to test drive we (I) kept changing my mind and he was so patient with everything. I wo Jeff was very helpful in showing us all the vehicles we wanted to test drive we (I) kept changing my mind and he was so patient with everything. I would definitely recommend Jeff and Acura to people with no hesitations. When we got to the finance office Jerry didn't make us feel pressured into purchasing anything we didn't want but explained everything to us. More

Best service advisor ever! I recently had my 2017 Acura ILX serviced - Dan Rasmussen was my service advisor. The customer service was above and beyond my expectations. Dan truly I recently had my 2017 Acura ILX serviced - Dan Rasmussen was my service advisor. The customer service was above and beyond my expectations. Dan truly has a passion for helping people and making sure vehicle needs are fulfilled 110% . I wholeheartedly will say that Dan is the best service adviser I had ever dealt with in all my years of having my vehicles serviced. Joe Milani was the assistant assigned to clean my vehicle once the servicing was completed. Joe did such a phenomenal job cleaning it, I feel like my car just rolled off the showroom floor again. I could not be happy with the customer service, and Continental Acura as a whole. This is my #1 go-to dealer for purchasing and servicing my vehicles! A++++++++++++++++++++++++ More

Wonderful experience, awesome salesman! Ernie was so very helpful without any pressure. Answered all of my questions patiently. Initially sent pictures of vehicles to me prior to my coming i Ernie was so very helpful without any pressure. Answered all of my questions patiently. Initially sent pictures of vehicles to me prior to my coming into the dealership. More

Very Satisfied From the time I walked in the door I felt very relaxed, no pressure. Tom Trulis spent several hours with me. He was very informative, answering all my From the time I walked in the door I felt very relaxed, no pressure. Tom Trulis spent several hours with me. He was very informative, answering all my questions & concerns. I bought my first Acura RDX that day. I can't say enough how great it is. I absolutely Love it!! Two days later I brought it in for some add-ons. My service guys were Dan Rusmussen & Chris Papo. What a great team!! More

First time - Great Service I needed my recently purchased Acura RDX looked at and I called to talk to Darrin Kuster, the service director at Continental Acura about a slight iss I needed my recently purchased Acura RDX looked at and I called to talk to Darrin Kuster, the service director at Continental Acura about a slight issue I was feeling with the alignment. Darrin listened to my questions and told me to bring the car in at my convenience. I brought the car in after normal service hours (after work!) and because I had a certified pre-owned vehicle, he had me set up with a loaner and I was on my way within 15 minutes. The next day, I was called and told that my car was ready whenever I could come by. Once again, I came in after hours and the process was equally painless. My Acura was freshly washed and ready for me to take home. I do not expect to have many service problems with this car but I do plan to bring it back to the service department at Continental Acura for all my regular maintenance needs. It is nice to feel you can trust the people who work on your car! More