Advantage Acura of Naperville

I was recomended to this dealership based on the great shop. I have for the last two years used the shop and they have lived up to their reputation. The sales departments is a whole different story. If La shop. I have for the last two years used the shop and they have lived up to their reputation. The sales departments is a whole different story. If Larry Ladd is an indication of the whole staff I will never buy here again. The prices are good but Larry offered one price for a trade-in then at the closing changed it. I should have walked away but the wife was in love with the car. if you go here get your trade-in offer in writting since the salespersons word is worth nothing. This is what the sales manager asked when I related the issue - Did you get that in writting? oh well leason learned but be carefull if you go here. More

The salesman (larry ladd) performed a bait and switch. He offered one price for our trade in then when the papers were drawn up he change the amount. When we pointed the error out to the sales manager he ask offered one price for our trade in then when the papers were drawn up he change the amount. When we pointed the error out to the sales manager he asked if the trade in offer was in writting. Not very honest in their sales approach. Shop on the other hand is top notch. great service dept which was why we were recomended to them in the first place. Buy you car someplace else and have these guys work on it. More