Advantage Acura of Naperville

On March 3rd, I had researched used Honda Pilots through a Google search and came upon a 2017 Used Pilot Touring that Advantage Acura of Naperville had via cars.com. I entered in my contact information int a Google search and came upon a 2017 Used Pilot Touring that Advantage Acura of Naperville had via cars.com. I entered in my contact information into cars.com for the dealership to get a hold of me. I was contacted almost immediately by a girl name Alexis who set me up with my first sales person, Abe Crump. He left for the day and transferred me to Joe McGinnis. I will warn you, DO NOT DEAL WITH THIS SALESPERSON! After sending all my information to him including pictures of my trade, VIN #, and payoff, Joe McGinnis went silent...no communication for an entire day (March 4th). Then he informs me on Friday the 5th that the Pilot had sold Thursday morning (even though he was asking me for additional information about my trade well into Thursday afternoon). I asked him if he had any other used Pilots and he ghosted me. I went back to cars.com and the same used Pilot Touring I was looking at had not sold. In fact, it had went up $3,000 dollars from the original price that it was listed when I took interest in it (was originally $22,722 and was now $25,722) I had a friend of mine who has a different area code and phone number request information on March 9th for the same used Pilot Touring. Alexis calls my friend immediately and tells him "Yes, this Pilot is ready to test drive when can you come in?" Lying is the most disrespectful thing you can do, especially in sales. Shame on your tactics and your so called sales "skills" Joe. You put a tarnish on car sales people who try to make an honest living. BUYER BEWARE! More

Do yourself a favor. Avoid this dealership. Got conned into buying warranties. When something was wrong guess what warrenty doesn’t cover. I still remember the words of Jerry the finance guy. Don’t you wa into buying warranties. When something was wrong guess what warrenty doesn’t cover. I still remember the words of Jerry the finance guy. Don’t you want peace of mind knowing if anything goes wrong within two 2 it’s all covered. Peace of mind my a**. More

12/15 I purchase my brand new RDX 2020Could me any 12/15 I purchase my brand new RDX 2020 Could me any happier if I purchase the 2021. Joe McGinnis , we sat and talk work our numbers decided what 12/15 I purchase my brand new RDX 2020 Could me any happier if I purchase the 2021. Joe McGinnis , we sat and talk work our numbers decided what was the best way for me to go to purchase the car I wanted. Even When I went home and talk with members of the family. Any questions I had. He called me back ASAP. very patient and thorough threw the purchasing process. I can say he was non pressuring salesman. Joe was always willing to do the extra. A+ in my book More

We recently purchased our third vehicle from James Heath. We are very impressed by James’ professionalism and extensive knowledge on cars, which is why we continue to return. My husband even referred a frien We are very impressed by James’ professionalism and extensive knowledge on cars, which is why we continue to return. My husband even referred a friend to him as well. More

MDX in for service before winter. 15+ years of going they have always took care of everything to make sure it was safe and last for years. Great people, Thanks for caring and having my best interest come fir have always took care of everything to make sure it was safe and last for years. Great people, Thanks for caring and having my best interest come first. More

Wonderful and Excellent service from Rick Pennington On July the 11th 2020 Saturday, I was visiting Naperville from Bloomington where I reside. My MDX 2016 was in need of an oil service and I drove On July the 11th 2020 Saturday, I was visiting Naperville from Bloomington where I reside. My MDX 2016 was in need of an oil service and I drove into the dealership around 9AM hoping to be turned away because I did not have an appointment. To my surprise, Service Advisor Rick Pennington processed me in for a oil change despite the tight schedule and had my car ready that afternoon. Thank you Rick for your wonderful and pleasant attitude on that Saturday morning. You made my day Rick George Zacharias More

Top notch dealer and great salesman. After weeks of shopping and numerous dealerships false ads I found the diamond in the rough that is Continental Acura and Salesperson Kirk Roberts. Co After weeks of shopping and numerous dealerships false ads I found the diamond in the rough that is Continental Acura and Salesperson Kirk Roberts. Continental had the right selection and price and working with Kirk was a pleasure. Save yourself time and aggravation with other dealers and instead go visit Continental Acura and forget all the false ads and promises buy the easy way, don’t forget ask for Kirk Roberts, you won’t be disappointed. More

I recently purchased a 2020 RDX.Ernie Alvarez was my I recently purchased a 2020 RDX. Ernie Alvarez was my Sales Consultant and was a pleasure to work with. He was very helpful and not pushy. Very happy I recently purchased a 2020 RDX. Ernie Alvarez was my Sales Consultant and was a pleasure to work with. He was very helpful and not pushy. Very happy with my vehicle and the dealership! Laurie C. More

Great service department I had a extended warranty issue repair needed on my Acura and this dealership went out of its way to help me. Very nice experience. Initially I went I had a extended warranty issue repair needed on my Acura and this dealership went out of its way to help me. Very nice experience. Initially I went to another dealer that tried to charge me for the repair.I Highly recommend this dealership for service based on the way the helped me!!! More

Great buying experience Went in for a test drive with no intention of leaving with a new car. However, after the test drive I had decided to get an rdx. Left a couple hours Went in for a test drive with no intention of leaving with a new car. However, after the test drive I had decided to get an rdx. Left a couple hours later with a new rdx. The entire staff were friendly, knowledgeable and super efficient. I've had the car now for about a month and couldn't be happier. More