Advantage Acura of Naperville

Alexandra was so friendly and her customer serviced exceeded beyond my expectation. She is awesome! I am recommending everybody to this dealership solely because of her. I am very pleased and looking f exceeded beyond my expectation. She is awesome! I am recommending everybody to this dealership solely because of her. I am very pleased and looking forward to getting my car serviced here in the future. Thank you Alexandra for delivering absolute amazing service today! More

I purchased a 2012 Acura MDX on 10/30/2012 from Greg Pew. Greg is a very professional and knowledgeable salesperson/representative for Continental Acura. I had a great experience with all individuals in my Greg is a very professional and knowledgeable salesperson/representative for Continental Acura. I had a great experience with all individuals in my purchase: Greg Pew, Sharon McDonald, and Jerry Burton. Greg assisted me in getting a great vehicle at a great price. Sharon showed my family around the dealership, as this was our first buying experience at Continental. I am very impressed with all individuals in my transaction and was treated great. Greg is the best car salesman I have dealt with in he last 30 years of car buying experiences and I recommend him with confidence. Greg is very straightforward and helpful. I am glad I had the chance to work with Greg on my first Acura purchase. Sharon is very friendly and helpful. Greg, Sharon and Jerry answered all of my questions. I was treated great. I highly recommend the team I worked with. More

Tom trulis and Jerry Burton are outstanding salesman. I came to Acura of Naperville looking for a used car. Not only did they make me feel welcome but they were also very helpful. Tom really knew what he w came to Acura of Naperville looking for a used car. Not only did they make me feel welcome but they were also very helpful. Tom really knew what he was talking about and was very confident in what he was selling. He answered all my questions, and made me feel very comfortable. He was the best salesman iv ever had the pleasure of doing business with. I walked out that day with a used 2005 Acura TSX. I also purchesed a 2 year warrenty from Jerry. He also made me feel very comfortable while sitting and talking with him about my options. I would highly recommend continental acura of naperville, and these two salesman. The service that they will provide for you will not let you down. Hands down the BEST dealership around the naperville area. More

Copied and pasted from my review I posted on yelp: Copied and pasted from my review I posted on yelp: If a salesman in any business (but especially a car business) acts like they don't need, want, Copied and pasted from my review I posted on yelp: If a salesman in any business (but especially a car business) acts like they don't need, want, or have the time for your business, then they don't deserve your business. I thought that was common sense, until I met the sales manager and his team at continental acura, and wondered, "why are these people still employed?" I was in the market to purchase my third mdx and was debating a lease. I did my research but still had plenty of questions. None of which were answered in a "very knowledgable and hard working" way. I was told "I don't know" multiple times and was expected to be okay with that answer. No "let me check on that for you" or "I can find out though." It was disappointing to say the least. Especially, since I've been a customer to them before. It seemed as if they didn't want to bother with me because I wasn't going to stand for their predictable and repetitive car sales pitches. Harry Nesbitt, the sales manager, told me I knew more than most customers and it was obvious I did my research, and yet was completely disinterested in making a sale. The first time I was in, he gave me a rough number, which I was less than satisfied with. The second time, I returned and deducted $3000.00 worth of accessories and received the same figure. What a waste of time this place was. If you're in the market for a great car, do yourselves a favor and go the extra few miles to see Lonnie and John over at McGrath Acura....they'll take good care of you! More

CHRIS PAPO AND RICK ONEIL DID A SUPERB JOB FINDING A SUBTLE TICKING NOISE BEHIND THE STEERING WHEEL OF MY TL. THEY WERE POLITE AND EFFICIENT IN THEIR APPROACH TO THE PROBLEM THEY WERE VERY PATIENT WIT SUBTLE TICKING NOISE BEHIND THE STEERING WHEEL OF MY TL. THEY WERE POLITE AND EFFICIENT IN THEIR APPROACH TO THE PROBLEM THEY WERE VERY PATIENT WITH ME AS WELL. I WOULD RECOMMEND CONTINENTAL ACURA FOR ALL ACURA MAINTENANCE ISSUE. BRAVO GENTLEMEN! CRAIG JONES More

Tony was excellent!!! We went on a road test and he demonstrated every thing about the car. I was purchasing a used car which was practically new and he made it a point to demonstrate to me that the c demonstrated every thing about the car. I was purchasing a used car which was practically new and he made it a point to demonstrate to me that the car really was just like new. He was willing to work with me to come to a fair price and though I was just going there to look, I drove away with the car. It was so easy to move forward and the interaction I had with Tony felt right. I know this car was for me because I did not have any buyer's remorse so often felt when we make a big purchase. Tony helped me to realize the car was meant for me to have and that I should take advantage of a great deal. He showed me other certified pre-owned cars but he stated based upon my demeanor the car I inquired about seemed meant for me and that we should take a test drive so I could see this. He was very intuitive because the car was meant for me to have and as he mentioned I would feel it once I got behind the wheel of the car. This was very intuitive of him to read and understand a customer in such a short period of time. I think this is a talent rather than a learned process. Thank you Tony for your attention, knowledge and talent for making me feel at ease. I did my finances with Jerry Burton. He was very professional and talk with me about all the maintenance options available for my car. I chose not to purchase anything extra and Jerry was gracious to say he respected my decision and was there to help make the process of completing the financial aspect of the deal as smooth as possible. He explained each step of the way, what I was signing and what it entailed. He explained charges that needed to be done for the car and made sure I was okay with the explanation before moving on. The next day when I came to the dealership because of forgetting something in my trade-in, Jerry immediately assisted me with asking the correct person who promptly got all my belongings. Thank you Jerry for being so courteous and helpful. I had my first encounter with Dan Rasmussen because of a slight problem with my headlight. Apparently the seal was not proper on the car and Tony suggested I come to the Service Center and have them fix the problem. I thought is was very simplistic, not understanding the mechanics of the car. Dan explained to me the procedure of how the headlight would need to be fixed and the importance of fixing the headlight. It was an education for me because I thought headlights were done the same way from back in the day. He asked that I take a sit in the waiting room to wait for the car and came out to let me know when the car was being serviced and what was happening. I chose to wait and he asked during that conversation if I needed anything to make me more comfortable. I joked with him that I would be okay if I did not have to go to leave for an appointment at 10am. I was not paying attention to the time when Dan came to ask me if it were okay if I wanted to waive my car being washed because of mentioning I had an appointment in which I needed to leave at 10am and it was 9:50am He expressed not wanting to forgo the car wash but knowing my appointment was important. I appreciated the attention he paid to such a subtle comment and realizing it was important not to stress me out due to shorten time to arrive at my appointment. Dan then guided me to the cashier, explained why there was no charge for service today due to my warranty and then got me to my car, which by the way they did get it washed. He handed me my receipt and my DVD of what was done to the car. I am truly impressed with your dealership and your sales, finance and service personnel. I look forward to a long and happy relationship. Thank you! More

Tony was precise and worked with me to understand my needs in order to secure the deal. Second car I have purchased from Continental Acura, both good experiences. needs in order to secure the deal. Second car I have purchased from Continental Acura, both good experiences. More

This has been far the best new car purchase I have ever experienced. The price was fantastic, the trade-in value exceptional, the service unbelievable. I was a little apprehensive purchasing a car over t experienced. The price was fantastic, the trade-in value exceptional, the service unbelievable. I was a little apprehensive purchasing a car over the internet but once I connected with Greg and his assistant Sharon the process went flawless. The both of them are like the dynamic duo! Their punctuality was impeccable and they were so responsive and easy to do business with. Even though I was purchasing the vehicle from their dealership and I was out of state the process went so smoothly. Highly recommend Greg and his team if you are in the market for a Acura. Steve More

Do yourself a favor, and check out Greg and Sharon at Do yourself a favor, and check out Greg and Sharon at Continental Acura before you purchase your next Acura. I have never been treated with more r Do yourself a favor, and check out Greg and Sharon at Continental Acura before you purchase your next Acura. I have never been treated with more respect and consideration before, during and after the purchase of any new vehicle. When dealing with Greg and Sharon, there are never any surprises. You never have to go through the "I'll have to run this by the boss" when negotiating the bottom line. Very refreshing. When Greg does the delivery he takes all the time you require to totally understand the intricacies of the car. Ever more important with all the high-tech add-ons in todays autos. I believe Greg may ne the most knowledgeable sales rep I have ever dealt with. He has done his homework. His assistant Sharon seems to be everywhere at once. License plates need to be swapped, done, you forgot to take your sun glasses and I-Pass out of your car, done,and done. Anything to make the process more enjoyable is taken care of by Sharon. Case in point, my car came from another dealer. When it came in, she called me to let me know, and assure me that it would be delivered on time. I of course had to show up unannounced to take a look at it. Rather than just point to the general area where it could be found, she walked me through the shop, and across the car lot, in heals no less, handed methe keys and said to enjoy my car. A little thing perhaps, but an indication of how important you are to Greg and Sharon. Give them and the dealership a chance, you will be impressed. More