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Advantage Acura of Naperville

Naperville, IL

4.4
422 Reviews

2275 Aurora Ave

Naperville, IL

60540

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Showing 422 reviews

November 30, 2014

Standard of Excellence One of life's little bonuses is being greeted by Barbara when I bring in my Acura for service and/or a complimentary car wash. No matter what my day More

by BobPetkus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara
Dec 01, 2014 -

Advantage Acura of Naperville responded

Hi Bob! Thank you for taking the time to write this sweet review –– And you are so right.. Barbara IS a wonderful part of our team. She really know what customer service is all about and we're glad you are able to see that. Enjoy your visits at Acura :) We look forward to working with you!

November 30, 2014

Dynamite Staff! I always look forward to a wonderful experience from the Service folks, starting with Barbara and her beautiful smile:) Thanks for always taking gr More

by joleneporter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara and Shirley, Neil Hoyle , Chris Papo, Dan Rusmussen
Dec 01, 2014 -

Advantage Acura of Naperville responded

Thank you for sharing your kind words with us Jolene. Barbara as well as the rest of the service team are all wonderful, wonderful employees and genuinely enjoy helping our customers. We appreciate your feedback. Happy holidays to you as well! This month will surely fly by.

November 27, 2014

Great Service from Tom Trulis We stopped in to test drive a 2015 MDX. Tom greeted us right away. What both myself and husband observed right away was his friendliness and "non-pu More

by deniann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Trulis
Nov 28, 2014 -

Advantage Acura of Naperville responded

Woohoo! New MDX!! Congrats :) We're very pleased to hear this feedback and are even more pleased to know that you had such a great time at tour dealership and working with Tom. He's a great part of our team. If you have any further needs or just questions/ comments/ concerns, feel free to swing on by. We look forward to working with you again. Enjoy the new ride!!

November 25, 2014

Nice purchase experience It was a pleasant experience. We enjoyed working with Tom Trullis. He's courteous, thoughtful, helpful and customer-oriented. Thanks, Tom!! We also More

by jnn9597
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Trulis
Nov 25, 2014 -

Advantage Acura of Naperville responded

Great review :) We're so happy that you had such a positive time here. Tom will be happy to hear this feedback as well. Congrats on your car purchase & enjoy!! We look forward to working with you.

November 22, 2014

Oil change andoverall service history These guys are great...been doing all my service with them for the five years I have owned my Acura and wouldnt go anywhere else...they bend over back More

by BearsFan746
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shirley and Barb in service (dont know thier last names), Chris Papo, Dan Rusmussen
Nov 24, 2014 -

Advantage Acura of Naperville responded

WooohoO! Firstly, bearsfan746, we love your :) Bear Down. Also, thank you so much for taking the time to share your thoughts with us! We're very pleased to hear that you think our service is so great. The service department is a big part of our team here and they are incredible at what they do. We look forward to working with you again! Congrats on your car for your son as well. Enjoy!

November 20, 2014

"Where Everybody Knows Your Name" Walking into Continental Acura is like walking into the "Cheers Bar" in Boston, where everybody knows your name. My husband and I are greeted by the More

by MrsU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rodney, Darrin, Chris, Neal, Dan, Juan, Raul, Barb, Carrie, Shirley, both Maria's, Jordan, Rich, Steve (mechanic) Greg, Sharon, Mark, Tony, Jerry
Nov 20, 2014 -

Advantage Acura of Naperville responded

Haha! Love this title! We're glad you feel this way :) So nice of you to share your thoughts with us, such kind words. We look forward to working with you again! and again and again!

November 18, 2014

Papo for President !!!! Chris Papo always makes me laugh and smile. He goes above and beyond the service call. Then to end my experience I get more from Shirley!! Thank-you s More

by Riojaskel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shirley, Chris Papo
Nov 19, 2014 -

Advantage Acura of Naperville responded

Papo for President haha! We love this idea!! Chris is a great member of the team and we're glad you were able to see that. Shirley too! Always there to brighten anyone's day. Thank you for your feedback, we appreciate it :)

November 08, 2014

Great Experience It was great to work with Tom Trulis. He is extremely polite and made life so easy. Thank you Tom for our wonderful support that you extended in closi More

by Anil Kumar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Trulis
Nov 10, 2014 -

Advantage Acura of Naperville responded

Hi Anil! Great review :) We're happy to hear that your time at our dealership was so pleasant and positive. Tom is definitely a great person to work with. He is a big part of our team. Enjoy your purchase!

November 06, 2014

Purchase of Acura MDX It was an awesome experience doing business with your dealership. The staff were very friendly and accommodating. Mr. Tom Trulis did a wonderful job h More

by maryann.fetalino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Bruhn , Tom Trulis , Mark Pisoni
Nov 07, 2014 -

Advantage Acura of Naperville responded

Maryann, we're super glad you took the time to write this review and give our staff some feedback! Tom (as well as Josh, Mark and the rest of the staff) will be very pleased to hear that he helped make your experience that much more enjoyable. Congratulations on your purchase!! Enjoy the MDX! & lastly, don't hesitate to swing by if you have any further needs.

November 03, 2014

barbara is great BARBARA IS GREAT. SHE IS ONE OF THE REAson that many of us continue being serviced at your facility. She is extremely competent and great to work w More

by rdegraff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
barbara converse
Nov 03, 2014 -

Advantage Acura of Naperville responded

Aw thank you for this review!! Barbara will be thrilled to hear such kind words and great feedback :) She is a very big part of the team and is great with our customers!! Thank you again for this review, we really appreciate hearing about customer experiences.

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