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Advantage Acura of Naperville

Naperville, IL

4.4
422 Reviews

2275 Aurora Ave

Naperville, IL

60540

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Showing 422 reviews

December 19, 2014

Great Service!!!!! Been a Continental customer for almost ten years. Barb greets you with a smile on her face snd in her heart. Chris Papo always makes sure my cars and More

by john v
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Garcia, Chris Papo, Shirley Defino
Dec 22, 2014 -

Advantage Acura of Naperville responded

Wow John, thanks for such a heartwarming review! We really appreciate it. And we appreciate that you keep coming back even after 10 years, that's great. Barb, Chris, Shirley, Tony & the rest of the team will be very happy to hear about this review. Thank you so much for giving us your feedback and have a Happy, happy Holidays!!

December 18, 2014

Oil Change, Rotation and Recall Both Chris and Shirley were awesome. From the first call for my appointment, through paying and leaving I felt respected, the time for waiting was ri More

by Jmartin0721
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shirley Receptionist and Cashier, Chris Papo
Dec 18, 2014 -

Advantage Acura of Naperville responded

You're right –– Chris & Shirley ARE awesome!! They are such great additions to our team here, they really know what customer service is all about. We're glad you had such a great experience here with your oil change, rotation & recall. Enjoy your car!! Happy Holidays!

December 18, 2014

I keep coming back Whenever I come in I am greeted like an old friend. Chris, Dan, Neil and Barbara are great to work with. I will be back. More

by MJG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Pew, Josh Bruhn , Neil Hoyle , Chris Papo, Dan Rusmussen, Shirley Defino
Dec 18, 2014 -

MJG responded

It should have been a 5 star review. I apologize for the error. How do I correct it?

Dec 19, 2014 -

Advantage Acura of Naperville responded

Hi there!! Got the stars all figured out :) Thank you so much for this review, we really appreciate it. It's always nice to hear customer feedback. Have a great day and Happy Holidays!!

December 18, 2014

Always great service I very infrequently need service on my Acura, however, I come in for the car wash every week or so. Barbara is always extremely friendly with a smile More

by pc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 18, 2014 -

Advantage Acura of Naperville responded

Hi there, what a great review!! Thank you for taking the time to write this and share your experience with us. Barbara is great :) She is always super positive and bubbly. Enjoy those car washes!! We look forward to seeing you again. Happy Holidays!

December 17, 2014

Best customer service in the industry. Can't give enough praise to the Service Department! I continue to be amazed at the level of customer service, starts with Barb's cheerful greeting an More

by joleneporter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barb Converse, Neil Hoyle , Chris Papo, Dan Rusmussen
Dec 17, 2014 -

Advantage Acura of Naperville responded

Hi Jolene! Thank you thank you thank you!!! This is such a sweet review, we really appreciate hearing this kind of feedback and personal experiences that our customers have had at our dealership. Our service department is truly great, and Barb is a fantastic asset to the team! We work very hard at giving our customers the best customer service possible and we're glad that you were able to see that. See you at your next service appointment! Happy Holidays!

December 10, 2014

Great dealership! The customer service exceeded my expectations! Tom Trulis and Josh Bruhn were both friendly and a pleasure to work with. I highly recommend this deal More

by ac25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Bruhn , Tom Trulis
Dec 10, 2014 -

Advantage Acura of Naperville responded

Such a great review! :) Thanks for the feedback about our dealership and how your experience was when working with Tom & Josh. They are such great members of our team! Thank you again for the review, we really appreciate it. Enjoy the purchase! Congrats!

December 10, 2014

Great cars great people Barb is the first to greet me when I come in for a car wash,what joy she is makes me glad my car got dirty. Chris and Neal along with the rest of the More

by Jerry Ongaro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shirley and Barb, Neil Hoyle , Chris Papo
Dec 10, 2014 -

Advantage Acura of Naperville responded

Hi there Jerry, thanks for writing such a kind review, we really appreciate the feedback. Barb, Shirley, Chris, & Neil are all great members of the team here. We appreciate you providing us with your thoughts and opinions on our dealership and employees. We look forward to working with you again! Happy Holidays!

December 04, 2014

SUPERB SERVICE DEPARTMENT In and Out ... work completed … thanks for orchestrating this Dan and Shirley! I've purchased multiple Acura MDX's (thank you, Kirk!) from Continental More

by memasson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shirley, Dan Rusmussen
Dec 04, 2014 -

Advantage Acura of Naperville responded

Thanks for such a sweet review! We love to hear customer feedback!! So happy that you are pleased with our dealership and team here. We love providing the best customer service possible and always want our customers leaving with a positive and enjoyable experience. We look forward to continuing to work with you!

December 03, 2014

Only had the car for less than a week, but already dirty. Stopped in to see if I could get the complimentary carwash, but only had 35 minutes before an appt. Barbara got me in and out in less than that, car l More

by Mccook
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Barbara, Shirley
Dec 03, 2014 -

Advantage Acura of Naperville responded

We're glad to hear such a nice review. Barbara and Shirley are a great part of our team! We're not surprised to hear such kind words about them :) Thank you for taking the time to write this. Enjoy the fresh clean car!!

December 03, 2014

Great dealership! I just purchased a Certified Pre-Owned car and have great things to say about doing business with Continental. I traded in a car and received a fair More

by mikeh101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Burton , Josh Bruhn , Tom Trulis
Dec 03, 2014 -

Advantage Acura of Naperville responded

Hi Mike! Thanks for this review :) We're happy to hear you had a great experience, got a awesome deal and enjoyed your time here. Congrats on the car! We look forward to working with you again.

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