Adams Toyota Kansas City - Service Center

Made a service appointment @Adams Toyota Lee’s Summit for 9:45 and arrived only to have the service advisor tell me he could not guarantee my car would be looked at today and that it might be a couple of day 9:45 and arrived only to have the service advisor tell me he could not guarantee my car would be looked at today and that it might be a couple of days before they could get it looked at. I asked him what the purpose of making an appointment was since it’s absurd that I would leave my car for days just to be diagnosed. Truly a very poor service advisor as he was unapologetic and provided no other options. He did relay that the cost for just diagnosing the issue would be $172.00. In reading the Adam’s Toyota Service Department’s Lee’s Summit reviews just now for this last month, there are service techs who are on dashcam driving customer’s cars in a road rage manner as well as others who were told by Adams Toyota’s Service Department that they have no idea where the service technician is which caused that customer 8 hours of needless waiting. @Adams Toyota’s Service Department is truly one of the worst examples in Kansas City. Suffice to say, I will not buy another new car from Adams Toyota and most certainly will not bother attempting any further service appointments or bringing our RAV4 to them. More

I used to have service done here until I was lied to about service performed that actually wasn't! It's very disappointing when you ask for a specific task to be completed and are told that it has been, about service performed that actually wasn't! It's very disappointing when you ask for a specific task to be completed and are told that it has been, and then discover it was not! Obviously they are not concerned about the driving safety of their customers! More

Crooked dealer. They show the price of a minivan online at 46k to bait buyers in. Then just wait!!! When you get there they add 15k in market value adjustment. Disho They show the price of a minivan online at 46k to bait buyers in. Then just wait!!! When you get there they add 15k in market value adjustment. Dishonest, price gouging dealer right here. If you are into that please go here. To make things even better they had this exact van at the car show and there was no markup being displayed / advertised there. 1 More

Trey helped us to replace a bad tire when no one else was available to help. If we lived in Kansas City, this would be our dealer. available to help. If we lived in Kansas City, this would be our dealer. More

I just wanted to give a shout out to Brandon Baumgarder, your assistant service manager. He was very helpful with my service issue today and was very patient with the issue another dealership created. He wa your assistant service manager. He was very helpful with my service issue today and was very patient with the issue another dealership created. He was very professional and honest and I appreciate that very much! It’s hard to get good customer service and he went above and beyond! Thanks again! More

I have been going to Toyota for all my services as well as vehicle purchases since 2005 and I have always received the best services. as vehicle purchases since 2005 and I have always received the best services. More

Great service, always professional and courteous! This is our 2nd Highlander we bought from Adam's. We are very happy with the service we received. our 2nd Highlander we bought from Adam's. We are very happy with the service we received. More

Great Service Department Everyone is super friendly and I have always enjoyed going in for both routine maintinence and repairs. The men at the service center are always kind Everyone is super friendly and I have always enjoyed going in for both routine maintinence and repairs. The men at the service center are always kind and welcoming. The parts and sales floor reps are also extremely kind! Thanks!! More

Always personable, professional and quick Everyone provides an exceptional customer experience, even when I don’t have an appointment. They take their time speaking to me about my service need Everyone provides an exceptional customer experience, even when I don’t have an appointment. They take their time speaking to me about my service needs and then they jump on performing the service. More