Adams North Charlotte

Purchased a vehicle through Adams Auto Group of Charlotte- spoke to the manager MULTIPLE times about the condition of the vehicle, was assured of certain things and when the vehicle arrived it was Charlotte- spoke to the manager MULTIPLE times about the condition of the vehicle, was assured of certain things and when the vehicle arrived it was not at all what was explained/promised to us. Vehicle had a scratch down the whole side of the door after we were told there was NO cosmetic issues with the vehicle. Would only provide us with one key. TERRIBLE customer service- extremely rude staff. Refused a second temporary tag when ours expired and we still hadn't received our hard tags yet. Would not recommend dealing with this dealer unless you have been to their location and seen the vehicle yourself and also would not recommend because of the rude customer service and unwillingness to help ! More

Had a great experience working with Chris, He was up front and honest from the start and went out of his way to make me comfortable without any pressure. Tony in the finance office was easy to work wit front and honest from the start and went out of his way to make me comfortable without any pressure. Tony in the finance office was easy to work with, too. I highly recommend giving these guy a shot at your business. More

Sales person did not have any interest/ in selling me a car. So, I purchased my vehicle at Sign and Drive (cash)Thanks James! Great car. So, I purchased my vehicle at Sign and Drive (cash)Thanks James! Great More

Matthew was incredibly helpful throughout the whole process! He was incredibly knowledgeable and kind and I couldn’t be more grateful for how easy and smooth he made the process! Thanks again! process! He was incredibly knowledgeable and kind and I couldn’t be more grateful for how easy and smooth he made the process! Thanks again! More

AVOID!! Multiple issues across all categories. Vehicle purchased has a radiator leak that we repaired ourselves after it wasn't disclosed at time of purchase. They did offer a discount and a check to part purchased has a radiator leak that we repaired ourselves after it wasn't disclosed at time of purchase. They did offer a discount and a check to partially cover parts needed AFTER I called 4x. They took nearly 4 weeks to pay off the trade in, which my credit took a hit for. Then I receive a call today from the Lienholder of my trade saying they received the title for my new vehicle they aren't financing!! Its been 6 weeks since the transaction (9/10/2020) and my vehicle is in someone else's name, my credit took a hit, and I'm still doing repairs plus maintenance on vehicle that I just bought. I have called Adam's multiple times, text Jimmy as well, with zero resolution. Azziz(?) is who they send you to as manager, she's not a manager and is beyond incompetent. More

Rude! The location off of Independence puts a whole new meaning on bad business practice! More like SCAMMERS! After what this Finance Manager put my husband and I through we ended up having to hire and att meaning on bad business practice! More like SCAMMERS! After what this Finance Manager put my husband and I through we ended up having to hire and attorney! This guy told multiple lies concerning us and my finance company! Good thing we keep records of conversations! Please save yourself the time don’t deal with this location nor this person! More

I'm very excited about receiving my car today or tomorrow. Adams auto really worked around the clock to make sure l was able come away with want l wanted. Thanks guys tomorrow. Adams auto really worked around the clock to make sure l was able come away with want l wanted. Thanks guys More

Do not go here. Cars are shifty, dry rotted tires, bad brakes, and they don't want to fix anything. Spent almost $20,000 on a lemon. I am reporting them to the BBB, and calling Channel 9. DO NOT BUY FRO brakes, and they don't want to fix anything. Spent almost $20,000 on a lemon. I am reporting them to the BBB, and calling Channel 9. DO NOT BUY FROM HERE More

Great sales rep and great prices We thought the prices were great on the vehicles. We had a great sales rep by the name of Sean Trueman that was straight forward, not pushy and nice t We thought the prices were great on the vehicles. We had a great sales rep by the name of Sean Trueman that was straight forward, not pushy and nice to deal with!!! We would recommend Sean and Adams Auto to our family and friends! More

Had a positive experience buying a Toyota Sienna. If we need another car, we will go back and work with Ryan! He was very knowledgeable about the car we were buying, and he was not pushy. He patiently answ need another car, we will go back and work with Ryan! He was very knowledgeable about the car we were buying, and he was not pushy. He patiently answered all our questions. More