Adams North Charlotte

Lemons! Bought a 2013 avalon 5000 down in Aug 2015 after 3 months I had 2 broken axles costing 1500 and front grill had to be replaced! They sold the car know Bought a 2013 avalon 5000 down in Aug 2015 after 3 months I had 2 broken axles costing 1500 and front grill had to be replaced! They sold the car knowing it had major damage! BUYER BEWARE! More

ZERO stars is a more fitting rating We found a listing for the jeep prior to purchasing the vehicle where Adams Auto Group had rated the vehicle 4 out of 5 stars and listed features to i We found a listing for the jeep prior to purchasing the vehicle where Adams Auto Group had rated the vehicle 4 out of 5 stars and listed features to include a full size spare tire. Upon visiting the dealership we test drove the vehicle although the dealership would not allow us to take it by a mechanic to have it inspected. While driving the vehicle there were no glaring or apparent issues, so we thus agreed to purchase the car. During price negotiation, Charlie Godby stated the reason the vehicle’s price was set at $10,995 was because that was around the fair market value given in the Kelly Blue book for a vehicle of that make, model and year in GOOD CONDITION. Knowing the car had previously been up north, we expressed concern over rust and Charlie assured us that it wasn’t bad on this vehicle. We purchased the car for $11,161.00, dealer fees included. Although the tire pressure light was on in the dash during the test drive, Charlie assured us that it was just a sensor issue. They supposedly replaced the bad sensors prior to handing us the keys and the light turned off while driving home, however the light came back on a few days later and stayed on. On January 9 2016 we began to have major issues, as the front-right tire became completely flat and was not drivable. After replacing the flat tire with the spare, we came to realize the spare tire was even more flat. Fortunately, we have a AAA membership so we were able to have it towed to Goodyear and had all of the tires replaced. While changing tires Goodyear inspected the brakes and reported that they were dangerously worn and needed to be replaced immediately. On January 13, 2016, we had problems starting the vehicle, discovering that it needed a new battery, we subsequently purchased and installed one from Advanced Auto Parts. We got our first oil change at on January 26, 2016. The mechanic changing the oil, concurred with Goodyear about the brakes, stating on the vehicle inspection report that the brakes needed to be replaced, noting "front + rears pads +rotors ASAP". He told us in person that there was a lot of rust on the brakes, which were likely the originals. His inspection further found that the driveline (axles/cv shaft) may require attention due to a large amount of rust. I began making calls to Adams Auto Group several days after we replaced the battery to attempt to remedy the issues we were having with the vehicle. I have been making calls multiple times each week, attempting to reach the Finance Officer, who I was told made the ultimate decision as far as a remedy. After three weeks of calling, on February 10, 2016, the receptionist confirmed that the Finance Officer was in his office. Upon my call being transferred to his office, he ignored my calls twice in a row. The receptionist additionally confirmed she had been informing the Finance Officer of my calls for several weeks. No staff member from Adams Auto Group has even attempted to get back to me regarding the situation, aside from a mechanic a few weeks back who was under the impression that I was bringing the car in for repair even though I never said any such thing as we live in Georgia, not North Carolina. We have submitted a complaint to the Better Business Bureau, which is posted above, however, we now have an update to the complaint, which we also submitted to BBB. Josh no longer works at the dealership, as evidenced by their website. I believe the man avoiding my calls is actually Jeremy Whitesides, the General Manager. I called again on Friday and asked the receptionist if it was Josh I was trying to reach and she blatantly lied and said "Yes." When we tried to get new brakes today, we were informed that the brakes were so badly rusted (from being a Northern vehicle) that we are looking at over $1200 in repairs as the calipers needed to be replaced as well. Again, this is after already spending over another $1200 on new tires and a new battery. There is no doubt in my mind that they were aware of all of these issues and we were NOT given or shown a "Buyers Guide" when we purchased the vehicle, as required by North Carolina law. The vehicle was purchased by Adams Auto Group in Michigan from Allied Insurance, likely for thousands less than they sold it to us for as people up North are familiar with such issues and would never purchase this vehicle for the price they could sell it in the South. Mr. Whitesides' profile on Adams Auto Group's website is full of fraudulent/fake reviews to hide the one legitimate review corroborating our experience. More