Adams North Charlotte

Bait and Switch. Contacted dealership about a vehicle that showed up in a search on a Tuesday. 119 days on the lot. I couldn't get to the dealership until Saturday Contacted dealership about a vehicle that showed up in a search on a Tuesday. 119 days on the lot. I couldn't get to the dealership until Saturday and made an appointment. It's a 2 hour drive. I was called every day by the dealer to be sure I was coming for the appointment. 4 calls. I drove up Saturday, and Surprise! it was just sold the night before!. AND NOT 1 CALL TO TELL ME NOT TO COME. I asked to speak with a manager, and he found the file on the top of the files in a drawer. No. Sold yesterday. AND THEN he had the nerve to tell me I should have called before driving up there. 4 calls in 3 days to make sure I was coming, but 0 consideration after they 'sold' it. But don't worry, for 4 grand more we can sell you another car. Just take out a longer term on your loan! Bait and switch. Fell for the teaser add. Live up to every low down stereotype of a used car salesman out there. xxxx bags. More

Everything was professionally done. I really enjoyed talking to the financial manager he really educated me on financing a vehicle I really enjoyed talking to the financial manager he really educated me on financing a vehicle More

**** Beware Horrible Dealership**** So I purchased a Ford F250 that was tuned & deleted also purchased a warranty with the vehicle as the salesman convinced me this is the way to go in the diesel world! Ford F250 that was tuned & deleted also purchased a warranty with the vehicle as the salesman convinced me this is the way to go in the diesel world! Well it’s definitely not!!! The warranty company will not even touch the vehicle because it’s illegal to purchase or sell a tune and deleted diesel even if you live in a non-emissions state it’s federally illegal. I’ve been contacting upper management for months and I’ve got nowhere all I asked was to trade my vehicle out for another diesel that had emissions on it as I use this vehicle for Towing my camper and God for bid I get stuck out of state trying to find a shop to work on this vehicle which most mechanics and dealerships will not touch! I’m hoping this dealership makes it right but looking at all the other reviews I’m not holding my breath! More

Everything was first class. The salesman James was very professional and courteous. Their financial dept. broke everything down to me and make everything clear with no hidden ag The salesman James was very professional and courteous. Their financial dept. broke everything down to me and make everything clear with no hidden agenda. Adams automotive rocks!!! More

Very clean very nice and very professional it was a very cool experience. The best ever cool experience. The best ever More

Liz was very knowledgeable and polite very helpful and quick and professional I would highly recommend Liz quick and professional I would highly recommend Liz More

For Adams in Dallas. Drove 2 hours there to purchase a truck. They knew it was almost on empty before I went for a test drive. Didnt fill it up for me, even after I purch Drove 2 hours there to purchase a truck. They knew it was almost on empty before I went for a test drive. Didnt fill it up for me, even after I purchased the truck. Told me they would work with me before test drive, then told me price wasnt negotiable after. It was a fair price to begin with, so it is what it is. No one offered to shake my hand at any point. The paperwork went fast. Beautiful truck, fair price, but service was meh. More

working with Adams was very fun, he's very hospital and cheerful, hard worker he's the best dealer. cheerful, hard worker he's the best dealer. More

Terrible communication. Asked why a vehicle had been on their lot for over a year in this market and got "no one is in the market for minivans" which is patently false. Se Asked why a vehicle had been on their lot for over a year in this market and got "no one is in the market for minivans" which is patently false. Sent a follow up to that indicating I was looking to buy online and fly in along with a question on some options and never received a response. The horrendous customer service might be why cars sit so long. More

We purchased a Pathfinder last week from the N. Tryon location. We knew what we wanted and Liz was the person who took care of us. She was knowledgeable and courteous. It was a pleasant experience Tryon location. We knew what we wanted and Liz was the person who took care of us. She was knowledgeable and courteous. It was a pleasant experience and I highly recommend her if you're looking for a car. More