Adams North Charlotte

They will not do what they promised, even in writing. This would've been a 5 star rating had they done what the Finance manager Rene promised. The vehicle had a vibration before purchase, and no mechanic This would've been a 5 star rating had they done what the Finance manager Rene promised. The vehicle had a vibration before purchase, and no mechanic available at the time. They agreed to fix whatever the issue was if we would bring it back the following Saturday, which we did. We even had them write it up on the "we owe" document, but none of us being mechanics knew exactly what the issue was. When we returned the following Saturday to have it fixed, they said it wasn't the exact issue in the we owe and refused to cover it being repaired. Basically selling us a vehicle they knew had issues, agreed to fix, then refused once we bought the vehicle. Rene even admitted to Chris he had agreed to repair it, but they still refuse to repair it. The vehicle is not safe to be driven in its current condition. We had high hopes for this dealer as they had a great selection of vehicles, and the salesman where engaging and helpful. If they weren't willing to repair the vehicle in the first place they shouldn't have agreed to do exactly that. We've definitely learned our lesson from this, we should've used our better judgment, then to believe what we were told. More

Five Stars is NOT enough! I had the pleasure of purchasing my car from Adams Auto Group! Everyone on there team and I talked to a few (different locations as well) were absolut I had the pleasure of purchasing my car from Adams Auto Group! Everyone on there team and I talked to a few (different locations as well) were absolutely wonderful. Troy however is a step above, he went above and beyond to get me into an Awesome car with low miles & great financing. My situation was complicated to say the least but he worked what seemed to be nonstop for 3 days behind the scenes to get me in and out in under 3 hours! All of these great things aside it was Troys positive attitude that spilt over on me and made this experience wonderful! More

Great experience Barry made the experience easy and answered any questions I had. He was knowledgeable and didn’t push a sale on me. I would come back here again. Barry made the experience easy and answered any questions I had. He was knowledgeable and didn’t push a sale on me. I would come back here again. More

A wonderful group to purchase from! The sales manager, Jose, and associates, Barry and John, were very helpful and patient with me throughout the entire process! I will definitely come b The sales manager, Jose, and associates, Barry and John, were very helpful and patient with me throughout the entire process! I will definitely come back! More

Our experience with Barry was seemless and easy! Initially our experience with the first car salesman was not pleasant. Once we switched to a different salesman the process was very easy and they wer Initially our experience with the first car salesman was not pleasant. Once we switched to a different salesman the process was very easy and they were helpful! More

Great dealership, with excellent salesmen! So I haven't purchased a newer vehicle in over 15 years. I was extremely apprehensive about financing a vehicle. The folks at Adams auto group, and m So I haven't purchased a newer vehicle in over 15 years. I was extremely apprehensive about financing a vehicle. The folks at Adams auto group, and more specifically Salesmen Troy Fitch made this a simple hassle free process. They were never pushy and allowed me several days to review my financing options and make my decision. I would recommend this dealership to anyone looking for a newer used vehicle anytime! More

Really good prices We have been very happy with the car that we purchased from Adams automotive group, and feel that the price was a good price, even from a dealer. We We have been very happy with the car that we purchased from Adams automotive group, and feel that the price was a good price, even from a dealer. We work with Troy and he was very helpful and communicated with me by text, and answered every question that I had. I really recommend him as a salesman. More

Friendly, comfortable, relaxed car buying experience Staff was friendly, environment was laid back and much more comfortable than traditional dealers' high pressure environments. Troy was my salesman an Staff was friendly, environment was laid back and much more comfortable than traditional dealers' high pressure environments. Troy was my salesman and he was very friendly and helpful along the process. Thanks for everything! More

Best experience Brought my first car with the help of troy & jeremy, they stayed late after closing to make sure i left the lot happy & with what i wanted. Both were Brought my first car with the help of troy & jeremy, they stayed late after closing to make sure i left the lot happy & with what i wanted. Both were professional and courteous. These two did everything they could with financing & even referring me to a great insurance company. I sat at other dealerships for hours leaving with nothing and within an hour here i got my car. Great experience and i highly recommend!! More

Excellent! Adam's auto group is where I got a great vehicle with no hassle! The person who attend and assisted me is named John Waddell from the moment I enter h Adam's auto group is where I got a great vehicle with no hassle! The person who attend and assisted me is named John Waddell from the moment I enter he was there to guide me through the process! He promised to take care of me in which he did. I'm walking away with a beautiful vehicle and he was so helpful and concern with my needs! Definitely be recommending him to anyone looking for exceptional customer service. T. Morales More