Adams North Charlotte

Outstanding in helping people purchase a car My experience at Adams auto group was professional, understanding, courtesy, Reena understand what we wanted in a car, Reena also went over the top My experience at Adams auto group was professional, understanding, courtesy, Reena understand what we wanted in a car, Reena also went over the top to make our experience very comfortable very professional and Understanding That we do not have to settle for less put help us get the Type of vehicle we truly wanted at the right payment that we could be happy with. I’d recommend Reena to anyone who is looking for someone who goes way beyond to get the Wright deal and car you can be happy with. More

they sell lemon cars was asking for carfax, ther refused... they told me 1 owner + no accidents but just got a carfax report from official site and Audi A6 TDI was involve was asking for carfax, ther refused... they told me 1 owner + no accidents but just got a carfax report from official site and Audi A6 TDI was involved in accidents with a lot of damage + odometer rollback + was sold at auto auction. Bypass this dealer if u don't want to be screwed!!! More

Liers On Dec. 7, 2018, we visited the dealer located at South Blvd. From the beginning, the staff was so nice, when they invited us to drive the car that we On Dec. 7, 2018, we visited the dealer located at South Blvd. From the beginning, the staff was so nice, when they invited us to drive the car that we were interested in, we noticed a tool light on the dashboard. Obviously, we asked about that and their answer, (sales person, general manager and the mechanic guy) was that it meant regular maintenance. We bought the car and the next day the check engine light turned on; we returned to the dealer on Dec. 10,2018, also, because the cruise control did not work either. They had my car until Dec. 30, 2018 to fix all the problems. When we picked the car up nothing was fixed because the part that they ordered came wrong, because the holidays and all kind of excuses. The said that the PCM needed to be replaced. Finally the right PCM arrived, they replaced it and flashed it at an authorized place, they told us that it will be the solution to all the problems but NO! After they had the car for another 3 days and returned to us, both lights came on again. I took the car to another place for a diagnosis, the result....the catalytic converter was broken. I brought the car again to them and they fixed the catalytic but told me that they cannot fix the cruise control. The check engine light went off but the other light did not, they told us it was because of the cruise control. We bought an external warranty to the car and they said that the warranty will cover that because they don't have anything else to do to it. Finally, I got my car, partially fixed but I got it. I took the car to an authorized diagnosis and repair center and they found that the problem was not the cruise control, the real problem was in the brakes system and Adams Auto Group never found it. I paid for that repair but the little tool on the screen never went away. Something that they told us just meant regular maintenance was something worse. I paid for an extensive diagnosis and found out that it was a PCM wire that caused problems a long time ago and they never told us and they never repaired it. I called the dealer and the answer from the General Manager was: "I'm sorry, you have to call the old owner and ask him to pay for the repairs" That is ridiculous! They played with us the whole time, they sold us a car that they knew had problems, they lied to us the whole time, they had my car for more than a month and fixed just superficial things but never took care of the real problems. They were ready to give me the e-mail, name and phone number of the old owner and make his information public. They told me that they cannot pay for more repairs but they already knew when I bought the car that the car had problems with the brakes system and the PCM. Now, they don't pay for anything and my husband and I had to pay more than $800.00 for a diagnosis, brakes system repair and PCM repair. I am very disappointed because we trusted them, we believed them and they played with us. From the beginning, I asked them to change the car, to give me my money back and they told me no because it was a good car and it was in excellent condition. Gloria, Gastonia, NC More

Thank u Jayarr!!!! The service was great there Jayarr Reed was very helpful from the beginning til the end with helping me out we stayed til closing but he was there eve The service was great there Jayarr Reed was very helpful from the beginning til the end with helping me out we stayed til closing but he was there every step of the way. Great salesman thank you Jayarr & I appreciate everything you did for me. More

Great Dealership Love my Truck and the professionalism of the group of Guys and gals that work here. Definitely recommend checking them out if you are in the market fo Love my Truck and the professionalism of the group of Guys and gals that work here. Definitely recommend checking them out if you are in the market for a new car or truck. More

Luv my Honda I was referred to Jose and James. They are the best. After a disastrous visit to another dealer I was pleasantly surprised at how well this went. They I was referred to Jose and James. They are the best. After a disastrous visit to another dealer I was pleasantly surprised at how well this went. They really listened and helped me find the best car for me. I also got a very fair trade in value. Thanks guys Annie More

I was given the best service ever by Ryan!!! Ryan went completely out of his way to help me . The best experience I could’ve had. I have found a car that works perfect for me. Ryan went completely out of his way to help me . The best experience I could’ve had. I have found a car that works perfect for me. More

Professional sales representative Mr. Robert Dunlap was extremely professional and his expertise was outstanding. He explained everything from top to bottom and very knowledgeable of h Mr. Robert Dunlap was extremely professional and his expertise was outstanding. He explained everything from top to bottom and very knowledgeable of his job. “Great Salesman” More

I’m rolling now I’ve been riding in a rental for about 3 months paying $274 WEEKLY. Going from dealer to dealer trying to get financed because I don’t have much credi I’ve been riding in a rental for about 3 months paying $274 WEEKLY. Going from dealer to dealer trying to get financed because I don’t have much credit and certainly never had a car in my name. Every dealer I tried couldn’t get me apporoved. I stopped into Adams Auto Group thinking it would be the same situation. But BOOM, they got me riding. Brandon and his team of managers is the f’n best. Go shop with them and ask for Brandon More

An experience that turned out well My experience was a little shaky but Mr John Waddell helped me remain calm and did everything possible to make this deal happen after driving a hour a My experience was a little shaky but Mr John Waddell helped me remain calm and did everything possible to make this deal happen after driving a hour and half one way i was pretty worried. Again lets give cudos to John for a job well done More