Adams Auto Group of Little Ferry

BUYERS BEWARE! !!! The 5 Star REVIEWS are all lies!!!! **2014 Cadillac Review of Adams Auto Group** My experience with Adams Auto Group has been far from sati !!! The 5 Star REVIEWS are all lies!!!! **2014 Cadillac Review of Adams Auto Group** My experience with Adams Auto Group has been far from satisfactory. From the very first day, I had to return to the dealership three times within the first 3 days, due to a persistent check engine light. During my initial visit, my sales representative “Ferris” seemed unaware of my situation but eventually acknowledged me. They attempted to resolve the issue by tampering with instead of replacing a faulty sensor on the engine. Unfortunately, shortly after leaving, the check engine light reactivated, and I also began to notice a vibration while braking. I contacted them right away, and they assured me that they would order the necessary sensor. Two days later, I returned to the dealership. This time, I was informed that they would also order new brakes and rotors. However, when I picked up the car two days after that, the vibration and shaking at speeds above 40 mph persisted, indicating that the car might need balancing or alignment. Feeling frustrated with the repeated trips, I requested that my sales representative “Ferris” to accompany me on a test drive to address these ongoing issues. However, I was told he wasn’t a mechanic and that only someone from the service department could join me. They promised to call the following week, but after six days without any communication, I took matters into my own hands and paid out of pocket to have the car inspected, balanced, and aligned at a local Costco. At this point, I suspect the next time I hear from them will be when my license plates finally arrive. It’s disheartening to see the level of customer service diminish after the contract was signed. Good referrals and repeat customers are crucial for any business, yet it feels like my transaction was all that mattered. This seems to be a common trend in today's sales environment. After over ten days without a call regarding my complaint, I reached out three days before my temporary plate expired on July 31, 2024. I was assured that my plates would arrive around 5 PM the next day. When I called back after that time, I received the same vague response. Two days later, with no follow-up and my plates still not in hand, I experienced another issue: the sunroof leaked during a rainstorm, leading me to believe I had purchased a lemon. On the morning of August 3, 2024, I returned to the dealership and requested a test drive with Adam, the owner and his son “Ferris” my sales representative, so he could experience the roughness of the ride firsthand. After a quick drive, he claimed the problem was simply that the tires needed to be rotated from front to back, assuring me that this would resolve that issue, as for leaking of sunroof, all appears to be clear. I was also told that the actual plates would arrive on Monday, August 5, 2024. So, my ongoing nightmare continues! To potential buyers: be cautious when considering Adams Auto Group. Purchasing a used car is always a gamble, and my experience has left me deeply disappointed. I wish I had chosen a different dealership. This has been the longest and most frustrating 30-plus days of my life! I will never recommend or return to this dealership! The REVIEWS are all LIES!!! More

Excellent service, as a customer I can tell that this was an exceptional buying experience- no pressure. I definitely recommend Adam's auto group. an exceptional buying experience- no pressure. I definitely recommend Adam's auto group. More

Seleem is the best finance manager ever he’s very patient with his customer explaining contracts to until understanding everything in the contract everything about the numbers and car they buying I like de with his customer explaining contracts to until understanding everything in the contract everything about the numbers and car they buying I like dealing with him and everyone’s in this dealership More

Excellent People Adam’s Auto Group is a great dealership! I got approved! I’m 18 with absolutely no credit, and I still got approved for my first truck and I’m beyond Adam’s Auto Group is a great dealership! I got approved! I’m 18 with absolutely no credit, and I still got approved for my first truck and I’m beyond happy with it! They are very patient and worked with my needs. Luis is a great salesperson who really does care about his customer’s happiness. Thank you Adam’s Auto Group and I will be sure to come back and recommend my friends and family! More

Excellent Excelente servicio, excelente atenciones Estoy conforme con el carro que compre, por que esta a mi comodidad... un equipo de trabajo muy atentos, yo Excelente servicio, excelente atenciones Estoy conforme con el carro que compre, por que esta a mi comodidad... un equipo de trabajo muy atentos, yo recomiendo al equipo de trabajo de Adams Auto Group More

Exellent They are really helpful 😍 I’m very thanks full, even when your Credict seem impossible they make it possible for you, I was so excited with th They are really helpful 😍 I’m very thanks full, even when your Credict seem impossible they make it possible for you, I was so excited with the car I choose. More

Happy customer! Moe was very helpful and enthusiastic to find me the perfect car... I wanted a jeep...Left with a jeep! Would recommend this dealership to anyone! Moe was very helpful and enthusiastic to find me the perfect car... I wanted a jeep...Left with a jeep! Would recommend this dealership to anyone! More

Happy to see Mohammed again after 7 years. Mohammed will treat you with the up most respect, after a quick introduction and explaining of what I was looking for. Mohammed went above and beyond Mohammed will treat you with the up most respect, after a quick introduction and explaining of what I was looking for. Mohammed went above and beyond my expectations and was able to find me the best deal for me and my budget. I STRONGLY recommend him and Adamsautogroup. More

Excellent Out of all the dealerships on route 46 by little ferry Adams Auto Group has given me a smooth experience on buying my car. especially Rose she went ab Out of all the dealerships on route 46 by little ferry Adams Auto Group has given me a smooth experience on buying my car. especially Rose she went above and beyond to help me get the car and even recommended an insurance company that worked around my price range. as well as Mohamed. He was the one that helped me find the car I wanted. Moe helped me through every step and it all went very well. I am surprised at how well everything went. if you want to buy a car here I would strongly recommend this dealership. and the sales team here. More

Absolutely Wonderful I am absolutely satisfied with my purchase. The car is great and Adam's Auto Group has the greatest customer service. I would recommend them for your I am absolutely satisfied with my purchase. The car is great and Adam's Auto Group has the greatest customer service. I would recommend them for your next car buying experience. Be sure to Ask for Steve or Hector they will go above and beyond to make sure you leave satisfied!! More