Acura of Westchester - Service Center

I lease my Acura from the Scarsdale Curry dealer on Central Avenue. They were never able to meet my needs. This was very disappointing to me. I am a cross crountry truck driver. Whenever the car Central Avenue. They were never able to meet my needs. This was very disappointing to me. I am a cross crountry truck driver. Whenever the car needs service i usually have to wait until i get in town so i am able to take the car in to acura of westchester for service. Elizabeth is always very understanding and accomadating to my appointment needs. the mechanic took less then an hour to complete a B1 service. during my wait i sat in the customer area and Elizabeth informed me that i could help myself to some coffee, bagels and cake. She also informed me that there was a newspaper and magazines available for me to read. the televison was also on. Acura of Westchester has an extremly clean mens room and waiting area. when the vehicle was returned to me washed and vacumed inside. as a customer of acura for over six years i was very pleased with my final cost. because of the friendliness of Elizabeth White i will always recommend Acura of Westchester to someone. More

I have worked with this dealership since 2001. I love ACURA. I love my car. I love the business model and the way the standards and practices are upheld at Acura of Westchester. Every person I have ev ACURA. I love my car. I love the business model and the way the standards and practices are upheld at Acura of Westchester. Every person I have ever dealt with from sales to service has been kind, courteous, professional, welcoming, accommodating and gets the job done when they say they will. In addition, the technology of the car is such that I have never had any major issues and have averted them by the prodigious and clear service procedures and checks on my cars. I am so grateful for my experience with my dream car and Acura of Westchester's super shop. From top to bottom. Thank you for providing a high value superbly made product with service to match. Jane Meryll, Mamaroneck, NY. More

Tom is a concientious representative of the service department, who always goes the extra mile. He listens to the customer and ensures that the work is done correctly and performed in a timely manner. department, who always goes the extra mile. He listens to the customer and ensures that the work is done correctly and performed in a timely manner. While Tom's peers all seem equaly concientious, I am always happy when I conduct my business with Tom. More

All the stress of car care and maintenance is eliminated by Liz, other customer service staff and the excellent mechanics. Problems are assessed and addressed quickly. We have been satisfied customers with by Liz, other customer service staff and the excellent mechanics. Problems are assessed and addressed quickly. We have been satisfied customers with Acura of Westchester for many years. This last service visit included a regular B service and the elimination of a battery problem and an intermittent problem with the hands free link. We will continue to recommend the dealership to our friends. More

I have been coming to Acura of Westchester for over a year now. Luckily, Tom was the first person I dealt with there, and have been dealing with him ever since. He is an amazing person to work with and I year now. Luckily, Tom was the first person I dealt with there, and have been dealing with him ever since. He is an amazing person to work with and I trust him entirely with the well-being of my car. Anytime I have had a problem, he has gone above and beyond to remedy it. When I had some grease left on my car, he offered to go out and clean it himself. To me, he is someone who takes his job seriously and performs with excellence and integrity, always going the extra mile to make sure everything exceeds 'satisfactory'. As long as I have an Acura, I plan to continue to work with Tom, as he has always done everything he could to help me out. More

Peter goes out of his way to provide exceptional customer service. The experience here is always easy. From dropping off the car, to dealing with my service advisor, to payment when service is complete.... service. The experience here is always easy. From dropping off the car, to dealing with my service advisor, to payment when service is complete....everyone is friendly and accommodating. More

I do not recommend this dealership but this site will not let me post a negative review without checking yes above. My warranty is ending in a month and I brought my car in 3 times for Acura of Westchester t let me post a negative review without checking yes above. My warranty is ending in a month and I brought my car in 3 times for Acura of Westchester to fix the rattle on the right front side of my 2007 MDX. The car war perfect until Acura of Westchester completed a B2 service on the car in March. They said all was good to go but needed to they needed to replace the front stabilizer. The rattle began and 3 visits later even with a technician hearing the problem, the problem still exists. I decided to go in to Acura of Westchester to talk to the service manager ... in a meeting ... assistant service manager is not available ... general manager ... in a meeting. I knocked on the meeting door after the secretary paged everyone in the building several times. You would think someone would step out of the meeting to help a customer. The general manager asked me what was wrong and I said I need help with my car that after 3 visits was not fixed and my warranty is ending soon. He said he was in a meeting with corporate executives and that someone outside can help me. I said no one is here outside to help me and I wanted to talk to someone above a service consultant. He asked me if I bought the car here, was it serviced here, etc. I asked him why this mattered, my car has been here 3 times while the same problem still remains and what do I do if you can not fix it before my warranty expires. He said that he will throw me off the premises with my attitude. I said all I wanted was my car fixed and some real help. He dumped me to a service consultant once again. I will update this post to let you know how the 4th attempt goes. More

This was my second visit for routine maintenance and once again my expectations were exceeded. The spark plugs and brake fluid were changed and the cost was very reasonable. Great care was taken to ensure my again my expectations were exceeded. The spark plugs and brake fluid were changed and the cost was very reasonable. Great care was taken to ensure my vehicle remained clean during the service. A multi point inspection was performed at no charge. If you live in the New York metropolitan area and want outstanding Acura authorized service this is the dealer to use. More

Today i went to this dealership and i was really surprised at the Customer service they provide. As soon as i got there i was attended by Chris (cool dude by the way!) had my power steering wheel so surprised at the Customer service they provide. As soon as i got there i was attended by Chris (cool dude by the way!) had my power steering wheel softened up, my side mirrors changed, as well as a messed up side marker that i had on my 08 TL. Everything was well taken care of. I will from now on deal with this dealership on my further purchases since I'm an Acura Enthusiast. The great feeling i had after my car was worked on was indescribable and i will recommend this dealership to anyone who asks. Thank you Acura of Westchester for doing things so smoothly! More

Everytime i come to the dealership they give me the best service. I traded my audi for my TL and Audi never gave me thr serivce i recieve at acura. service. I traded my audi for my TL and Audi never gave me thr serivce i recieve at acura. More