Acura of Westchester - Service Center

In great need of a sign or greeter in the service Dept I bought a car at this Acura Dealer and 6 months later my boyfriend also bought an SUV here. I've made an online appointment to change one valve, on a I bought a car at this Acura Dealer and 6 months later my boyfriend also bought an SUV here. I've made an online appointment to change one valve, on a tire that was leaking. I verified the time and information by phone the previous day. When I arrived, the Valet took information and told me to go wait inside. I noticed the service Rep. Angela wasn't at her desk and everyone else looked busy and pretty much ignored me as I walked by. 2.5 hrs later, i was wondering why a valve was taking so long! After inquiring I was told my car was outside untouched because I didn't registered for service. (This is my first visit Acura! don't assume we know the routine) Needless to said I was hungry, tired, and livid. Specially because I drove over an hour each way for service. My point is: Don't assume people know the rules, have a sign or a greeter directing you to register, this whole misunderstanding could've been avoided. More

AMAZING ADVISOR!!! I been going to Acura of Westchester since 2004. Thomas Maxfield is the ONLY service advisor I will ever go to! He is consistently personable, kno I been going to Acura of Westchester since 2004. Thomas Maxfield is the ONLY service advisor I will ever go to! He is consistently personable, knowledgeable, and very trustworthy! I know he will never steer me wrong, no pun intended! More

Service my NDX As usual, my visit to the Service Depart. was avery positive visit. Chris welcomed me with a smile and made sure he understand the situation. He looke As usual, my visit to the Service Depart. was avery positive visit. Chris welcomed me with a smile and made sure he understand the situation. He looked at my car and gave me the promise that this will be taken care of right away. He kept his promise and after 45 minutes the car was ready for me. I feel that I can trust this wonderful person and his way of helping his customers. Great Job. Chris More

Services I just recently purchased a 2010 Acura MDX, and I was refered to see Alvin DeLeon. Alvin is the most reliable and accessible service employee that I e I just recently purchased a 2010 Acura MDX, and I was refered to see Alvin DeLeon. Alvin is the most reliable and accessible service employee that I every met. Normally people put service on the back burner to sales, but Alvin takes his job very serious. Even when he is with another client and I leave a message on his answering machine his prompt return call is very professional. Alvin has always made my visit to the service department a great experience. Thank you Alvin More

Great customer service Very friendly and always willing to help on any problem Or question I have. When ever I need service I call or come in and get the service I need fast Very friendly and always willing to help on any problem Or question I have. When ever I need service I call or come in and get the service I need fast and easy. More

Best Acura Dealership in NY This is my 3rd Acura from the dealership 08' TL, 11' RDX, and 13' TL-SHAWD. i would first like to express how nice and proffesional everyone is to all This is my 3rd Acura from the dealership 08' TL, 11' RDX, and 13' TL-SHAWD. i would first like to express how nice and proffesional everyone is to all people without making judgements. My sales rep who in my opinion is the best one there having worked with someone else my first time who was not great. His name is Robert Ellard or (Bobby) as everyone calls him. Bobby is someone that you can tell just by meeting and speaking with him that he is not just interested in you "to make a buck" He is an older gentleman so he is not trying to make the most money he can off of you, at the stage he is at in this point of his career he seems more interested in having a personal relationship and preserving his integrity as well as reputation. With my last purchase (lease) of my 13' TL-SHAWD, he really fought for me to get me the best price since I really wanted the AWD because I live in Westchester and also having the Tech package for luxury I was use to. He even gave me a complimentary coffee travel mug that run at about 30$ each because he knows I am a coffee lover. I would recommend him to anyone looking to purchase any vehicle off this lot. As for service my favorite and longest relationship at this dealership would be Thomas Maxfield or (Tommy) as I like to call him. I have been going to Tommy since my first vehicle in 2008- present and have always had a great experience. Tommy is always down to earth and tries to work with you as best he can concerning pricing and service concerns. He will alway tell you what is available to you as far as service and what discounts are offered and usually just apply them to your bill to get you the best price. I remember in 2008 with my TL I had just a bulging knot on one tire and was ready to give. I told Tommy that I really needed a new tire and at that particular moment was not in the best financial spot. He gave me the dealer price with installation etc. was about $220+ if I recall correctly but knowing my situation at the time he got me a great price and I was ever appreciative at the time thats is why I would not go to anyone else he is a people person and so down to earth. I would definetly recommend him for any service needs or questions. In conclusion if you ever stop by or purchase I would definetly recommend these two individuals hands down. Love my Acura and Acura of Westchester. -Matt M. More

service I was in an out service was excellent staff helped me with all my needs for car I would highly recommend acura of Westchester to friends and family I was in an out service was excellent staff helped me with all my needs for car I would highly recommend acura of Westchester to friends and family More

service Shannon lemon ,without a doubt is one the best when it comes to service I recommend her a 100% I am super happy with the service she provided t Shannon lemon ,without a doubt is one the best when it comes to service I recommend her a 100% I am super happy with the service she provided to me excellent person. More

Service d my TL last week with Tom it was first time dealing with him and it won't be my last. Humble guy and took care of car like it was his very own d my TL last week with Tom it was first time dealing with him and it won't be my last. Humble guy and took care of car like it was his very own More

Awesome Dealer and Service !! Ever since I bought my Acura TSX in 2013 I have not been dissatisfied. Since day one they have been amazing providing me with awesome customer service Ever since I bought my Acura TSX in 2013 I have not been dissatisfied. Since day one they have been amazing providing me with awesome customer service. When its time for my car to get service I already know who exactly to call, Alvin De Leon. Alvin has always provided me with the best customer service, especially when it came to booking a last minute service appointment. He has gone above and beyond to make sure I was always satisfied in whatever my car needed. I can't complain, he has always made it very convenient for me. Not only has he made it convenient for me, but for my family as well whom own a 2013 Acura MDX. He is also fluent in spanish, which in this case makes its easier for my mother to communicate any issues she has with her MDX. Alvin De Leon is one of the best service guys Acura of Westchester could have providing his customers with extraordinary satisfaction. Thank you Acura of Westchester, Alvin De Leon and the Acura Team for making my dream come true and for always keeping on my smile on my face. More