Acura of Westchester - Service Center

excellent rating In my view, when purchasing or leasing a vehicle, it is very important to the customer that the dealership employ professional, capable, knowledgeable In my view, when purchasing or leasing a vehicle, it is very important to the customer that the dealership employ professional, capable, knowledgeable and friendly personnel. I have purchased and leased vehicles from Acura of Westchester since 1990. I recall that my first vehicle was an Acura Integra. Over the years, I stayed with the Acura of Westchester Dealership, not only because of the wonderful Acura lineup of vehicles, but because their employees have always exhibited the exact qualities that I enumerated above. Most recently, I made an appointment to have my vehicle serviced but, for personal reasons, I had to cancel and reschedule my appointment at least five times. Each time I called, I was almost embarrassed to inform my service advisor that I had to once again reschedule my appointment, but GEORGE BRUNNER, my service advisor, was very understanding and tried hard to accommodate me, which he did. Once again, Acura of Westchester came through with flying colors and should be commended for hiring such a well-spoken, dedicated and understanding service advisor. Nicholas Raptis More

Continued Excellence I had an excellent service experience this past weekend and was reminded why I've been dealing with Acura of Westchester for over 20 years. Thank you I had an excellent service experience this past weekend and was reminded why I've been dealing with Acura of Westchester for over 20 years. Thank you George Brunner. Richard A. Markell More

Great service. Will keep coming back. I had a tow hitch installed. George was very helpful arranging the appointment, the loaner car, and following up even after office hours. The reaso I had a tow hitch installed. George was very helpful arranging the appointment, the loaner car, and following up even after office hours. The reason I am not giving 5 stars for the overall experience is because the service facility needs renovation. More

Problem with two new cars I purchased two new Acuras in November of 2015, an MDX and aRDX. The MDX had a fuel pump issue while I was in florida and was repaired by a dealer th I purchased two new Acuras in November of 2015, an MDX and aRDX. The MDX had a fuel pump issue while I was in florida and was repaired by a dealer there. When returned home I noticed that the RDX made a noise while braking and the front passenger door on the MDX didn't close properly. I called Acura of Westchester and was put in touch with George Brunner. George was thoroughly professional. He made an appointment for me to bring the cars in. He put me in a loaner car and both problems were resolved. The RDX had its rotors recut and the MDX needed a part in the door. Not good for two new cars. However, my service experience was first rate. I felt welcome and that my problem would be resolved. I had the loaner car for three days. My inconvenience was minimal and when I picked up the cars they were clean and sparkling. I like a business that appreciates and respects it customers. George Brunner is a good representative for that approach. Anthony Murphy More

Service review I dealt with Beth in service. I had a very unusual issue with my car and contacted Beth late in the afternoon. She was able to squeeze me in that da I dealt with Beth in service. I had a very unusual issue with my car and contacted Beth late in the afternoon. She was able to squeeze me in that day and the issue was resloved by 5PM. Could not have been better. More

Awesome service Very thorough and courteous. Easy going staff. Clean and neat waiting room with a great coffee machine. George Brunner was especially helpful. Will re Very thorough and courteous. Easy going staff. Clean and neat waiting room with a great coffee machine. George Brunner was especially helpful. Will return for all of my service needs. More

Always excellent service From start to finish from sales to service this dealership is tops. Extremely friendly and professional They preach what they advertise They do in From start to finish from sales to service this dealership is tops. Extremely friendly and professional They preach what they advertise They do in fact treat you like family More

Excellent dealership Very knowledgeable and courteous staff. I always got my truck serviced there since I bought it and always will. Thanks for great service. I'm satisfie Very knowledgeable and courteous staff. I always got my truck serviced there since I bought it and always will. Thanks for great service. I'm satisfied. More

Courteous, professional and reliable. Excellent service! My car was repaired as specified - service was prompt and courteous. Shannon consistently delivers friendly, quality, professional Excellent service! My car was repaired as specified - service was prompt and courteous. Shannon consistently delivers friendly, quality, professional service. Issues and concerns are resolved quickly and effectively. More

Always a pleasure While servicing your car can be a little disruptive to one's schedule Acura of Westchester's staff remove any of the stress. Whether I get a loaner c While servicing your car can be a little disruptive to one's schedule Acura of Westchester's staff remove any of the stress. Whether I get a loaner car or I decide to wait, I am in and out with no headaches. The staff are all pleasant and I have dealt with many staff because I have been a customer for many years. Even my children enjoy going with me, now that speaks volumes!!! More