Acura of Westchester - Service Center

Superior staff makes for superior experiences For me, one of the most important ways to tell how a dealership treats customers is how you are treated "after you purchase the car.” Well, after buy For me, one of the most important ways to tell how a dealership treats customers is how you are treated "after you purchase the car.” Well, after buying, there was a small problem with how the wipers worked (which was corrected by Acura via an update). It was at this stage that I had the pleasure of meeting the person that would become "the best service advisor I've ever had!” I thought Lexus had kudos on service. However, Mr George Brunner proved me wrong. Never have I dealt with such a caring and knowledgable service advisor. George would not rest until I was 100% satisfied with my purchase. Even going so far as giving me his cell number if I had any questions — now that's service! Since the car had a lot of new technology, I had a lot of questions. Every time I called or stopped in, George made himself available no matter how busy they were (and believe me they’re busy). The service actually (and I never thought I would say this) far exceeded Lexus. Acura of Westchester is lucky to have George Brunner. He is truly exceptional, as is the rest of the staff. My review would not do justice if I didn't also mention Mr. Frank Ferraro. Frank was always there both during and after purchasing my car to make sure everything went smoothly and I was completely satisfied with all aspects of my purchase. In summary, I have found both the sales and service staff to be exceptional, and now I would never buy a car anywhere else. Sorry Lexus. More

Awesome customers service,very friendly,but professional, I was not a happy camper when I went to have my car serviced due to the air bag recall but the first salesman Mr meed that asked if he could help me c I was not a happy camper when I went to have my car serviced due to the air bag recall but the first salesman Mr meed that asked if he could help me came to my rescue and made my day.by 4pm I was taking possession of a new ILx as for Mr Piccirillo the finance director had me signing my Kilmarnock on a lot of papers and made it funny and got the best deal ever so go look for Mr Anthony Need and Alex at Acura of Westchester tell Ms H.Moore sent you great group of people. More

Thank You George !!!!!!! Thank you Thank you Thank you George was unbelievable made my transaction easy & fast the only thing i had to do was sign my name George took care of Thank you Thank you Thank you George was unbelievable made my transaction easy & fast the only thing i had to do was sign my name George took care of the rest More

Excellent service George handled a difficult situation with my car. It was in for the second time for the same problem and he handled this problem for me (him being br George handled a difficult situation with my car. It was in for the second time for the same problem and he handled this problem for me (him being brand new, and having not met me before) ironed out all the details quickly and professionally. I am very pleased to be working with George Brunner. More

" Great service Dealership and staff and fast " very good service ,very nice staff , you could have coffee and watch tv while you wait. Even though it was a last minute appointment the wait was n very good service ,very nice staff , you could have coffee and watch tv while you wait. Even though it was a last minute appointment the wait was not long at all More

Definition of luxury I had my vehicle serviced for an oil change. My original appointment was at 11a.m. I missed it and rescheduled for 1130a.m. I missed that one as well. I had my vehicle serviced for an oil change. My original appointment was at 11a.m. I missed it and rescheduled for 1130a.m. I missed that one as well. Showed up around lunch time. Acura still serviced my vehicle and got me out of there extremely fast. They are the definition of luxury. Treated me very professional. I am much appreciative of their professionalism and courtesy. Any other dealership probably would've made me reschedule it made me wait hours. More

Emergency Service for Tire Replacement While driving the two passenger side tires (front and Back) blew out when I accidentally hit the curb. I was able to drive to Acura of Westchester whe While driving the two passenger side tires (front and Back) blew out when I accidentally hit the curb. I was able to drive to Acura of Westchester where my service advisor, Beth Hicks was able to get the tires replaced in a very reasonable period of time. They are a terrific dealership, always helping their customers in every way. More

Stellar service I recently brought my car in for a suspension noise. I dealt with George Brunner who was both knowledgeable and professional. My car was repaired pr I recently brought my car in for a suspension noise. I dealt with George Brunner who was both knowledgeable and professional. My car was repaired properly the first time, all while I was in a nice loaner vehicle. George always answers his phone (which is something a lot of service advisors don't do). Will return for future services. Thanks George and thanks Acura of Westchester! More

Awesome oh so awesome Oh my god great service very professional very respectful very wonderful experience I would recommend everyone and anyone to go there makes life easie Oh my god great service very professional very respectful very wonderful experience I would recommend everyone and anyone to go there makes life easier for everyone More

George Brunner was great! I took my car in for a recall service and while there I asked them to reset the alarm system and give me an additional remote start. There was a mista I took my car in for a recall service and while there I asked them to reset the alarm system and give me an additional remote start. There was a mistake where they thought I wanted an original key so I had to go back. But they took care of the problem with absolutely no hassles and George went above and beyond To make my experience amazing! More