Acura of Westchester - Service Center

GREAT CUSTOMER SERVICE Our Service Coordinator George was very helpful and responsive. Scheduled a prompt appointment to address our concerns. He kept me informed of the pro Our Service Coordinator George was very helpful and responsive. Scheduled a prompt appointment to address our concerns. He kept me informed of the progress of my repair and followed through to my satisfaction. More

Excellent service attentive and friendly staff Liz has done an absolutely wonderful job handling my reccall of my Acura TL. Liz made sure that I was 100% satisfied with all of my needs she even wen Liz has done an absolutely wonderful job handling my reccall of my Acura TL. Liz made sure that I was 100% satisfied with all of my needs she even went out of her way to retrieve personal belongings I left in a loaner vehicle, by contacting the person and tracking it down within a day. Liz went above and beyond to make sure I was completely satisfied from the very start of this unforeseeable situation and I could not be more pleased. More

Always great service This Acura dealership and Tom Maxfield in particular always take care of me and my car with professionalism and attention to details. They took care This Acura dealership and Tom Maxfield in particular always take care of me and my car with professionalism and attention to details. They took care of my brother-in-law before me, and I would recommend them to anyone who wishes to have their car serviced by people who make you feel important and valued. More

Outstanding customer George was very professional and helpful to me. His time management was exceptional. Thank u Very much for ur prompt response to my enquires. J George was very professional and helpful to me. His time management was exceptional. Thank u Very much for ur prompt response to my enquires. Janice More

The best service- who knew it is always a pleasure Beth Hicks is completely surpassed my expectations in making a routine service visit a extraordinary, quick and yes very pleasant experience. I can't Beth Hicks is completely surpassed my expectations in making a routine service visit a extraordinary, quick and yes very pleasant experience. I can't say enough about the extent she goes to make sure your needs are satisfied and that you are nothing less than completed satisfied and glad that you choose to come to Acura of Westchester. The best feeling is knowing that after you pick up your washed car,you know you will not have to follow up because it wasn't done right. Who knew, always a pleasure and a rarity that something gets done in a timely and consistently quality manner. I feel great about going there because I know I will not be dissatisfied or sorry I can to that location. More

Excellent Service Advisor George Brunner at Acura of Westchester provided excellent customer service and advice. He answered all of my questions with patient and knowledgable r George Brunner at Acura of Westchester provided excellent customer service and advice. He answered all of my questions with patient and knowledgable responses and was very prompt in returning my calls. He arranged a rental quickly and minimized my wait time. This quality of service is very valuable and George should be recognized for the level of care he offers to his clients. I would highly recommend Acura of Westchester based on this experience. More

Not Happy At First I have always bragged about the excellent customer service I have received at Acura of Westchester for the past 12 years and that is the reason why I I have always bragged about the excellent customer service I have received at Acura of Westchester for the past 12 years and that is the reason why I am on my 3rd Acura. However since getting my newest car I had felt that the service at Acura of Westchester was slacking and was not what I am use to getting. Most recently I discovered that my wheel lock was missing ( service tech forgot to put back from last service) and I had to call and leave three messages before I received a call back from by assigned service advisor. I was very disappointed but thankfully today George Brunner took the initiative to help me since my assigned service advisor was not there. George provided the excellent service I am use to getting. George listened to my situation and provided what I needed. I was out of there in less than one hour. Thank you George I hope to continue dealing with you in the future. Thanks, More

Emergency night service help was amazing! After a metal object pierced my tire as I returned from NYC I went straight to Acura after 7pm and was immediately assisted by Shannon Lemon who greet After a metal object pierced my tire as I returned from NYC I went straight to Acura after 7pm and was immediately assisted by Shannon Lemon who greeted me with a big smile, took care of everything including arranging for my transportation home. She was amazing and once again demonstrated why I have remained with Acura of Westchester for over twenty years! More

Top Notch Service, Always! When I first moved to NY from DC, I took the car to Curry Acura because it was closer to work. When I moved to New Rochelle, however, I decided to gi When I first moved to NY from DC, I took the car to Curry Acura because it was closer to work. When I moved to New Rochelle, however, I decided to give Acura Westchester a try and could not be happier that I did. I can't say enough about the service I receive at Acura Westchester. From my first visit Shannon has been pleasant, knowledgeable and always helpful. She takes her time in explaining what you NEED and what can wait for the next visit. She's thoughtful in answering questions and if she doesn't know the answer, she will get it for you promptly. I can't say the same for other service departments. When my mother-in-law passed away suddenly and I needed to take a road trip for the services, I called Shannon with no notice and asked if she could get me an appointment. I had already looked online and nothing was available. Not only did she get me an appointment, but she was able to expedite my service so my husband and I could get to our family, ASAP. I will forever be grateful to her for that. It was just one less thing that we needed to stress about at a difficult time. I would recommend Acura of Westchester to anyone! More

Best customer service in New York. Shannon Lemon was very helpful and attentive. She answered all my questions with a great attitude. Best service dept I ever used. Will not go to any o Shannon Lemon was very helpful and attentive. She answered all my questions with a great attitude. Best service dept I ever used. Will not go to any other place. More