Acura of Westchester - Service Center

Outstanding consideration to an emergency situation Beth Hicks was outstanding. I came to her with an emergency situation at 10:00am and told her that I have to be in NY city by 11;00. She took me righ Beth Hicks was outstanding. I came to her with an emergency situation at 10:00am and told her that I have to be in NY city by 11;00. She took me right in and by 10:30 i was out and made it to the meeting on time. This is what I call customer service. She was wonderful and understood the situation.You are lucky to have a consultant like her in your dealership. Thank you Beth Avi Nahumi More

Excellent Dealership great service. Accura of Westchester Great delership, great service Thanks to Beth Hicks. I have been dealing with them since 1987. I've never been disappointed. Accura of Westchester Great delership, great service Thanks to Beth Hicks. I have been dealing with them since 1987. I've never been disappointed. John Sullivan More

Thank You Shannon L.! I have been coming here for service at Acura of Westchester since 2013 when I got my new Acura ILX. Shannon, who has been my service advisor since i g I have been coming here for service at Acura of Westchester since 2013 when I got my new Acura ILX. Shannon, who has been my service advisor since i got my car is amazing and overall professional. She is a great advocate with great knowledge, always helpful, exceptionally nice, honest, and respectful. The only reason I came here is due to her outstanding service. I highly recommend Shannon L. if you come in for service. I cannot thank you and your team enough for the services you provide for me. Thank You, Zaixu Z. More

Had brakes issue and oil change was due I love having my car service at Westchester Acura, Shannon is Amazing, makes me feel am important, Alway helpful, nice, respectful and overall profess I love having my car service at Westchester Acura, Shannon is Amazing, makes me feel am important, Alway helpful, nice, respectful and overall professional, I will always recommended Acura and if you are looking for a service specialist Shannon L. is right person, she's the only reason I keep going back due to her Great servive, these days is hard to find a great service location, am grateful I found one, thanks Acura and Shannon for all you have done for my vehicle and me. More

Replace Airbags My service representative is Beth Hicks. At.all times she is extremely helpful and kind and always follows up. Beth is a pleasure to deal with. My service representative is Beth Hicks. At.all times she is extremely helpful and kind and always follows up. Beth is a pleasure to deal with. More

Mostly good I had an emergency repair required and it was done but I am concerned about a couple of things. Although Beth was very customer conscious and had a gr I had an emergency repair required and it was done but I am concerned about a couple of things. Although Beth was very customer conscious and had a great attitude, a couple of concerns arose after I left. My repair cost was over $925 and it included air filter replacements which didn't make sense since it was just done in December 2015 when I had an $800 repair. It should have been brought to my attention. The tire inspection results in December reflected a tire rating of 5 on one tire, which was lower than today (a 7 on all tires) which is impossible since I never replaced any tire. There was alot of confusion after the repairs to get my car washed and it took another 30 minutes when I was told 10 minutes. I drive across the county to service my two cars with them and have done so for 13 years but these incidents give me pause on a couple of levels. More

Nous sommes tres content! I've been using dealership service departments since I bought my VW Beetle in 1966, and must say that my experiences with Acura of Westchester place t I've been using dealership service departments since I bought my VW Beetle in 1966, and must say that my experiences with Acura of Westchester place theirs at the top of the heap. It begins with my wife's and my Service Advisor, Shannon Lemon. She is an utterly pleasant young woman, extremely knowledgeable, thoroughly efficient, and disarmingly considerate. I might say that she makes our problems hers, except that thanks to Shannon's expert guidance we haven't had any. Behind Shannon is an out standing service/repair operation, whose fine work obviates frustrating do-overs. My wife and I wouldn't think of taking our Acura anywhere else. More

Service Liz white is the best. She makes sure that my car is being tended to in a promo manner. She knows my name when I walk in. Liz white is the best. She makes sure that my car is being tended to in a promo manner. She knows my name when I walk in. More

Service was great and quick. This is the best Acura dealership in Westchester - by far. Beth Hicks was helpful and knowledgeable and a pleasure to work with. I was very satisfied This is the best Acura dealership in Westchester - by far. Beth Hicks was helpful and knowledgeable and a pleasure to work with. I was very satisfied. More

Above and beyond I brought my ILX in for basic service and had mentioned that I had a "little squeak" in my brakes. I am no automotive expert at all, and do not claim I brought my ILX in for basic service and had mentioned that I had a "little squeak" in my brakes. I am no automotive expert at all, and do not claim to be, Shannon IS however. Shannon was so accessible and investigated my brake issue, identified the problem in a way that I could understand, and ordered the parts and had my issue fixed SO QUICKLY. I'm so happy that there are still people in service who go the extra mile and actually care about their customers. Shannon rules. More