Acura of Westchester - Service Center

Had a very poor experience today with the service department. Brought 2 tires in to get mounted. Very simple...right..? Nope. It took 2 hours and I had the first appointment at 7:45am. I was literall department. Brought 2 tires in to get mounted. Very simple...right..? Nope. It took 2 hours and I had the first appointment at 7:45am. I was literally the first car at the gate before they even opened. They assigned a mechanic who I don't think was even as old as my car -- 22 years. I bought my car there, btw. He set off the dealer installed alarm and had no idea how to turn it off so he disconnected the battery which is a problem because of a factory defect re-setting the alarm code. Ok, fine, we dealt with this eventually. But then I asked at least 3 times for new tire valves and they were not installed. And to be honest, I believe that the service rep STILL has no idea what a tire valve is. When i was told the car is ready and inquired about the new valves, apparently they were not installed, so they had to pull the car in again and basically re-mount, and probably re-balance the tires unless he marked them precisely. I see this experience as a big problem everywhere today. People are not trained properly and there is not sufficient supervision. Mounting 2 tires has to be the easiest job possible on a car. After today, I don't think I can trust them to do anything on my car again. I will need a new car eventually, and my 22 year old Acura has been an amazing car --- the best ever. But there is no way I would buy my next Acura here... More

I love coming here , cuz they always make sure I leave happy . Good job Acura team happy . Good job Acura team More

I have leased several cars from this dealership without an issue. However, my last experience after purchasing a car has been simply awful. Within a few days of bringing home my car, I noticed a noise an issue. However, my last experience after purchasing a car has been simply awful. Within a few days of bringing home my car, I noticed a noise and brought it into the dealership. The service person took it for a ride and said one shock was bad and it would be replaced. When I purchased the car, it had approximately 35,00 miles. My limited knowledge believes shocks should not have to be replaced under normal driving conditions until a minimum of 60,000 miles so I was surprised to learn that was the issue. I suggested perhaps the other shock should be replaced but was told it wasn't necessary. The car was pre-certified, and I thought the dealership must perform a complete inspection of the vehicle before turning it over. My conclusion, this was not done. I have been back three times after for other issues with the car, such as a wheel alignment and a constantly falling off spoiler on the driver's side of the car. However, my latest experience with the dealership was completely unacceptable. I called on Monday, May 15 and told them the car was making noise again and thought it could be the shocks. I also noted I was not comfortable driving it. The earliest I could get a loaner car was on Tuesday May 23, which I understood and, so I limited my driving. Well on Friday May 19 I was going around a curve on a side street and the car started to vibrate and, as a result, the passenger side of the car went up against the guard rail and caused extensive damage. I brought it to an auto body shop, and he said the approximate cost to repair the damages would be approximately $4900.00. When I brought the car in again, I told the service person I believe the shock was bad, and my conclusion was correct. I told her as a result of the bad shock my car hit a guard rail. I was then told the part was on a back order for two weeks and I needed to come pick up my car and bring it back when the part comes in. I once again expressed my concern about driving the car especially since the vibrating incident and she replied the mechanic said it was safe to drive. How can a mechanic say this when it's common knowledge it dangerous to drive with bad shocks. After an email to the service manager, I was able to keep the loaner. I also asked the owner of the dealership to reach out to me but, no surprise, never heard anything from him. This experience has left me feeling undervalued as a customer. I received an text from the service person to say my car was ready and they replaced both shocks. How can a car with under 50,000 miles need two new shocks. I sent an email to service manager several days ago and waiting to hear back asking Acura to complete the body work for the damage done because of the faulty shock and and other things or return the car for a refund on the balance I owe on my loan. This car has given me nothing but problems and has caused me much anxiety, More

I have leased several cars from this dealership without an issue. However, my last experience after purchasing a car has been simply awful. Within a few days of bringing home my car, I noticed a noise an issue. However, my last experience after purchasing a car has been simply awful. Within a few days of bringing home my car, I noticed a noise and brought it into the dealership. The service person took it for a ride and said one shock was bad and it would be replaced. When I purchased the car, it had approximately 35,00 miles. My limited knowledge believes shocks should not have to be replaced under normal driving conditions until a minimum of 60,000 miles so I was surprised to learn that was the issue. I suggested perhaps the other shock should be replaced but was told it wasn't necessary. The car was pre-certified, and I thought the dealership must perform a complete inspection of the vehicle before turning it over. My conclusion, this was not done. I have been back three times after for other issues with the car, such as a wheel alignment and a constantly falling off spoiler on the driver's side of the car. However, my latest experience with the dealership was completely unacceptable. I called on Monday, May 15 and told them the car was making noise again and thought it could be the shocks. I also noted I was not comfortable driving it. The earliest I could get a loaner car was on Tuesday May 23, which I understood and, so I limited my driving. Well on Friday May 19 I was going around a curve on a side street and the car started to vibrate and, as a result, the passenger side of the car went up against the guard rail and caused extensive damage. I brought it to an auto body shop, and he said the approximate cost to repair the damages would be approximately $4900.00. When I brought the car in again, I told the service person I believe the shock was bad, and my conclusion was correct. I told her as a result of the bad shock my car hit a guard rail. I was then told the part was on a back order for two weeks and I needed to come pick up my car and bring it back when the part comes in. I once again expressed my concern about driving the car especially since the vibrating incident and she replied the mechanic said it was safe to drive. How can a mechanic say this when it's common knowledge it dangerous to drive with bad shocks. After an email to the service manager, I was able to keep the loaner. I also asked the owner of the dealership to reach out to me but, no surprise, never heard anything from him. This experience has left me feeling undervalued as a customer. I received an text from the service person to say my car was ready and they replaced both shocks. How can a car with under 50,000 miles need two new shocks. I sent an email to service manager several days ago and waiting to hear back asking Acura to complete the body work for the damage done because of the faulty shock and and other things or return the car for a refund on the balance I owe on my loan. This car has given me nothing but problems and has caused me much anxiety, More