Acura of Westchester

Below are the details of my purchase of a 2010 Acura MDX from Acura Of Westchester. They have since contacted me to work out a settlement of the issues with the vehicle. I was impressed that they did make from Acura Of Westchester. They have since contacted me to work out a settlement of the issues with the vehicle. I was impressed that they did make a honest effort to come to a suitable agreement to fix the issues. I would have appreciated it much more if they would have showed this level of service from the beginning. I got estimates for the repairs that were needed and faxed them to Danny at Acura of Westchester and he had a check issued and sent to me to reimburse me for the expenses. My phone conversations went great when I decided to purchase a 2010 MDX. The sales person seemed very nice and helpful on the phone, he assured me the condition of the MDX for a used vehicle was "perfect". Called me back had me speak with the sales manager Danny who told me car was in excellent condition other that a few small dings in the hood that would be fixed there were no issues with this car. I was very clear with both them that I would have to travel 12 hours to see the car and purchase it and I did not want any surprises with the condition and price. I was very clear that I wanted the car to look as they claimed it was "perfect". Both guys seemed very helpful and upfront about the vehicle the condition and price on the phone. I am from out of state and had to drive 12 hours to pick up the car. The only day I could do this was on Richards day off but he said it was fine and would meet me at the dealership to do the deal. I arrived at Acura of Westchester a little early so Richard had to take a few minutes to bring to car around front for me, no problem for me. The 2010 black MDX looked great at a distance but a closer look is a big difference. Major issues were all four rims had deep scrapes and gouges, the hood still had noticeable dents, the side panels and had deep scratches and scrapes, a piece of the plastic strip on the roof was dented and lose, one running board dented and scraped, inside leather was stained, only had one head set for rear DVD, from plastic scraped and noticeable marks all over vehicle that looks like hail damage. The sales persons attitude changed from great guy to pushy rude and unreasonable sales person, speaking with Daniel was no better, after my 12 hour trip he said take it or leave it and was very unreasonable. Danial did finally agree to replace only one scraped rim. Being under pressure after driving 12 hours I had to make a deal and they knew this and were very rude about it. Danial and the sales person only provided one remote key and inflated the cost of a 2nd key, then claiming to give it at their cost which was actually the regular selling price. It got worse after getting home the antenna on the roof leaked and ruined the rear dome light; then there is noticeable water stains on the ceiling. It also appears when I asked Richard to clean off the leather he used black touch up paint on the leather as the vehicle smells of paint inside and stains have black streaks on them. Be ready to take your time and check the vehicle over well and do not let them rush you. More

Kelly Ryder at Acura of Westchester in Larchmont, NY was GREAT!!! She found us EXACTLY what we wanted & gave us a fair price! She was so nice & the process was quick & efficient, she returned every phone ca GREAT!!! She found us EXACTLY what we wanted & gave us a fair price! She was so nice & the process was quick & efficient, she returned every phone call promptly & went above & beyond what we expected!!! More

I haven't stopped telling about my amazing experience here! Leasing my first brand new car from this dealership had to have been the best decision I have ever made! They have a very friendly & welcoming here! Leasing my first brand new car from this dealership had to have been the best decision I have ever made! They have a very friendly & welcoming environment going on (not over-bearing at all). As soon as I was introduced to Kelly it was like we knew eachother for years. She is very personable, confident and knowledgable about what she's selling you and does everything she can to get you the best deal possible. I went in knowing that I wanted to lease the new 2013 ILX. We took it out for a test drive while she explained the features of the car and the programs that would be offered to me at Acura. When returning back to the dealership, she introduced me to Chris Graven who was just as personable and friendly. He immediately sat down and worked out the numbers as we laughed and invisioned my soon-to-be new car. The price and deal that they got me was unbelieveable. It was exactly in the price range that I was shooting for. I was put on a waiting list for the first white ILX to get on their lot(which was coming in a week or so). Kelly stood on top of everything for me and never once did I feel as if I was forgotten as I waited. She checked in throughout the week and as soon as the car was off the truck, I received a text from Kelly! As soon as I got there, we checked out the car and within a half hour everything was signed and I was driving off the lot in my car! This was the best and easiest experience I could of ever hoped for & I will definitely be back to see them again! More

I would like to thank Anthony Meed and Chris Graven who was very professional and efficient in making this deal run as smooth as possible. Anthony was very informative and knowledgeable about the vehicle. was very professional and efficient in making this deal run as smooth as possible. Anthony was very informative and knowledgeable about the vehicle. Chris work with me to help me trade in my old car, so I may purchase a new car. Overall my entire experience with the whole team at this dealership was great. I would definitely recommend this dealership. Keep up the good work. Thumbs up! More

Tremendous buying experience with a knowledgeable staff made this a very rewarding experience. The entire staff was on point with recommendations, comparisons vs competitive cars in it's class. A model d made this a very rewarding experience. The entire staff was on point with recommendations, comparisons vs competitive cars in it's class. A model dealership as to how to handle customers from the minute they walk in the door to when they leave. I am recommedning all of my associates, friends, & family to Acura of Westchester. If you go to any other Acura dealer in Westchester or the Tri-State area, you've already made a mistake, go to Acura of Westchester. More

I can only reiterate what previous reviewers said before me... This was by far the easiest and most pleasant car buying experience I have ever had. There was no pressure, no games, no 'wheeling and deali me... This was by far the easiest and most pleasant car buying experience I have ever had. There was no pressure, no games, no 'wheeling and dealing'. In fact, the whole deal was done with Vincent through email and he was very straightforward, attentive, and easy to work with. This dealership was recommended to me by a friend who purchased her RDX at Acura of Westchester, and I confidently pass the same recommendation on to others. More

Very pleasant experience. Lorena was approachable, helpful, and knowledgeable. The deal was done without that usual back and forth (seeing salesman, manager etc...). They had the car I was interested helpful, and knowledgeable. The deal was done without that usual back and forth (seeing salesman, manager etc...). They had the car I was interested in, and was available when I wanted it. It was truly hassle free. More

We were very pleased with this dealership in general, and with our sales person in particular. We spent almost a year searching for a new car to replace our 5-year old one. Along the way, we test drove two with our sales person in particular. We spent almost a year searching for a new car to replace our 5-year old one. Along the way, we test drove two different Acura models here at least 4 times. Our sales person was very patient with our indecision and did not apply any pressure. She was very expert on specs and performance, and answered all our questions in a helpful way. She also provided very clear information on the various available financing deals, and we were not surprised by any unexpected charges or fees when we took delivery last week. When our lease is up, if we decide to get another Acura, we would definitely go back to this dealership, and to our sales person if she is still there. Our enthusiasm reflects our happiness with the product, but we also found the whole process at this dealership very painless. More

I've gone to the Acura of Westchester 3 times for a new vehicle since 2004 and I will continue to go back as they are professional, courteous and honest. They remember me by name and always take such good vehicle since 2004 and I will continue to go back as they are professional, courteous and honest. They remember me by name and always take such good care of me. My sales rep, Liam, was amazing in every way possible. Liam went over and beyond his duties in sales to ensure I was able to get my vehicle. His professionalism is unsurpasable! All I had to do was get in and drive. I can't say enough about Liam, his manager Chris or the dealership itself. It feels like more than a dealership, it feels like family. My family, friends and I will continue to purchase or lease vehicles from Acura of Westchester as no other dealership has come close to comparing w/them. Sincerely, Alma M. Viera More