Acura of Westchester

Matt was an extremely professional sales consultant. He listened to my concerns and needs. He answered all my questions effectively and showed good follow through by calling me the following day to answer listened to my concerns and needs. He answered all my questions effectively and showed good follow through by calling me the following day to answer any additional questions I may have. Overall, a great experience dealing with Matt. More

The sales associated was profressional and really worked hard to assist me. He was able to work with me in getting the car I wanted. I felt comfortable in this establishment. The customer services was great hard to assist me. He was able to work with me in getting the car I wanted. I felt comfortable in this establishment. The customer services was great. More

Matt was extremely helpful with the purchase of our latest car. He was very diligent in making sure we got the car we were looking for within the price range we were comfortable with. A usually time latest car. He was very diligent in making sure we got the car we were looking for within the price range we were comfortable with. A usually time consuming and agonizing process, he and his team made smooth and pain less. He has also done a great job in following up post sale to make sure we were satisfied with our purchase. I would recommend Matt to anyone who is looking to purchase a car. More

Shannon Lemon was our service consultant. She was friendly and accommodating. We had never worked with her before and were skeptical because she's a fairly new employee. However, she came through for friendly and accommodating. We had never worked with her before and were skeptical because she's a fairly new employee. However, she came through for us with flying colors. After our service was complete, he had to return our car within 10 minutes after picking it up for additional work that Acura initially overlooked. Shannon was able to get us another loaner right away. She was able to provide discounted pricing because we were inconvenienced. We were so relieved because we had just paid a large sum of money for the initial repair. My husband and I will never forget what Shannon has done for us and we are truly grateful. We wish her great success in her career at Acura of e. We've worked with this Acura location for over ten years and we've never had a bad experience. Sincerely, Mrs. Lorene Singleton (2001 Acura TL) More

I have had the best service ever, Definitely will return and recommend friends. Shannon Lemon was polite, professional, and understood all my needs. She let me know what was needed and recommended the neces and recommend friends. Shannon Lemon was polite, professional, and understood all my needs. She let me know what was needed and recommended the necessary parts. She kept me updated on everything and that is very important.I have been to Toyota before for service on my previous car and it was the worse service. One thing I could say is Acura From Larchmont is the best. If I had to rate Acura I would definitely give you a 10. Thank You Shannon Lemon You are the Best!!!!!!!!! A+++ on customer service and professionalism. More

Danny and Vinny are the go-to guys for an awesome sales experience. I will be sure to deal with either of them for my Acura needs! experience. I will be sure to deal with either of them for my Acura needs! More

I recently purchased a 2013 ILX through Acura of Westchester. Brianna made me feel right at home from the moment I walked in. Her profound knowledge, as well as thorough explanation of the process Westchester. Brianna made me feel right at home from the moment I walked in. Her profound knowledge, as well as thorough explanation of the process helped reassure me that Acura was the right choice. Working with her was a pleasure! I will highly recommend her to anyone I know purchasing a new vehicle. More

Vinny and tony were very helpful in my decision to lease a 2013 vehicle before the contract period. I have dealt with both with my last 2 leases and with ken hicks for at least 10 year's.i always recommend a 2013 vehicle before the contract period. I have dealt with both with my last 2 leases and with ken hicks for at least 10 year's.i always recommend acura of westchester to my friends. All mentioned are fair, respectful and service oriented. I will always be an Acura driver and owner. More

This dealership does not care about customer service. A number of instances in which I was not treated correctly, from sales to service. Particularly, it took me roughly 6 weeks and four phone calls to get number of instances in which I was not treated correctly, from sales to service. Particularly, it took me roughly 6 weeks and four phone calls to get my certified pre-owned paperwork after i already bought the car; that is unacceptable. I had to call Acura HQ and get them involved and sales person was becoming extremely rude about it, as if i was nuisance. I also ordered parts that were never sent to me and had to get a refund; it took three weeks and 4 phone calls to do this as well. Everyone you speak to passes the buck and blames the unacceptable level of service on someone else and never takes responsibility. I received a call from the manager apologizing, who also made some promises on parts that would be delivered to me; i never received them. If i buy a luxury car, i should be treated in that manner; i do not recommend this dealership More

I have been a customer of Acura of Westchester since 1992. I find this dealership to be the creme de la creme of dealerships in both the Sales and Service Departments.Thomas and Liz are superb customer 1992. I find this dealership to be the creme de la creme of dealerships in both the Sales and Service Departments.Thomas and Liz are superb customer service employees for this dealership. When I get a call from the dealership after my service appointment, I continually suggest that Thomas and Liz should be loaned out and put in charge of staff development for other dealerships in the area. Anthony was my last salesman. He was courteous and a "knew what he was doing" guy. He invited me back to let him help me with any new features that I had on my new car. I did not take him up on his invitation, but I really believed he was sincere in offering that kind of support to me. The whole Acura of Westchester dealership is a warm and friendly place to go to when you're making a large purchase like a new car. They have all their ducks in a row in both Sales and Service. I recommend them every chance I get. People are constantly making comments about my Acura TL when I purchase gas, go the supermarket, etc. More