Acura of Westchester

Thomas was very friendly and professional when helping me service my car. In the past I have had bad experiences with dealership. Now that I know that Thomas Maxfield at Acura at Westchester, I will continu service my car. In the past I have had bad experiences with dealership. Now that I know that Thomas Maxfield at Acura at Westchester, I will continue to use his help and refer friends. More

Jose Crespo was an excellent salesman! We established a great understanding of what I was looking for in a vehicle & price. I was able to negotiate a great deal for myself in less than 30 minutes and walke great understanding of what I was looking for in a vehicle & price. I was able to negotiate a great deal for myself in less than 30 minutes and walked out with a brand new Acura TL that same day. The staff worked great together and the Finance Manager Al did everything to make sure the deal worked for both parties. Jose checked on me that night and the following day to make sure everything was fine with the vehicle. I definitely plan on returning to this dealership for my next vehicle. The selection of new and pre-owned vehicles on the lot was more than enough to choose from. I don't see how somebody can't leave that dealership without a car. So if you need a new or pre-owned vehicle go see my guy Jose Crespo, he'll work to make sure you get what you want at a fair price. More

Kenny and Vincent made it a wonderful experience from looking at cars to picking up the my new RDX. It definitely was one of the best/smoothest transitions of car purchases in my 30 years of car shoppin looking at cars to picking up the my new RDX. It definitely was one of the best/smoothest transitions of car purchases in my 30 years of car shopping. We will Definitely recommend Acura of Westchester to our friends and family. More

I recently leased my 2nd Acura Rdx with Robert! He was kind, considerate and most of all very thoughtful during our transaction. He listened to my concerns and helped me through making the right decision kind, considerate and most of all very thoughtful during our transaction. He listened to my concerns and helped me through making the right decision for me at the time. He's a pleasure to work with and made the overall experience very easy and fun! More

I had such a great experience with Brianna Tozzo when I purchased my TSX in 2011 that I did not hesitate to contact her when I was ready to get my next vehicle. Even though Brianna was out of town, she di purchased my TSX in 2011 that I did not hesitate to contact her when I was ready to get my next vehicle. Even though Brianna was out of town, she didn't want to make me wait and she stayed on top of things, checking her email and getting me in touch with Kelly Ryder who was also terrific! Kelly worked with me and was in frequent communication with updates, and I was able to get my RDX within just a few days of contacting Brianna. They are competitive with prices and beat the offers that I had from other dealerships. Danny was also a pleasure to work with. The staff at Acura of Westchester are friendly and easy to work with. Even though I am now living on Long Island, it is worth the drive to continue to come here. Their service department is wonderful too! More

We are very happy with Nicholas' attention to detail and all of his efforts to get us into the car that suits our family best! This our third car purchase at this dealership and we keep coming back beca and all of his efforts to get us into the car that suits our family best! This our third car purchase at this dealership and we keep coming back because everyone, from Kenny the General Manager to Nicholas our salesman, are extremely attentive, friendly and work very hard to deliver a great car. Maybe that is why this dealership gets such a big crowd of buyers. Many thanks to Nicholas for making buying a new car--truly a great experience!!! Best wishes, John, Vivi & Kat More

I was greeted by a friendly face before I even walked through the doors at Acura Westchester, since Jose spotted my mother and I as we got out of my car. We were taken on a test drive of the car I was in through the doors at Acura Westchester, since Jose spotted my mother and I as we got out of my car. We were taken on a test drive of the car I was interested in, and being that my lease was up on my current vehicle they ensured that my transition from my previous car to my new car was SEAMLESS. They took care of everything and worked with me on my budget. I never once felt pressured into getting the vehicle and I REALLY loved the car after he showed and explained all of the details to me. I was also introduced to the manager who was great to work with as well. I would ABSOLUTELY recommend Acura Westchester to anyone I know, Jose was GREAT!! Keep up the great work!! More

Wait time estimated by service consultant, confirmed by manager is 1.5 hours. Factually - today, 2 hrs 25 min after two complaints. Last time - over 2 hrs and i skipped the car wash. To placate me, manager manager is 1.5 hours. Factually - today, 2 hrs 25 min after two complaints. Last time - over 2 hrs and i skipped the car wash. To placate me, manager gave me a 15% discount i am entitled to anyway as car was bought at this dealership. I had a Volvo for 6 yrs and loved their service. I hate lax service standards. Promised delivery time is a basic standard. It is an F for quality. More

This was my second purchase from Acura of Westchester. I had been looking at a Jeep Grand Cherokee, (certified used) however I was not impressed with a 3 month warranty. I had initially looked at the RDX bu had been looking at a Jeep Grand Cherokee, (certified used) however I was not impressed with a 3 month warranty. I had initially looked at the RDX but the salesman, Jonathan, clearly knows his customers, had mentioned that one of his regular customers had just traded in an MDX with very little mileage, and the customer keeps his cars immaculate, he suggested I look at this SUV. The point is that, Jonathan, knows the customers, and the carfs, and I am now happily in gently used, certified MDX. I have purchased many cars over the years, Volvo Audi, Mercedes. This is the first dealer I have dealt with that really felt like family, they all claim this, but like I said, this was my second purchase from the same dealer. I can't say that about the others. More

Liam and Frank were great to work with - only negative was no one contacted us to let us know that our car would not be ready for pick up at the agreed upon time (time on form with reminders of what to br was no one contacted us to let us know that our car would not be ready for pick up at the agreed upon time (time on form with reminders of what to bring to close sale). We arrived at 2p to pick up our car and left at 8:30p. (SIX AND A HALF HOUR WAIT FOR OUR NEW CAR). Frank and Liam gave us a gift certificate to get lunch and then threw in all weather mats for the wait. However, due to miscommunication between service and sales and a mistake made which did not get our purchased vehicle through CT inspection when needed along with repairs needed found during the certified inspection process (which the inspection process did not even begin until afte we had already been there for a couple of hours) caused this extremely unacceptable wait. We were ready to walk out during the process. We live an hour and a half from the dealership so it did not make sense to return home. We are very happy with the car and we did receive the mats. The finance employee (lives in New Milford-sorry cannot remember name) was extremely helpful and friendly. Liam and Frank make a great team. However, the ball was severely dropped. Someone should have called us to let us know to re-schedule to pick up the next day if there were so many problems! What should have been a great experience - picking up the nicest car we have every purchased - ended up being the worst sales experience. More