Acura of Westchester

I recently leased my 2nd Acura Rdx with Robert! He was kind, considerate and most of all very thoughtful during our transaction. He listened to my concerns and helped me through making the right decision kind, considerate and most of all very thoughtful during our transaction. He listened to my concerns and helped me through making the right decision for me at the time. He's a pleasure to work with and made the overall experience very easy and fun! More

I was greeted by a friendly face before I even walked through the doors at Acura Westchester, since Jose spotted my mother and I as we got out of my car. We were taken on a test drive of the car I was in through the doors at Acura Westchester, since Jose spotted my mother and I as we got out of my car. We were taken on a test drive of the car I was interested in, and being that my lease was up on my current vehicle they ensured that my transition from my previous car to my new car was SEAMLESS. They took care of everything and worked with me on my budget. I never once felt pressured into getting the vehicle and I REALLY loved the car after he showed and explained all of the details to me. I was also introduced to the manager who was great to work with as well. I would ABSOLUTELY recommend Acura Westchester to anyone I know, Jose was GREAT!! Keep up the great work!! More

We are very happy with Nicholas' attention to detail and all of his efforts to get us into the car that suits our family best! This our third car purchase at this dealership and we keep coming back beca and all of his efforts to get us into the car that suits our family best! This our third car purchase at this dealership and we keep coming back because everyone, from Kenny the General Manager to Nicholas our salesman, are extremely attentive, friendly and work very hard to deliver a great car. Maybe that is why this dealership gets such a big crowd of buyers. Many thanks to Nicholas for making buying a new car--truly a great experience!!! Best wishes, John, Vivi & Kat More

Wait time estimated by service consultant, confirmed by manager is 1.5 hours. Factually - today, 2 hrs 25 min after two complaints. Last time - over 2 hrs and i skipped the car wash. To placate me, manager manager is 1.5 hours. Factually - today, 2 hrs 25 min after two complaints. Last time - over 2 hrs and i skipped the car wash. To placate me, manager gave me a 15% discount i am entitled to anyway as car was bought at this dealership. I had a Volvo for 6 yrs and loved their service. I hate lax service standards. Promised delivery time is a basic standard. It is an F for quality. More

This was my second purchase from Acura of Westchester. I had been looking at a Jeep Grand Cherokee, (certified used) however I was not impressed with a 3 month warranty. I had initially looked at the RDX bu had been looking at a Jeep Grand Cherokee, (certified used) however I was not impressed with a 3 month warranty. I had initially looked at the RDX but the salesman, Jonathan, clearly knows his customers, had mentioned that one of his regular customers had just traded in an MDX with very little mileage, and the customer keeps his cars immaculate, he suggested I look at this SUV. The point is that, Jonathan, knows the customers, and the carfs, and I am now happily in gently used, certified MDX. I have purchased many cars over the years, Volvo Audi, Mercedes. This is the first dealer I have dealt with that really felt like family, they all claim this, but like I said, this was my second purchase from the same dealer. I can't say that about the others. More

Liam and Frank were great to work with - only negative was no one contacted us to let us know that our car would not be ready for pick up at the agreed upon time (time on form with reminders of what to br was no one contacted us to let us know that our car would not be ready for pick up at the agreed upon time (time on form with reminders of what to bring to close sale). We arrived at 2p to pick up our car and left at 8:30p. (SIX AND A HALF HOUR WAIT FOR OUR NEW CAR). Frank and Liam gave us a gift certificate to get lunch and then threw in all weather mats for the wait. However, due to miscommunication between service and sales and a mistake made which did not get our purchased vehicle through CT inspection when needed along with repairs needed found during the certified inspection process (which the inspection process did not even begin until afte we had already been there for a couple of hours) caused this extremely unacceptable wait. We were ready to walk out during the process. We live an hour and a half from the dealership so it did not make sense to return home. We are very happy with the car and we did receive the mats. The finance employee (lives in New Milford-sorry cannot remember name) was extremely helpful and friendly. Liam and Frank make a great team. However, the ball was severely dropped. Someone should have called us to let us know to re-schedule to pick up the next day if there were so many problems! What should have been a great experience - picking up the nicest car we have every purchased - ended up being the worst sales experience. More

My experience at Acura of Westchester, was just that, GREAT!. From the moment I walked in, I was greeted in a NO HASSLE fashion and the entire stay proceeded just the same. My sales person ROB ELLARD, wa GREAT!. From the moment I walked in, I was greeted in a NO HASSLE fashion and the entire stay proceeded just the same. My sales person ROB ELLARD, was phenomenal throughout my entire visit. Let's not forget Alex Piccirillo and Frank Cardillo in finance would made the process easy. Buying a car should always be this easy. In conclusion, Acura of Westchester has a wonderful staff, atmosphere (visually and otherwise) to do car shopping and browsing. More

Had an easy and quick experience purchasing our car. We were able to find the right car, agree on a price and complete the transaction in no time. Jose was great to work with. were able to find the right car, agree on a price and complete the transaction in no time. Jose was great to work with. More

Very rude and unprofessional. The best way to express yourself i to write a review. Would no not recommend to anyone. There are many more paces with better service. yourself i to write a review. Would no not recommend to anyone. There are many more paces with better service. More

I would like to thank Sales and Leasing Consultant Anthony Meed for delivering excellent service throughout the process of buying a CPO MDX from Acura of Westchester. Anthony was very knowledgeable ab Anthony Meed for delivering excellent service throughout the process of buying a CPO MDX from Acura of Westchester. Anthony was very knowledgeable about the model, and provided for a comfortable experience overall. He was accommodating as we identified a minor service issue at pickup, and ensured that the issue was resolved promptly while being provided a loaner. Additionally, both Diane Djonovic and Frank Cardillo on the finance team were very helpful in assisting through the sale/documentation process. I would also like to share my positive experience at a follow up visit with Service Consultant Tom Maxfield, who provided excellent service as well. You can rely on the team to be very communicative regarding the care and status of your vehicle. I can gladly recommend Acura of Westchester and expect that the continuing experience will be valued. More