Acura of Westchester

*+*Super Service by Shannon!!!*+* Shannon is overall the BEST Service Consultant at Acura of Westchester I've dealt with! She is very friendly and provides wonderful work! I totally r Shannon is overall the BEST Service Consultant at Acura of Westchester I've dealt with! She is very friendly and provides wonderful work! I totally recommend her! More

Julien was great Couldn't have had had a better experience purchasing our first car with Julien's help, we would highly recommend the dealership and especially Julien Couldn't have had had a better experience purchasing our first car with Julien's help, we would highly recommend the dealership and especially Julien to friends. More

Effortless Transaction I recently purchased a 2012 Acura MDX through Jose Crespo. The process and transaction was smooth and Jose was very accommodating. I had particular fe I recently purchased a 2012 Acura MDX through Jose Crespo. The process and transaction was smooth and Jose was very accommodating. I had particular features that I wanted and he was able to get them all in the car I purchased. In addition, he followed up with updates on the status of the car and stayed on target with the pickup of the vehicle. I would recommend working with Jose for his patience, professionalism and kindness. More

A Refreshingly Good Sales Experience I admit to having some trepidation at the thought of leasing a new car. For one thing, I'm awful at this stuff, and I hate the customary high-pressur I admit to having some trepidation at the thought of leasing a new car. For one thing, I'm awful at this stuff, and I hate the customary high-pressure tactics. My fears were borne out when I went to two Acura dealers within striking distance of my home. I felt a certain amount of artificially-imposed urgency to buy (i.e., the old "We don't know how much longer the factory will give us this kind of discount") and mostly listened to canned and somewhat dismissive sales pitches. Not so Acura of Westchester. Everything was low-key, professional, friendly. I especially liked my sales rep., Jonathan Zung, who remarked at the outset that he "wanted to make the process easy." He did just that, including picking me up at a Mini dealer some 40 minutes away where I had dropped off my former car (he was able to get me out of my lease 3 months early). He did many other things as well--all very proficiently--to help smooth the process. Jonathan also happens to be smart, personable and positive--"intangibles" on which I place a particularly high premium. Thus far, I love my Acura RDX. I also think I've found a good home for servicing it and, potentially, for leasing or buying other cars for me and my family down the road. Kudos to Acura of Westchester and to Jonathan Zung! More

The Best Experience!!!!!!!!!!!!!!!!!!!! One word describes the experience: AWESOME!!!!!!!!!!!!!!! I would recommend the dealership to every and anyone. If you step in please go see Rob Ell One word describes the experience: AWESOME!!!!!!!!!!!!!!! I would recommend the dealership to every and anyone. If you step in please go see Rob Ellard. He was heaven sent. You will not leave disappoint. What you will leave with is a smile and brand new car. More

auto lease John Zung was excellent very knowledgeable, courteous. well dressed, He spent as much time as we needed , both with lease & delivery I would highly John Zung was excellent very knowledgeable, courteous. well dressed, He spent as much time as we needed , both with lease & delivery I would highly recommend him & the dealership More

Great experience I just bought my first car! I can't tell you how great of an experience it was working with John Zung. Not only did he patiently walk me through the I just bought my first car! I can't tell you how great of an experience it was working with John Zung. Not only did he patiently walk me through the process of what type of Acura to buy (used, new), I ended up buying the TL, but made sure I understood the difference between the other brand of car I was compering the Acura to. As you can imaging I took more than my time to decide on what I wanted and one of the factors of me purchasing my car through John was because he never rushed me or made me feel that I was wasting his time with all my questions. He was always very pleasant and prompt to return my many phone calls. I can't speak well enough of not only John but of everyone I dealt with at Acura of Westchester. Audrey More

Acura of Westchester Review Jose Crespo was outstanding! He provided me with excellent customer service. Jose worked with me and stood late on a Friday evening to make sure I was Jose Crespo was outstanding! He provided me with excellent customer service. Jose worked with me and stood late on a Friday evening to make sure I was in my new car before the weekend. I truly appreciated his efforts and would highly recommend him and the acura of westchester dealership. Matt Belov his partner was also great. More

Great Service Knowledgeable, friendly and professional. I highly recommended this dealership over any other dealership in the New York City area. They won't try t Knowledgeable, friendly and professional. I highly recommended this dealership over any other dealership in the New York City area. They won't try to "beat you in the head!" More

Great Customer service experience On Friday, May 29, I took delivery of my new 2015 Acura RDX. My sales person was Jose Crespo. When I walked into the Acura of Westchester showroom. On Friday, May 29, I took delivery of my new 2015 Acura RDX. My sales person was Jose Crespo. When I walked into the Acura of Westchester showroom. Mr. Crespo approached me with a friendly greeting and caring demeanor. I explained that I had been to another Acura dealership and after the sales pitch, I signed the necessary paperwork and gave a deposit. I was then directed to the waiting area so that I could meet with the a business manager and complete the process. They kept me waiting for 45 minutes. I noticed my paperwork still on the receptionist’s desk. It was a though they forgot I was there. My sales person was with another client and needed to be paged at which point I needed to leave. I asked that the business manager call me so that we could set up a mutual time to complete the process. The call never came. A few days later, I called back to try to resume where I left off. The business manager I spoke to asked if he could call me back in 10 minutes. I absolutely agreed. After an hour of no call back, I tried again and spoke to the same manager. He couldn’t remember my name or the conversation even though he repeated my name and number. At that point I decided I was not going to bend over backwards to give them MY money. It should be the other way around. I cancelled my order and demanded a refund to my deposit. As a previous Acura owner/leaser, I was still interested in a new lease but, I was apprehensive about giving Acura my business because of my unpleasant experience at the other Acura dealership. I have to admit, my guards were up and I was ready for another unpleasant event. However, Mr. Crespo went out of his way to calm my concerns with knowledgeable, no nonsense answers to my questions. He completely turned a bad experience into a good one. The signing process was quick and seamless thanks to Jose. I just wanted to take the time to acknowledge Jose Crespo for his professional, personal, knowledgeable and kind disposition. It was a pleasure doing business with him and Acura of Westchester. More