Acura of Westchester

Beyond my expectations I went in for a recall when I got there I didn't expect much. Alvin took care of me right away I had some concerns with my TPMS sensors not working co I went in for a recall when I got there I didn't expect much. Alvin took care of me right away I had some concerns with my TPMS sensors not working correctly, and Alvin went above and beyond to get my sensors fixed they actually were missing and Alvin understood my concerns and we called Acura and because of him now I have them fixed. He is very cool to work with he understands your time and your needs and works to get you the best quality for your time. More

Friendly and pain free experience This was our first time to Westchester Acura to get a truck for my wife, the service by Vincent was excellent. Would definetly recommend them and go b This was our first time to Westchester Acura to get a truck for my wife, the service by Vincent was excellent. Would definetly recommend them and go back. More

Another excellent service experience I've been a customer of the service department approximately 4 years. This is the first time I worked with Freyi who was very courteous, knowledgeable I've been a customer of the service department approximately 4 years. This is the first time I worked with Freyi who was very courteous, knowledgeable and detail oriented. More

"Should have visited sooner!" I had been loyal to another brand car/dealership for the past several years. I went back to that dealership to lease a new car last week. I noticed se I had been loyal to another brand car/dealership for the past several years. I went back to that dealership to lease a new car last week. I noticed several new faces, but one familiar one remained. When I went to get quotes I felt that I was getting the "runaround" not to mention the salesman didn't want to honor the $500 family loyalty program. After my entire family has been great customers, I was shocked. This is no way to treat repeat customers. A salesperson who gets complacent with his good clientele, is not a good salesperson. I decided that to start looking elsewhere. I remembered having a great experience with Kenny at Acura of Westchester 10 years ago. My husband and I were introduced to Frankie & Liam. These 2 gentlemen rolled out the red carpet for us. They went above and beyond to make our car-buying experience a complete pleasure, rather then the "typical dread" it can sometimes be. Furthermore, Kenny is still there and made it a point to come over and introduce himself and assist in the deal. I am thrilled with my new RDX. I can't wait till my families other leases come due and bring them down to Acura and introduce them to Frankie and Liam. In today's world products are readily available to us with nearly the click of a mouse. However, reputation and customer service are the things that make the difference and motivate people to come back! Thank you. More

Friendly and fast service appointment After a long day at work it's awesome to show up for your service appointment and deal with friendly staff. My car was serviced within the time promi After a long day at work it's awesome to show up for your service appointment and deal with friendly staff. My car was serviced within the time promised and I was on my way. Once again Alvin was very professional and efficient. Keep up the great work! More

Overall good car buying experience Recently bought pre-owned ACURA MDX 2014 from Acura of Westchester. Worked with Jose for the purchase and it was great working with him. Felt like we Recently bought pre-owned ACURA MDX 2014 from Acura of Westchester. Worked with Jose for the purchase and it was great working with him. Felt like we were working towards mutual benefit and not killing each other out in negotiations(sense of partnership). Finance & delivery were not so pleasure experience. Working with Alex in Finance felt like I am working with my Boss (there were a sense of hierarchy in a way he was talking, which I didn't quite enjoy. Specially given how things went with Jose, my expectations were high). For delivery, Again Jose was nice but the lady I worked with seemed bit rude. Didn't even talk to us much beyond sign this and that and here are your keys(Was constantly talking with a colleague next desk while Me and a Friend were sitting in front of her) Overall experience: Jose: 5 on 5 Alex: 3 on 5 lady(I don't know the name): 3 on 5 More

Very good customer service In want intended to buy a car , but because of Jose i was so impressed to buy that car, and bought it right the way. I guess i bought the best car in In want intended to buy a car , but because of Jose i was so impressed to buy that car, and bought it right the way. I guess i bought the best car in the universe after my test drive. now i'm became a fan of Acura. You guys are wonderful and thanx a lot for the best suggestion. More

Excellent and easy Our experience was fantastic. Kenny and his whole team, but especially Brianna, made the return of our lease and the leasing of another Acura simple. Our experience was fantastic. Kenny and his whole team, but especially Brianna, made the return of our lease and the leasing of another Acura simple. We considered other vehicles but the thought quickly faded when we visited the showroom and all of the details of our future lease were presented. We loved our MDX but were ready to downsize. All of the features of the RDX were presented and made us feel confident in our decision. The service was excellent. Everyone is friendly but also extremely efficient. These people know what they are talking about and back it up. I have highly recommended Acura of Westchester in the past and will continue to do so. More

2014 Acura MDX I absolutely love my new MDX and would HIGHLY recommend Liam and Frank!!! They were friendly, helpful and went out of their way to accommodate my need I absolutely love my new MDX and would HIGHLY recommend Liam and Frank!!! They were friendly, helpful and went out of their way to accommodate my needs. It was a pleasure working with Acura of Westchester and I will definitely be back for future purchases! More

Acura is the best I was pleased from start to finish. The service was outstanding from the time I walk through the door to when I left off the dealership with the car o I was pleased from start to finish. The service was outstanding from the time I walk through the door to when I left off the dealership with the car of my dreams. I would recommend anyone to come here. They knew what I wanted and more. More