Acura of Westchester

In great need of a sign or greeter in the service Dept I bought a car at this Acura Dealer and 6 months later my boyfriend also bought an SUV here. I've made an online appointment to change one valve, on a I bought a car at this Acura Dealer and 6 months later my boyfriend also bought an SUV here. I've made an online appointment to change one valve, on a tire that was leaking. I verified the time and information by phone the previous day. When I arrived, the Valet took information and told me to go wait inside. I noticed the service Rep. Angela wasn't at her desk and everyone else looked busy and pretty much ignored me as I walked by. 2.5 hrs later, i was wondering why a valve was taking so long! After inquiring I was told my car was outside untouched because I didn't registered for service. (This is my first visit Acura! don't assume we know the routine) Needless to said I was hungry, tired, and livid. Specially because I drove over an hour each way for service. My point is: Don't assume people know the rules, have a sign or a greeter directing you to register, this whole misunderstanding could've been avoided. More

Awesome Omg!!!! Jose is the BEST!!!!. He is very caring, and was as excited as my daughter. I will forever thank him for his services. Thank you and Acura n Omg!!!! Jose is the BEST!!!!. He is very caring, and was as excited as my daughter. I will forever thank him for his services. Thank you and Acura needs to multiply him 100 times. Levenia Reid More

Finally an excellent experience in a dealership!!! Finally had a pleasant car buying experience! Acura of Westchester is an amazing dealership with personable and knowledgeable staff. I would highly re Finally had a pleasant car buying experience! Acura of Westchester is an amazing dealership with personable and knowledgeable staff. I would highly recommend working with Dmitry Novikov, who was extremely professional, knowleadgable, patient and not pushy during the whole process. I received an unbeatable deal that no other dealership could match all thanks to Dmitry and the Finance manager. I definitely know who im getting my next car from! Thanks Dmitry and the whole staff of Acura of Westchester!!! More

Pleasure doing business with! I initially came in unsure of my purchasing decision, and I can definitely say Dmitry was able to turn me into an Acura believer. He was polite, knowl I initially came in unsure of my purchasing decision, and I can definitely say Dmitry was able to turn me into an Acura believer. He was polite, knowledgeable, and patiently explained and showed me all the reasons an Acura is the right car for me. I appreciate the personalized approach and stellar service. I will be recommending Dmitry and Acura of Westchester to all of my friends and family looking to buy a vehicle. Very pleased with the whole experience! More

No pressure Best part about whole sales process was the fact that Dmitry never put pressure on me. He showed me the pros and cons of every car I asked about. The Best part about whole sales process was the fact that Dmitry never put pressure on me. He showed me the pros and cons of every car I asked about. The dealership should be proud of having such great employees! More

Amazing! We couldn't be happier! It was a fluke and complete coincidence that we decided to check out an Acura...and well, fate took its course. We can't say We couldn't be happier! It was a fluke and complete coincidence that we decided to check out an Acura...and well, fate took its course. We can't say enough about Jonathan Zung and the efforts he made to make our transition easy. We had no intention of leaving with a car/deal but we couldn't walk away once we sat with him! Acura not only gave us a great car, great value, and great service, but we truly felt special and cared for during the process. Thank you! More

Seamless. Jose was just a pleasure to deal with! He made our transaction easy and painless! He was happy to answer all and any questions I had. Most importantly Jose was just a pleasure to deal with! He made our transaction easy and painless! He was happy to answer all and any questions I had. Most importantly, he was patient and kind and that goes a long way. Thank you for being so professional and at the same so personal. More

AMAZING ADVISOR!!! I been going to Acura of Westchester since 2004. Thomas Maxfield is the ONLY service advisor I will ever go to! He is consistently personable, kno I been going to Acura of Westchester since 2004. Thomas Maxfield is the ONLY service advisor I will ever go to! He is consistently personable, knowledgeable, and very trustworthy! I know he will never steer me wrong, no pun intended! More

Amazing dealership!! Every car manufacturer has several dealerships around the tri-state area but certain distinctive qualities such as customer service, price, Every car manufacturer has several dealerships around the tri-state area but certain distinctive qualities such as customer service, price, friendliness, professionalism, overall quality of service and so on sets each dealer apart from the next one. Acura of Westchester is indisputably the best dealer in the tri-state area, hands down!! There are no arguments about that. I had previously applied for a car loan through my credit union. They turned me down despite the fact that I joined the union last year and borrowed 1500 bucks, which I paid back to establish my credibility with them. But I went to Acura of Westchester on 10/15/2014. I got approved two days later for the car that I was looking to purchase. Then picked up my car on 10/20/14. There wasn't any unneccesary protocols with the whole process. My experience was fantastic. My sales man, Matt was very patient with me, giving me time without pressure to decide on the color of car I wanted. As if that wasn't enough demonstrating his level of patience while dealing with me professionally. Then, afterwards, he introduced me to the finance manager, Alex J. Piccirillo, who sat down with me and took his time to explain to me what I was qualified for. In fact, I never anticipated that I would be approved, but Alex worked painstakingly and tirelessly to get me approved for the Acura MDX that I was interested. From the first day I walked into this dealership, Acura of Westchester, the staff treated me nicely and professionally with utmost respect. I left the dealership, singing a new song that the folks at Acura of Westchester are miracle workers and I love them all. Special thanks to my salesman, Matt and much more to my finance guy, Alex J. Piccirillo. You guys totally rock and perform wonders. I am still speechless even as I am writing this review and can't believe I'm driving my dream car. So, If you are in the market for a car by Acura brand, visit the Acura of Westchester first before going to waste your time at other dealerships that are desperately interested in the profit they will make without placing emphasis on customer satisfaction. This is my dealership henceforth for life. I won't go to any other dealership whether for sales or for service. Acura of Westchester has no match...the best Acura dealer in the tri-state. Note: this review is coming someone who had turned down for a car loan a couple times in the past. Special thanks to Matt and Alex from Peter!!! More

Amazing experience Tony and Rob were fantastic. They were very helpful, knowledgable and helped me get just what I needed. I would highly recommend this dealership to Tony and Rob were fantastic. They were very helpful, knowledgable and helped me get just what I needed. I would highly recommend this dealership to anyone! More