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Acura of Wappingers Falls

Wappingers Falls, NY

4.9
1,241 Reviews
Welcome to Acura of Wappingers Falls located in Wappingers Falls, NY...Your Local Wappingers Falls Acura Dealer. We have an excellent selection of New Acura Vehicles. Please search our New & Certified Pre-Owned Acura Inventory to find the perfect Acura for you. Our Acura Service Department is committed to providing you with Superior Customer Service, and we also have an outstanding Acura Parts Department to help you find Quality Acura Parts in the Wappingers Falls Area. Parts and Service are open same hours
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1271 Route 9

Wappingers Falls, NY

12590

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Showing 1,241 reviews

June 25, 2016

Super great My experience with the Acura dealer customer service at wappingers falls . Was excellent great on was very professional .because I have bad experienc More

by Dj4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin Johnson.and carlo saenz .
May 30, 2016

Satisfied customer Katharine Pizarro of Acura Wappingers Falls is by far the very best salesperson that I have worked with! She helped me purchase my dream, luxury car. More

by Nikseipp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
katharine Pizarro
April 23, 2016

Mr. V. Diaz I was seriously impressed by Mr Vinny Diaz's commitment, patience and dedication towards the task of turning me into an Acura driver. It was a great e More

by DWE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
V. Diaz
March 07, 2016

Excellent !!! The most pleasurable and enjoyable experience Ive ever had buying a car. Adeniké and Acura of Wappingers Falls did it right!! I initially inquired abo More

by GAnthony7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Fiore , Adenike Dean
February 24, 2016

A More Than Fair Repair Xmas in February? It happened today thanks to Service Manager, John "Santa" Alterio! My 2014 ILX has 52K - a mere 2K miles over the 50K Acura factory More

by Frank822
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Walker, John Alterio
January 11, 2016

"The best Service Department you will ever find" I have been servicing all my Acura's here for over 8 years now. This is the best service department you will ever deal with Quality work at fair More

by struds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : John Alterio
October 03, 2015

THE ABSOLUTE BEST!! I can not say enough about the experience, professionalism, and the honesty they showed me throughout the entire process. I recently purchased an Acu More

by drryanmaher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marquese Lewis, Joe Cifalino, Anna Delany
August 31, 2015

Great sales and service departments The staff at Acura of Wappingers Falls was very dedicated to helping some potential clients know of the the best vehicle for them! We were greeted by More

by PaulD
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Salvatore Preiato, Crystal Costa
August 02, 2015

Lied to Don't trade in your vehicle here. I was lied to and told that when they checked the VIN on my car that it was in a previous accident. For that reaso More

by dragonfly77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Luther Johnson Jr.
Aug 09, 2015 -

dragonfly77 responded

I decided to file a formal complaint with the Better Business Bureau. I was given a complaint # and received a moderator. Through a couple of emails I was contacted via the phone by the General Manager of the dealership Joe Cifalino. Here is my official reply via the BBB moderator: I spoke with the General Manager of the dealership on Friday August 7, 2015. We discussed my concerns and the wording of the "offer made to me" for the car that I was trading in. He then wanted to look at my car personally and call me back as to what he may have seen wrong with my vehicle. Meanwhile my car had now been sitting on the dealerships lot for exactly 8 days, where anything could have been done to the vehicle without my knowledge. He (GM) called me back and stated that he noticed that the back passenger side rear quarter panel has "been re-painted". I then proceeded to ask "What report does the dealership run besides Carfax, that shows that the vehicle has been in an accident? He had no direct answer. I was told that maybe a salesperson "looked at my car" while I was test driving another vehicle or "noticed from afar" that the car had a paint job. He also said that "Any well trained salesman with a good eye can notice these types of things". ONLY problem is, is that I didn't have my car with me that day. I was driven there in a different vehicle and any surveillance cameras on the property of the dealership will show that. Of course I was so angered during this conversation that I forgot this one key part. Basically in the end there isn't anything I can do. It's a case of he said/she said. The 2 employees, including the salesman who personally sold me the car I bought from them, "doesn't recall the conversation". The $4500 appraisal basically was pulled from you know where then. My car is now being resold for double at $8919.00. My advice to ANYONE trading in a vehicle with this (or any) dealership, is to ask to see the solid proof of evidence that your vehicle has been in any type of accident. I was offered a $500.00 service credit for the newer vehicle that I purchased at the dealership during this transaction. Long story short, I still owe $1,800+ on vehicle that I no longer own that is being sold for a 200% profit. I hope the future owner is told that the car had a "paint job".

July 28, 2015

Love my new ILX! I just leased a 2016 ILX and I absolutely love it! Armando was so great and extremely helpful and I recommend him to anyone in the market for a new ve More

by ashcerut
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael White, Armando Stanziani, Paige Vosburgh
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