Acura of Wappingers Falls

Exceptional Customer Service is alive & well at Acura of WF Exceptional customer service is alive and well at Acura of Wappingers Falls. From my initial online contact with Shelly Catania to my final interactio Exceptional customer service is alive and well at Acura of Wappingers Falls. From my initial online contact with Shelly Catania to my final interaction with Kevin Smith everything exceeded my expectations. Shelly set up my appointment with Sales Consultant Eddie Sansone and I can not emphasis enough how much of a pleasure it was to deal with Mr. Sansone. No pressure sales pitch just someone who was accommodating to my needs. Eddie took my wife and I on a test drive thoroughly explaining every detail of the vehicle. Upon our return he provided the spec/option sheet on the different available models of the RDX. Every detail was covered. The next person we had the pleasure of dealing with was General Sales Manager Philip Giorgio. Mr. Giogio took the time to present the different financing options available as well as leasing terms should we have decided to go that route. I am grateful for Mr. Giogio's flexibility and patience, we went over financing terms and rates ad nauseam and I am confident he did everything possible to ensure we reached an agreement we were both happy with. Once an agreement was in place Eddie Sansone and the behind the scenes Team at Acura of Wappingers Falls went to work on completing the necessary DMV/Insurance paperwork making for a seamless transition from old car to new. The next Individual to carry the torch of excellent customer service was Finance Manager Kevin Smith. Kevin thoroughly went over each and every detail from the extended warranty options to the financing terms explaining each document that I was signing off on. It is a process and it does take time but Kevin made the process far less tedious as we able to engage in informal conversation sharing some mutual interests. From there it was back to Eddie Sansone, instead of just handing me the keys and sending me on my way Eddie took the time again to go over the features of the vehicle, got me set up on my AcuraLink account, took pictures of my son and I with the car then escorted me down to the Service department to meet the members of the Service Staff. In addition to the aforementioned, I'd also like to make mention and recognize the ladies at the reception desk who were warm and inviting asking if my family would like to partake in any of the available treats the showroom had to offer. It was truly a pleasure experience. Here's to a long lasting relationship. Thank you, James Craft More

Acura of Wappingers Falls is a very pleasant place to shop for a car the crew welcome to me did not pressure me and was very helpful even though they did not allPersonally work with me the dealership was shop for a car the crew welcome to me did not pressure me and was very helpful even though they did not allPersonally work with me the dealership was very clean and had a thorough assortment of cars to choose from I was very happy I chose Wappingers Acura to buy my car More

Brian was fantastic with helping us find our new car!!! He answered all our questions, he wasn’t pushy and was so knowledgeable. He explained everything to us. (No surprises) and had our car ready for us t He answered all our questions, he wasn’t pushy and was so knowledgeable. He explained everything to us. (No surprises) and had our car ready for us the next day. He also took time to explain all the car has to offer. Great service!!! More

Bought a Acura from Acura of wappingers falls Diego was my sales person he is great!!! He made us happy from the start till the moment we left!!! Recommend seeing Diego if you need a car!!! my sales person he is great!!! He made us happy from the start till the moment we left!!! Recommend seeing Diego if you need a car!!! More

GREAT EXPERIENCE FROM START TO FINISH Jamil Shabazz was amazing. He had a great attitude and was very knowledgeable. He was very patient while I test drove numerous cars. He even provided Jamil Shabazz was amazing. He had a great attitude and was very knowledgeable. He was very patient while I test drove numerous cars. He even provided his personal cell phone for me to contact him on his days off. Which I did use and he did not hesitate answering my questions. I wound up purchasing a 2017 Acura TLX. I would highly recommend dealing with him. More

Excellent to work with very nice and knowledgeable got us a great deal on a newer used Acura definitely recommend dealership very clean and accommodating a great deal on a newer used Acura definitely recommend dealership very clean and accommodating More

Ask for saleman Jamil Shabazz. Five stars across the board. Went to approximately 10 dealers looking for a quality used car and Acura of Wappingers was by far the best. They made sure the car was read board. Went to approximately 10 dealers looking for a quality used car and Acura of Wappingers was by far the best. They made sure the car was ready before posting it for sale. I know that sounds crazy but Lexus of Orange county posted a Volvo XC60, required a high deposit of $3,000 (normal deposit is $500) to try to pad on the end of month numbers only to discover that a few days later that the turbo was leaking and they would be auctioning it. Volvo of Danbury posted a car and then sent it to auction after a few days. One salesman at another dealer called my daughter a princess for needing a car seat on a test drive. I only mention this because this is what happens while trying to buy a used car but Acura of wappingers and salesman Jamil Shabazz far exceeded my expectations and took the drama out of it. They were professional, patient and I didn't come across any workers with that over acting, annoying, fake, pushy vibe that drives you away. Salesman Jamil Shabazz also jumped through hoops for us personally running down to service to look for a small missing plastic clip, running down to parts to see if they had a particular accessory right before parts closed up ect. He's professional, patient, knowledgable, helpful and great at multi tasking. I also highly recommend Kevin Smith in finance. Edit: It wouldn't let me give a star rating for: Customer Service, Quality of Work, Friendliness, Pricing, Overall Experience they are all 5 star for used sales. Can't speak for new sales. More

Diego was prompt, engaging, and professional throughout the entire sale process! He made the task very simple and stress free! My family and I would go back to Diego & this dealership when we are searchi the entire sale process! He made the task very simple and stress free! My family and I would go back to Diego & this dealership when we are searching for our next vehicle, and we highly recommend them to family & friends!! More

Cautious Optimism I am cautiously optimistic that the dealership will resolve the issue today and works things through to a positive result. Let's hope for the best. I am cautiously optimistic that the dealership will resolve the issue today and works things through to a positive result. Let's hope for the best. More

Best Car salesman I’ve met over my car buying career. Exceptional knowledge on vehicle packages, specifications and competitive market pricing. I’ll be an Acura buyer for life now! Exceptional knowledge on vehicle packages, specifications and competitive market pricing. I’ll be an Acura buyer for life now! More