Acura of Valley Stream

Not really sure why a simple oil change took so long, but the service advisor (Courtney) was so good I'll be back every 3k. the service advisor (Courtney) was so good I'll be back every 3k. More

Last week I visited this dealership, which I had purchased multiple cars from in the past. Previous customer service had been acceptable. However, on my most recent visit I had a very bad customer s purchased multiple cars from in the past. Previous customer service had been acceptable. However, on my most recent visit I had a very bad customer service experience.The salesperson never gave me his name, didn't show me not even one car and proceeds to sit me in an office and sell me a number. He lectures me on the difference between needs and wants. At over 40 years of age, I'm sure I know the difference. Tells me that the way I want to buy the car is wrong (I wanted a pre owned certified), but he attempted to lease me a new MDX. If you want to buy an Acura consider going elsewhere. If your looking to buy a number give Valley Stream Acura a shot but beware with them it doesn't matter how you get to the number only that you get there...right Mr. Salesman! More

Working with Alex Montoya was a great experience. He answered all of my questions and helped to make the process of purchasing my Acura ILX both easy and enjoyable! answered all of my questions and helped to make the process of purchasing my Acura ILX both easy and enjoyable! More

I have to say, I don’t like Acura, but I love Acura for hiring Courtney. She is a true gem that personifies professionalism. She makes you really feel at home, and by the time you leave, your ready to take hiring Courtney. She is a true gem that personifies professionalism. She makes you really feel at home, and by the time you leave, your ready to take her with you. She is very knowledgeable, understanding, and Down to earth. I drive all the way from Brooklyn because of her service and will continue to do so as long as she is there. I really hope corporate reads this And gives Courtney her much deserved just do! Terrance Carpenter More

Courtney Jackson was exceptional! Her professionalism, knowledge, positive attitude and attention to detail were outstanding! She was thoughtful to review with me my 36 point inspection. knowledge, positive attitude and attention to detail were outstanding! She was thoughtful to review with me my 36 point inspection. More

I didn’t have an appt and the advisor was very helpful and accommodating and to top it off I didn’t have to wait long. and accommodating and to top it off I didn’t have to wait long. More

I really wasn't interested in the Acura TLX now that I had it I love everything about it can't complain. Just wish the inside was a different color other then black had it I love everything about it can't complain. Just wish the inside was a different color other then black More

Steve Verga and Valley Stream Acura Bought my first Acura from VSA in 1999 and several after that. Did business with Steve and Valley Stream Acura before he was the Sales Manager. Went Bought my first Acura from VSA in 1999 and several after that. Did business with Steve and Valley Stream Acura before he was the Sales Manager. Went to another Acura dealer in 1994. Found that I was overpaying. Called Steve he gave me the best price by just talking on the phone. I didn't have to negotiate the price. Working with Steve was effortless. More

This Acura dealership was one of the worst I have ever dealt with especially the finance manager please do not go spend your mo say there . How ever the salesman tom was very nice . They were trying to ch dealt with especially the finance manager please do not go spend your mo say there . How ever the salesman tom was very nice . They were trying to charge me 5.94 % interest rate with a 730 credit score when Honda finance was offering 1.99 mr Walton finance manager was ready to cancle my deal because I didn’t want to pay him what he ask for More

Terrible!!!!! Terrible attitudes and lack of communication! Do yourself a favor and save your self the headache and buy a vehicle somewhere else. Long story short I Terrible attitudes and lack of communication! Do yourself a favor and save your self the headache and buy a vehicle somewhere else. Long story short I spoke to saws rep Anthony (who was very nice). I inquired about an Acura RDX on their website. I spoke with Anthony and he said he car was in the shop getting a seat replaced it had a tear. I’m from out of state and was willing to travel to purchase the car. I offered to put the deposit on it but he said to wait and he would call me as soon it got out of the shop. I called today because I hadn’t heard from him and spoke to Tom. Tom said Anthony wasn’t it but he checked with his used car manager and the car was back. I gave Anthony my credit card number for the deposit. He said he would call me back in about an hour for the buyers order and send me a video of the car. It had been a few hours without hearing from him so I called back. Tom said the car already had a deposit on it. Frustrated I asked to speak to his manager. Mike the used car manager came on the line very dismissive. No empathy he said “it slipped through the cracks”. I told him if that’s how yo do business I wouldn’t spend my money you. While trying to ensure they didn’t charge my card he hung up on me. This is not at all what I expect from an Acura dealership and they should make this right. I will be spreading the word about my experience. I hope the shredded my credit card info. More