Acura of Salem - Service Center

Pleasantly surprised Update to the below review: The shift solenoid ended up coming in today (Friday 3/22/2019) after all. Bret called to let me know the part was in. Wh Update to the below review: The shift solenoid ended up coming in today (Friday 3/22/2019) after all. Bret called to let me know the part was in. When I stopped in to pick-up the part, Bret was very nice. In fact he apologized for our earlier interaction, which I appreciated and frankly thought took some guts. Bet also explained how part of the problem was the quoted time frame of 4-5 days, when it should have been 7-10 days, and he mentioned that this issue of misquoting time frames has already been addressed with his staff. Truth be told, had they told me 7-10 days, I would have likely ordered the part online. That said, it certainly seems like this was just a misunderstanding, and I appreciate that Bret was quick to correct the issue. Original review: I ordered a shift solenoid first thing Monday morning 3/18/2019 and I was told that it would be available for pick-up in 4-5 days. Today is day 5, so I called to see if it was in. I spoke to the parts manager Bret. Not only was Bret incredibly rude when I asked if the part was in, but worst of all the part is not in and Bret's now telling me that it will be another 3-4 days. If when I had originally called about the part, had they told me that it was going to be 8-9 days, I wouldn't have ordered the part from them. This is what I get for trying to keep the business local and help out a local company. Fair warning, do not buy parts from Acura of Salem. Save yourself the hassle, time, and some money and order parts from one of the many Acura/Honda dealerships online. Not only will it save you the hassle of dealing with a bonehead like Bret, you'll save some money as well. More

Prompt, efficient and friendly Kyle Jones was great to work with. Came in with little notice and was able to accomplish more than I originally expected. The work was accomplished in Kyle Jones was great to work with. Came in with little notice and was able to accomplish more than I originally expected. The work was accomplished in a timely manner and I was keep informed of the progress. Very helpful and professional. Randy H. More

Great Service I came in for the first time and was treated very well. Kyle was outstanding and made sure I was given great service. I will be a long time customer. I came in for the first time and was treated very well. Kyle was outstanding and made sure I was given great service. I will be a long time customer. More

Disappointed in my scheduled appointment I had a 9AM appointment for a northwest treatment package. This day you were short on help moving cars through the service line. I was taken to the s I had a 9AM appointment for a northwest treatment package. This day you were short on help moving cars through the service line. I was taken to the show toom and told my sales girl would come to help me. After waiting about 20 minutes I called her and was told she quit yesterday. No one still in his area to answer questions or help. Pulled through to the other side of the building but no one around. Drove down the road and come back through the service line. A nice young girl went to find me help. Almost an hour from my appointment time she takes me to Duane. He sad he had a meeting and gave a half hearted sorry. He did not call to let me know my car was ready for pickup. He didn’t know where the keys were when we arrived. No follow-up instructions on treatment. Just a good bye. wish I would have bought a Toyota. They rock! More

Ewwww! I stopped by Salem Acura this morning and asked Terry if he thought mice could get into my heating system. He smiled and said, "Absolutely! Let's ta I stopped by Salem Acura this morning and asked Terry if he thought mice could get into my heating system. He smiled and said, "Absolutely! Let's take a look." He immediately worked me in (something I really did not expect at all). He had Kodee (and I am sure others in the service department) work on my "situation" (Ewww! it was mice) and had me out of the service department in 45 min. Thank you, Terry and Kodee (and everyone who dealt with the Ewww!!) You all bent over backward to help me out this morning. Thank you! Nick D. More

Terry is AWESOME! I bought my Acura about 3 years ago and I commute....averaging about 1,000 miles a week this last year! I'm obviously in for service often! The reason I bought my Acura about 3 years ago and I commute....averaging about 1,000 miles a week this last year! I'm obviously in for service often! The reason I bring my car to Acura of Salem is because of Terry! He's professional, knowledgeable, accomadating, and efficient! He always returns my calls the day of and keeps me informed of my cars needs! He's always smiling and kind too! I recommend Acura of Salems service department highly because of the management of Terry Mosgrove! More

reviving a dead car Terry and Katie were a light in the darkness after a week-end of car trouble and the inability to acquire a rental vehicle (thru no fault of theirs). Terry and Katie were a light in the darkness after a week-end of car trouble and the inability to acquire a rental vehicle (thru no fault of theirs). They eased the way for us to get from Newport to Salem to get our car and to get home to Portland. Their help was outstanding. gerry More

It is all about the Service Rep - Terry Klaus sold us our car several years ago and was wonderful to work with. He still greets me and calls me by name anytime I am in the dealership. Terr Klaus sold us our car several years ago and was wonderful to work with. He still greets me and calls me by name anytime I am in the dealership. Terry Mosgrove is the one that helps with anything and everything. Thanks to him, we are loyal Acura owners. There is no better service rep anywhere. Thank you Terry and Doug for all you have done to keep car in good working condition. More

Terry keeps me coming back to Acura of Salem! I have purchased three Acuras from Acura of Salem. The first was because of the car, a 1999 TL, which I drove for 280,000 miles. It was with this car I have purchased three Acuras from Acura of Salem. The first was because of the car, a 1999 TL, which I drove for 280,000 miles. It was with this car that I met Terry and his service team. Terry ability to handle all of our service needs in a professional and knowledgeable manner is the main reason for our second and third Acuras. I am in the service industry, and I wish I could clone Terry's positive, "can do" attitude. That, combined with his knowledge is a win-win for customer and business. Thanks Terry!! More