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Acura of Salem - Service Center

Salem, OR

4.9
475 Reviews

475 Reviews of Acura of Salem - Service Center

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August 05, 2022

Friendly and efficient. Explained everything. Right on time as usual. Would go again as I trust them. More

by jnroberts
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2022 -

Acura of Salem responded

Efficiency is key for us! Thank you for choosing Acura of Salem!

July 31, 2022

As always, Kevin in service took great care of me. He was able to get me in quickly and get my car back on the road for a long road trip. More

by lauren.carlson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
Aug 05, 2022 -

Acura of Salem responded

We're happy we could help! Thank you for choosing Acura of Salem!

July 30, 2022

The whole team works well together. Very reasonable pricing for working on an off brand vehicle. Thanks More

by bretmmartin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren S
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin, Don, Mike S.
Aug 05, 2022 -

Acura of Salem responded

Thank you for choosing Acura of Salem Service!

July 29, 2022

Recently in for an oil change. From start to end everything went very smoothly. Thanks so much. More

by HADLOCK
Recommend Dealer
Yes
Employees Worked With
The young man working on July 19 was excellent
Aug 05, 2022 -

Acura of Salem responded

Thank you for choosing Acura of Salem!

July 29, 2022

Fast and courteous, they do a good job, listen to my questions and answer them to my satisfaction. More

by CARLAJBO
Recommend Dealer
Yes
Employees Worked With
Kevin in service does an excellent job!
Aug 05, 2022 -

Acura of Salem responded

Thank you for choosing Acura of Salem Service!

July 29, 2022

The service was great and they always make you feel special, Even though my vehicle is 2p years old they still treat you like it's brand new. More

by SUPERGIRL2191978
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
Aug 05, 2022 -

Acura of Salem responded

20 Years New! Thank you for stopping in!

July 29, 2022

I dropped in for an oil change without an appointment and was able to obtain one right away. I stayed until it was completed. The service was quick, efficient and came with the customary car wash. The pers More

by VBERN09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren S
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Tillett
Aug 05, 2022 -

Acura of Salem responded

We take great care with every part of the process no matter what vehicle we are working on. Thank you for choosing Acura of Salem!

July 29, 2022

Very accommodating meets service needs even without an appointment. Kevin T always provides excellent customer service More

by chiappini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren S
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark in parts was super helpful!
Aug 05, 2022 -

Acura of Salem responded

Thank you for choosing Acura of Salem!

May 25, 2022

They use a bait and switch method on their oil changes. They tell you one price, but when you pick up your car it is $20 higher. More

by Ksnd4422$
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Schmidt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian in oil changes
May 25, 2022 -

Acura of Salem responded

Thank you for sharing your experience and leaving a review. We never want anyone to feel like they were given anything resembling a "bait and switch". We'd love to work with you to try and make this right. Give us a call when you can and ask for the Service Manager, Mike, or you can shoot an email to service@acuraofsalem.com

August 10, 2019

Nothing but the best of service The staff did the utmost to accommodate my schedule and the service was perfect to the minimum details, accurate and covering every facet of maintenan More

by Carlouno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernardo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Gonzales, Cyndy Patterson
Sep 03, 2019 -

Acura of Salem responded

Thank you for this glowing review! We hope to work with you again in the future.

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