Acura of Salem - Service Center

She was professional and kept me up to date with what was going on during my visit. going on during my visit. More

Exceptional service and communication from all departments. They were able to diagnosis my problem and fix it in a timely fashion. departments. They were able to diagnosis my problem and fix it in a timely fashion. More

We were pleased when we were able to be shuttled home while our Acura RDX was being worked on. When we returned all the charges - findings from the ol change inspection were thoroughly explained. We wo while our Acura RDX was being worked on. When we returned all the charges - findings from the ol change inspection were thoroughly explained. We would whole hardly recommend Salem Acura! More

The teamwork really hard to get me into a new vehicle. Even though mine was not in the best shape, they bought it for above asking, and even lowered the price of the one I was buying to get me into it. It Even though mine was not in the best shape, they bought it for above asking, and even lowered the price of the one I was buying to get me into it. It never felt like a car dealership transaction. And felt like they were there to do. What was best for not only them but me More

First time going to salem Acura. Crystal and her boss were so nice and kind to me. I am happy I went to salem Acura. Will keep going Crystal and her boss were so nice and kind to me. I am happy I went to salem Acura. Will keep going More

We took our Car when it had issues and Eric helped us diagnose the problem he’s a wonderful person and very knowledgeable.I would highly recommend this place. Thank diagnose the problem he’s a wonderful person and very knowledgeable.I would highly recommend this place. Thank More

I have been satisfied with the service and convenience of the dealership very collaborative and informative the dealership very collaborative and informative More

Kevin was a lifesaver! He made a really stressful situation peaceful. He was very professionally, kind, and helpful. He went above and beyond to make me feel comfortable be He made a really stressful situation peaceful. He was very professionally, kind, and helpful. He went above and beyond to make me feel comfortable before and after the repair. Hands down the best service I have ever had. 10/10 recommendations! More

Very nice people and prompt. Good service Fast and easy visit Car was very clean Good service Fast and easy visit Car was very clean More

Was told shop Foreman needed to have owner/driver take him for drive. So he talking about friggin wheel bearings. No do not feed us this kind of xx and attempting to side track our issue. It’s the dang ti him for drive. So he talking about friggin wheel bearings. No do not feed us this kind of xx and attempting to side track our issue. It’s the dang tires and Kevin knows it! We have been driving this car for over 7000 miles and it’s so dang noisy inside the car we are hollering at one another to hear. Buying an Acura MDX I expected better. Very poor insulation in car is the bottom line. No protection from road noise for riders in this car. So we are told (Kevin)the Bridgestones are noisy and we could put Continentals on the car but buyer must pay… Hmmm shop foreman says just keep them and buy Michelins down the road. I do not like either suggestions. If that’s all we get for advice then why ask Salem Acura. Very disappointed. We paid cash for a car that we expected to be above satisfactory and keep for a while. Sorry again no way getting 5 stars.. More