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Acura of Salem - Service Center

Salem, OR

4.9
479 Reviews
Call Service Center (503) 588-5000

479 Reviews of Acura of Salem - Service Center

Sort by
May 09, 2023

I love this dealership. The service dept. are helpful, respectful and honest. Kevin is great. My 2018 RDX has been a very good car so far. More

by Anna Alexander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2023 -

Acura of Salem responded

We aim for respect, honesty, and helpfulness always! Thank you for your review! We appreciate your feedback and will continue striving to provide exceptional service at Acura of Salem.

May 08, 2023

Wonderful service regarding timeliness, quickness, and price. That is the way all of my experiences at Accura of Salem have been! More

by LATHAM.RUSSELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna Coreas
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May 10, 2023 -

Acura of Salem responded

Wonderful is what we aim for! Thank you for your review! We appreciate your feedback and will continue striving to provide exceptional service at Acura of Salem.

May 07, 2023

outstanding in every way-the best! ! Always a pleasure to visit! Helpful, friendly, courteous and kind!! More

by BILL@NWKNIVES.COM
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Tillett
Report | Print
May 10, 2023 -

Acura of Salem responded

Thank you for your review! We appreciate your feedback and will continue striving to provide exceptional service at Acura of Salem.

May 06, 2023

Great, thorough, and timely service! The appt was on time and on schedule. The customer lounge area was nice as well. More

by kenrhon2002
Recommend Dealer
Yes
Employees Worked With
Anna Coreas, Anna Coreas
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May 10, 2023 -

Acura of Salem responded

We strive to be thorough! Thank you for your review! We appreciate your feedback and will continue striving to provide exceptional service at Acura of Salem.

May 05, 2023

Can always count on the best service done right & efficiently! Kevin is amazingly competent & helpful! More

by BEJO2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2023 -

Acura of Salem responded

You can always count on us! Thank you for your review! We appreciate your feedback and will continue striving to provide exceptional service at Acura of Salem.

May 05, 2023

Excellent from start to finish. Except they forgot to take off the 20% coupon I had 😪 I didn't realize till today. More

by ruddenkl@viclink.com
Recommend Dealer
Yes
Employees Worked With
Anna Coreas, Anna Coreas
Report | Print
May 10, 2023 -

Acura of Salem responded

Give us a call so we can work on this with you right away. Thank you for your review! We appreciate your feedback and will continue striving to provide exceptional service at Acura of Salem.

May 04, 2023

Kevin and Mark were very helpful and friendly. I have been going to acura in Salem for years and have always been treated very well. More

by Pam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark in Parts , Anna Coreas
Report | Print
May 10, 2023 -

Acura of Salem responded

Here's to many more years to come! Thank you for your review! We appreciate your feedback and will continue striving to provide exceptional service at Acura of Salem.

April 28, 2023

Service B calls for rotating tires, the last two times we were in the tires were not rotated either time? We've drove 19,000 miles in the last year, and no rotation? The wait for the last service was exc More

by brentcarlson1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anna Coreas
Report | Print
Apr 28, 2023 -

Acura of Salem responded

Sorry for the confusion but we did not rotate the tires because the best tires were already on the front. Acura original equipment tires if properly maintained get right at 40,000 miles which your vehicle did. We provided you with a quote for tires also. We agree that the service times were long. We have just added additional staff to help improve those times. We are happy to discuss this further if you have other questions or would like a different tire quote. We can be reached at (503)588-5000! Thank you for choosing Acura of Salem!

April 27, 2023

Kevin is always so helpful and knowledgeable. He takes time in explaining everything- from basic service info to more complicated services. The availability and flexibility for appointments is al More

by Mel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Tillett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2023 -

Acura of Salem responded

Kevin is pretty great! Thank you for choosing Acura of Salem!

April 26, 2023

Not happy w/the work done on my car at all still have same issues paid 4372.00 to still have same problems! More

by Bevweissenfels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Tillett
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2023 -

Acura of Salem responded

We would like to investigate this matter further to ensure that we identify any potential issues and provide you with a resolution. Please feel free to contact us at your earliest convenience to discuss the specific problems you are experiencing with your car.

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